Yorkshire Water Contact, Login, Moving House, Payment Details

yorkshire water logo next to water tap

All of Yorkshire's water supply, sewerage and drainage services are handled by one company: Yorkshire Water. With over 5.2 million people living in its service area, Yorkshire Water ensures water supply and treatment thanks to its 2,500 employees. As a private water company, Yorkshire Water ownership is shared between various foreign and institutional investors (such as a Singapore-based sovereign fund) through a holdings company. Yorkshire Water is fairly unique in that its supply area coincides exactly with Yorkshire geographically.


Yorkshire Water Contact

Take a look at all the Yorkshire Water contact options, so you can find the one best suited for your water supply query. First up, we have a section devoted to all Yorkshire Water contact number lines.

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Yorkshire Water Contact Number Lines

The Yorkshire Water contact number options are fairly streamlined. Take a look below to find the right number to contact Yorkshire Water based on your water supply query.

Yorkshire Water Contact Number List
Yorkshire Water Team Phone Number Opening Times
General Enquiries 0345 1 24 24 24 Mon-Fri 8am-6pm, Sat 9am-5pm
Billing Enquiries General Enquiries number (see above)
Automated payment number 0345 1 247 247 24/7
Bill payment issues 0345 1 299 299 Mon-Fri 8am-6pm, Sat 9am-5pm
Priority Services 0800 1 38 78 78 24/7
Leaks 0800 57 35 53 24/7
Report Pollution General Enquiries number (see above)
No Water or Low-Pressure General Enquiries number (see above)
Complaints General Enquiries number (see above)

Yorkshire Water has a callback feature on its website. It's available for all the call options listed above. Requesting a callback can be handy if you don't want to be waiting in line for a long time. Yorkshire Water states that they call most of their customers back in about 15 minutes from when the callback request was made. Additionally, there are a couple of customer queries, where requesting a callback is the only way to get help from Yorkshire Water:

  1. Setting up Direct Debit
  2. Requesting a water meter

When calling Yorkshire Water expect to wait anywhere between 5 to 20 minutes depending on your query. For example, the automated and 24-hour phone numbers, for automated payments and leaks, have the shortest wait times. On the other hand, the phone line for bill payment problems which serves customers who are worried about being their financial situation and being able to pay their bills can leave callers waiting for up to 20 minutes.

Thankfully, there are other ways of contacting Yorkshire Water if picking up the phone is not your preferred way of sorting out your water queries.

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Online Form, Postal Address, Social Media

Yorkshire Water provides an online form for customers to fill out and initiate contact with as much information upfront. The online form is located in the "Get in touch - General Enquiries" of the Yorkshire Water website. To get started you will need to provide the following details:

water payments
  1. Personal Information including email and phone contact details
  2. Yorkshire Water Account Details including your reference number and address on your bill
  3. Comments area to describe the nature of your query

Alternatively, Yorkshire Water provides a postal address as an option for customers needing to make a complaint: Yorkshire Water, Box 52, Bradford BD3 7YD. The good news is that if Yorkshire Water does not reply to a complaint within seven days of receipt, the customer is entitled to receive £25, based on Yorkshire Water's own customer care policies.

While Yorkshire Water does not have customer-facing emails, the water supplier is present on social media. On Twitter, Yorkshire Water is very active with not one but two accounts: @YorkshireWater for company news & PR and @YWHelp for customer support specifically.

Yorkshire Water no longer has a live chat that is accessible without logging in. The only to reach Yorkshire Water without having to log into your account is through the options outlined above.

Yorkshire Water Login

After correctly entering your Yorkshire Water login, you will have access to your Yorkshire Water account portal. This will allow you to sort out many common queries or issues regarding your account.

  1. Set up a Direct Debit with Yorkshire Water
  2. View and pay your Yorkshire account balance
  3. Notify Yorkshire Water when moving home
  4. Submit the latest meter readings
  5. Switch to paperless billing

Since a Yorkshire Water login can help you solve all the primary issues and requests pertaining to your home water service, it's important to make sure you have the proper login credentials.

Your Yorkshire Water login is comprised of two parts:

  1. The email address you used to sign up to Yorkshire Water
  2. Password for your Yorkshire Water account

If you don't have a functioning Yorkshire Water login currently, your ability to sort out water supply issues online will be severely limited. You will essentially only be able to consult help pages and use an online form to make Yorkshire Water bill payments. Having your Yorkshire Water login sorted will make things more hassle-free.

Yorkshire Water Login New Customer Registration

When registering for a new Yorkshire Water Login, you will be asked if you are an existing Yorkshire Water customer or not. If you click no, you will be taken to an online form to create your new log in. You will have to provide the following details to create your Yorkshire Water ID:

  1. The email you wish to use for the Yorkshire Water login
  2. A password that is at least 8 characters long and has one lowercase, one uppercase letter and a number or symbol for security purposes
  3. You will have to enter the same password again to ensure that it wasn't mistyped

Once those three steps are successfully completed, you will be asked to enter your personal details:

  1. Title (Dr, Mr, Ms, Mrs ...)
  2. First Name
  3. Last Name

Please note that the first and last names may only have letters in them, must be two characters or more in length and start off with a capital letter.

The next section asks you for basic contact details:

  1. Postcode which allows a convenient address lookup
  2. A mobile phone number for the account
  3. A home phone number for the account
  4. A tickbox to accept the terms & conditions

Once you've completed all the details above, you will be able to click the Register button and follow along with the onscreen instructions to complete your Yorkshire Water login registration.

Yorkshire Water Login Existing Customer Registration

If you're an existing Yorkshire Water customer, you can still register for an online Yorkshire Water login. You will initially be asked whether you have your customer reference number or not. The customer reference number can easily be found on the top right of any Yorkshire Water bill.

  1. If you have the customer reference, you will just need to enter it with your postcode to get started.
  2. If you don't have the customer reference number, you'll be given the option to either speak with the customer service agent or to start a new registration like the one above.

Yorkshire Water Login Forgotten Password

If you can't access your Yorkshire Water account because the password on your login isn't working, then you can request a password reset. To do so, you must click on the "Forgot password?" link below the password field.

You will then be prompted to enter the email address you used to register with Yorkshire Water. Following that, you will receive an email containing a link that will allow you to set a brand new password for your Yorkshire Water account.

Yorkshire Water Moving House

moving water

Be aware that, you must send a Yorkshire Water moving house notification not more than 7 days before you move. Yorkshire Energy moving house notification timeline is much tighter than other water supply companies, like Affinity Water for example.

To get your Yorkshire Water moving house notification done in a jiffy, you can fill in an online form on the Yorkshire Water website. To get the form filled in fast, make sure you have the following:

  1. Current home address
  2. New home address
  3. Phone number and email address
  4. Move-in date

Additionally, you also need to provide a bank account number and sort code if you need to set up a Direct Debit.

Yorkshire Water claims that once you've provided the above details, no more than seven days before moving, the water company will be able to get your meter readings and set up your account. Once all that is done, they will email you at the address you provided with a notification that your Yorkshire Water account is active.

Yorkshire Water Payment

Find the most convenient way to make a Yorkshire Water payment to settle your water bill. Listed below you will see all the possible ways to pay your bill at Yorkshire Water.

Yorkshire Water Payment Options
Payment Method Details
Online payment You can make a card payment online with Yorkshire Water with your credit or debit card. Just fill out the details on the online form on the website.
Direct Debit orkshire Water dubs this "the easiest way to pay your bill". It can be set up online or over the phone and you can select the day the direct debit comes out as well as how often you pay.
Paypoint Pay your bill every month using a Yorkshire Water payment card at a PayPoint or post office. You can request to change to this payment method on the Yorkshire Water website.
Cheques Use a cheque at the bank or mail it to Yorkshire Water. Make the cheque out to Yorkshire Water. Write your customer reference number on the back as well.
Bank transfer The recipient should be the Head Office Collection account with a 57-49-55 sort code and 11111111 account number. Make sure you include your customer reference number as the payment reference.
Standing Order The details are the same as for a bank transfer.

You can request a change of payment method by using an online form on the Yorkshire Water website. You will need to provide the following details:

  1. Postcode for the property
  2. Name of whoever is paying the bill
  3. Phone number and email
  4. Customer reference number
  5. Bank account number and sort code for direct debit only
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