Bristol Water Contact, Login, Pay Now, Problems

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Bristol Water logo held by clean hands over water and coin flowing out of a tap

Bristol Water supplies half a million homes and businesses with clean water across Bristol, parts of Bath, North Somerset and South Gloucestershire. Wastewater and sewerage are not handled by Bristol Water but rather Wessex Water, another water company that also handles water sanitation services in addition to water supply.

Who Owns Bristol Water?

Bristol Water is owned by three different companies which each have a share in the company. iCON Infrastructure Partners III owns 50%, iCON Infrastructure Partners III owns 30%, and Itochu Corporation of Japan owns 20%. Bristol Water has never been out of private ownership.

Are Bristol Water and Wessex Water the same?Bristol Wessex Water is not a single company. Bristol Water and Wessex Water are two separate companies. Confusion stems from the fact that the Bristol Water supply area overlaps with where Wessex Water handles sewerage and wastewater operations. So while Bristol Water supplies clean water on one end, Wessex Water handles wastewater out the other end for many customers.
Check out our guide if you want Wessex Water login, contact, and moving information.

How Much Are The Water Rates in Bristol?

According to Bristol Water, the average water bill is around £185 a year for clean water. This is a little lower than the UK national average which, according to Discover Water, is around £194.

Check out our guide, if you want to know more about the Average UK Water Bill.

How Are Water Rates Calculated? Water rates are calculated differently depending on where you live, how much water you use, and whether your house is metered or unmetered. If you want to find out more about how water rates are calculated in the UK, you can see our guide on UK Water Rates.

Bristol Water Contact

Having the right Bristol Water contact is essential to get the right answers to your water queries and problems. Here are the most helpful Bristol Water contact phone numbers.

Bristol Water Contact Phone Numbers
Bristol Water Team Phone Number Opening Times
Billing & Account queries* 0345 600 3600 Monday - Friday 8am - 8pm
Saturday, 8am - 2pm
Moving Home Queries 0345 600 3600 Monday - Friday 8am - 8pm
Saturday, 8am - 2pm
Leaks & supply problems 0345 702 3797 Monday - Friday 8am - 6pm
(For emergencies after working hours)
Meter queries 0345 600 3600 Monday - Friday 8am - 6pm
Operational Complaints 0345 702 3797 Monday - Friday 8am - 6pm
Billing Complaints 0345 600 3600 Monday - Friday 8am - 8pm
Saturday 8am - 2pm

*Please have your customer reference number and the property address when calling. Cost the same as standard UK landline numbers.

With account, billing, leaks and complaint queries, you can submit your request or question online if it isn't very urgent and you are fine with waiting up to between 5 and 10 working days for a reply from Bristol Water.

If your moving home query pertains to a change of address, you can go ahead and put that through an online form that Bristol Water makes available on its website.

When it comes to water meter queries, there isn't a way to submit your query through the Bristol Water website. However, you can email the customer support team directly at [email protected]. You can however send a water meter reading to Bristol Water by accessing their webpage. If you have a smart water meter, your meter readings will be sent automatically.

If you are contacting Bristol Water to make a complaint, you can also put your complaint in writing and send it as a letter to:

Customer Services,
Bristol Water plc,
Bridgwater Road,
Bristol, BS13 7AT

Bristol Water on Social Media

moving boxes

Bristol Water is active on Twitter, Facebook and Linkedin. For customers, Twitter and Facebook are the most useful social platforms to interact with Bristol Water when it comes to supply problems. When it comes to customer queries, the Linkedin page is not as useful since it is more focused on Bristol Water jobs and corporate information.

Bristol Water Login

You will need a working Bristol Water login to be able to conveniently manage your account online. These are the main benefits of having a login for your Bristol Water account:

  1. View account information
  2. Update contact and payment details
  3. View and pay bills
  4. Set up a direct debit
  5. Tailored online customer support
  6. Change address and notify you're moving

When you click on the Sign-Up button you will be taken to a Wessex Water branded page. However, you will be able to create your Bristol Water login in the next step. Unlike other water suppliers like South Staffs Water, you don't need to provide a lot of information to create a new Bristol Water login. Just an email address, a password and a password hint are all that's needed here.

moving boxes

Once you've submitted your login details, you will be sent a verification code. This is to check that you do indeed have access to the email address you entered when creating your Bristol Water login.

If you can't login, not all is lost, you have multiple options to recover your account. First up is the password hint you set up with the account. To get the password hint to display you have to click on "Display Password Hint" and enter your email address so that your Bristol Water password hint will display.

If you can't recall your password, even with the password hint, you have the option to click on "Forgot Password" to get a verification code or reset your password. In that case, you will need to enter your email address to get started.

If you can't remember the email address linked to your account, you will have to enter your customer reference number, found on your Bristol Water bill, and your mailing address postcode. With those details, you'll see what email address you used for the Bristol Water Login.

Bristol Water Problems

Bristol Water problems can occur for a variety of reasons. If you have no water in your home, these are the problem-solving steps Bristol Water recommends.

  1. Check your pipes: Is there water coming out of your kitchen tap and nowhere else? Could your pipes be frozen? Could there be a leak? If there is a leak, you need to find your stop tap and call a plumber.
  2. Check if neighbours are having the same issue: This is the fastest way to see if there is an outage in your area or if the lack of water is limited to your home.
  3. Check the Bristol Water website or social media for any planned work or known issues in your area that would explain the lack of water.

Doing these steps before contacting Bristol Water about the problem can save you more time. However, if you have exhausted the above options, you should contact Bristol Water about the problem. Their leak line is probably your best bet: 0345 702 3797.

Check out our guide if you’ve just moved and have no water in your house.

Bristol Water Complaints

If you need to lodge a complaint with Bristol Water, you should first contact Bristol Water for them to try and resolve it themselves. Unfortunately, you can’t switch water suppliers, so you should give them at least 8 weeks to get things sorted if they don’t get it done in the first try.

If Bristol Water doesn’t get back to you during that time, or you are unsatisfied with their response, you should escalate your complaint with the Consumer Council for Water (CCW). The CCW is an official body that deals with water complaints against water suppliers.

If the CCW fails you or your complaint becomes long term, then you can take it to the Water Redress Scheme (WATRS). Do not take your complaint to the water regulator Ofwat since they will be unable to help you.

Bristol Water Pay Now

paying water bill

There are several ways to solve Bristol Water pay now queries. Let's take a look at the main payment methods Bristol Water offers to its customers.

Bristol Water Direct Debit

Setting up a Bristol Water direct debit is the most convenient way to pay for your water. You can set up your Bristol Water direct debit through an online form on their website or you can call them on 0345 600 3600.

Bristol Water Pay Now Online

You can pay one-off amounts to Bristol Water using a debit or credit card by calling 0345 600 1019 (24/7) or online as long as you have a payment reference number from Bristol Water along with your card details.

Pay Now by Post

Another Bristol Water pay now option is to mail a cheque along with your payslip from your bill. Make the cheque payable to BWBSL and write down your customer reference number on the back. Here's the address you need to send it to:

1 Clevedon Walk,
BS48 1WA

Bristol Water Pay Now in Person

You can pay your Bristol Water bill now and in person by going to either a post office, your local bank branch or a Payzone location. In all cases, you must take your Bristol Water bill with you to pay now with ease as well as cash (or cheque if going to the bank).

If you need any help getting started with Bristol Water, take a look at our guide on How To Set Up Your Water Bill.

How Hard Is Water in Bristol?

water drop

The water quality in the UK varies according to which region you live in. The quality depends on the levels of calcium present in your water. The higher the level of calcium, the harder the water.

Bristol is a very hard water area, meaning that there are high levels of calcium in the water. These levels are around 232 mg of calcium per litre.

If you live in Bristol, you might want to consider getting a water filter to make the water nicer to drink.

If you want to find out more about how water varies across the UK, check out our Water Hardness article.

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