South West Water Login, Contact, Pay Online Sorted.

south west water logo next to a dripping tap

South West Water is a major water supplier in the UK. It supplies drinking water across Cornwall, Devon, Dorset and Somerset as well as handling wastewater management duties. South West Water is regulated by Ofwat like other water companies in the UK. The supplier picked up the responsibilities of several public water authorities that predated it within its supply area.


Who owns South West Water?South West Water is owned by the UK-based Pennon Group (listed on the London Stock Exchange). Unlike other water companies like Northumbrian and Yorkshire Water, South West Water's owners are not overseas investors or holding companies but rather a British company in the water sector.

Southwest Water Login

Having a functional Southwest Water login is key if you want to conveniently manage your account or pay your South West Water bills online. Here are the main features a South West Water login gives you access to:

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  1. View current balance and owed amounts
  2. South West Water Pay
  3. View previous bills and payments
  4. Manage payment methods
  5. Change of address
  6. Account Information
  7. Apply for a South West Water meter online

To sign up for a South West Water login, all you need to do is fill out an online form to make a new account with the water supplier. Be aware that your User ID is your 8-digit customer number, which can be easily found on your South West Water bill.

Once you've logged in successfully for the first time, you will be able to change your username to something easier to remember or, alternatively, you can keep using your South West Water customer number as your username.

South West Water Login Problems

If you're struggling with your Southwest Water login, there is a "Forgotten your Password" link which will allow you to reset your password. All you need is access to the email address you used when signing up for a South West Water login. This is because you will receive a link to reset your password via email.

South West Water Contact

There are several ways South West Water contact can be achieved in order to solve queries and answer questions relating to your water supply or wastewater.

South West Water Contact Number

Here are the main South West Water phone numbers to get your water supply issues sorted out.

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South West Water Contact Phone Numbers
South West Water Team Phone Number Opening Times
Accounts Helpline 0344 346 1010 8am - 6pm Monday to Friday, Saturdays 9am - 1pm
Automated Payment Line 0800 230 0750 24/7
Emergency Helpline 0344 346 2020 24/7
Leaks 0800 230 0561 24/7
Meter installation 0800 083 4301 24/7
New Connections 0800 083 1821 24/7
Minicom 0800 169 9965 24/7

South West Water phone numbers starting with 03 are charged at local call rates while the 0800 numbers should be free. Most of the water queries represented by these South West Water contact numbers can be also handled online. This could well be more convenient for issues that are not as urgent.

South West Water on Social Media

South West Water is present on Twitter with two active accounts. While one of the account is more focused on company news (@SouthWestWater), customers will probably find the one that is aimed at customer support (@SWWHelp) more useful since it has updates on planned maintenance and outages which helps customers stay informed on any potential interruption to their water supply.

The company is also active on LinkedIn, however that isn't necessarily the best place to get help with queries. This is because the page is more geared towards providing South West Water jobs postings than anything else.

South West Water Pay

Looking for South West Water pay information? Find the most convenient way to pay your South West Water bill from all the payment options below

South West Water Pay Online

The South West Water Quick Pay option can be accessed from within your MyAccount portal after logging in. You will be able to type in the amount you will be paying as well as the debit or credit card details required to process the payment. Rest assured that the South West Water Pay Online platform is certified as secure by the main payment card companies. The system can accept the following cards:

  1. VISA
  2. Mastercard
  3. Maestro
  4. Cirrus

In addition to the Quick Pay function which is ideal for fast one-off payments, you can also set your payment method and how often payments are put through (monthly or quarterly) for your water bills, as well as three options of what time of the month the payments are debited from your account. The other South West Water Pay Online option is naturally direct debit and it's easy to set up with your online account.

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Other South West Water Pay Options

Depending on your financial situation and lifestyle you may prefer different ways to pay.

At a post office

Take your full bill with you when going to the post office. If you are paying by cheque, make it payable to Post Office Ltd.

By Post

Send a cheque or postal order made payable to South West Water Ltd with the payment slip from your bill filled out to: South West Water, PO Box 4762, Worthing, BN11 9NT

By telephone

Have your bill and payment card handy when calling the automated South West Water Pay phone number: 0800 230 0750

At your local bank

paying water bill

When going to pay South West Water bills at your local bank, take the whole bill with you to make the process as easy as possible. Make sure you write your customer reference number on the back of your cheque and make it payable to South West Water Ltd. If you go to your own bank branch, there should be no fee for paying your bill. However, other banks you don't have an account with may charge you for the service. If you specifically want to pay with cash, any branch of Lloyds Bank will do but they will charge you 30p for the service.

If you want to pay by bank transfer, these are details you need to provide:

  1. Sort code: 30-00-00
  2. Account number: 02397455
  3. Reference number: 10-digit Customer Reference number (front of your bill)
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