Who owns South Staffs Water?

South Staffs Water is part of the South Staffordshire PLC Group, alongside Cambridge Water, which is owned, roughly in equal parts, by investment and pension funds as well as the Mitsubishi Corporation.

The company supplies drinking water only - wastewater and sewerage in the same area are billed and managed by Severn Trent Water. It serves around 500,000 homes and 36,000 businesses, drawing water from the Blithfield Reservoir, the River Severn and 26 groundwater sites. The supply is classified as hard water throughout the region.

South Staffs Water Login

Customers can manage their account online by providing their Customer Reference Number (an 8-digit number starting with UC or MC), surname, postcode and phone number. Passwords must be 8 to 20 characters long, contain uppercase and lowercase letters, numbers and a special character - spaces are not allowed.

Once logged in, you can:

  • View your water bills
  • Pay any outstanding amount
  • Set up or amend a direct debit
  • Change your account details
  • Submit meter readings

South Staffs Water Contact Number

The main South Staffs Water customer services number is 0345 60 70 456, open Monday to Friday 8am to 6pm. If you are struggling to pay your bill, call the dedicated freephone line on 0800 09 30 610. For water or sewerage emergencies, use the 24/7 freephone number on 0800 389 10 11.

South Staffs Water phone numbers and opening hours
Team Number Hours
Billing / account helpline0345 60 70 456Mon–Fri 8am–6pm
Difficulty paying bills0800 09 30 610Mon–Fri 8am–6pm
Requesting a water meter0345 60 70 456Mon–Fri 8am–6pm
Emergencies (leaks, no supply)0800 389 10 1124 hours, 7 days

Source: South Staffs Water. Calls to 0345 numbers are charged at the local landline rate; 0800 numbers are free from any UK phone.

For a full breakdown of phone lines, email, postal address and live chat, see our dedicated South Staffs Water contact number guide.

South Staffs Water Moving House

There are three common scenarios when moving home within or across the South Staffs Water supply area:

  1. You are an existing customer moving to another South Staffs-supplied property.
  2. You are an existing customer moving to a property in a different water supplier's area.
  3. You are a new customer moving to a South Staffs-supplied property.

Use an online postcode checker to identify which supplier serves your new address, close your existing account through the online portal, and submit any bereavement notifications through the dedicated online form on the South Staffs Water website.

South Staffs Water Meter

South Staffs Water asserts that getting a water meter can save households money. The water supplier quotes a yearly saving of £100 for the average user.

Water meters may be located indoors - typically in the kitchen, garage or utility room - or outdoors, usually near the boundary stop tap. On the dial, black numbers indicate cubic metres used, while red numbers show fractions of a cubic metre.

To request a free water meter installation, call 0345 60 70 456 or apply via your online account. If the meter does not save you money, you can usually revert to unmetered charges within the first 24 months.

South Staffs Water Payment

South Staffs Water accepts a wide range of payment methods so you can choose whichever suits you best:

  • Direct debit - set up online or by phone
  • Online payment portal via your account
  • PayPoint at local shops
  • Bank transfer - Sort code 40-11-18, Account 40770132
  • Post - cheque payable to South Staffs Water, P.O. Box 7040, Walsall WS1 9QG
  • Phone banking
  • Post office or bank using your payment slip
  • Giro payment slips
  • Phone payment on 0345 60 70 456
  • Water Direct - deduction from eligible benefits

South Staffs Water Complaints

South Staffs Water hopes to solve all complaints within 5 working days ideally. However, depending on the complexity of the complaint, the waiting time could easily extend to 10 working days. If the company fails to respond within 10 working days, an automatic £30 compensation payment is due.

The escalation path is:

  1. Call customer services on 0345 60 70 456.
  2. Write to the Service Delivery Team Manager at the Walsall head office.
  3. Escalate to the Consumer Council for Water on 0300 034 2222.
  4. Take the case to the Water Redress Scheme (WATRS) on 0207 520 3801 - its decision is binding on South Staffs Water.

South Staffs Water FAQ

South Staffs Water is part of the South Staffordshire PLC Group, alongside Cambridge Water. The group is owned roughly in equal parts by investment and pension funds and by the Mitsubishi Corporation.

The main customer services number is 0345 60 70 456, open Monday to Friday 8am to 6pm. The 24/7 emergency freephone line is 0800 389 10 11, and the Problems Paying line is 0800 09 30 610.

South Staffs Water serves around 500,000 homes and 36,000 businesses - approximately 1.7 million people in total across the West Midlands, south Staffordshire and (via Cambridge Water) parts of Cambridgeshire.

South Staffs Water supplies hard water throughout its region. Water is sourced from the Blithfield Reservoir, the River Severn and 26 groundwater sites.

No. South Staffs Water supplies drinking water only - wastewater and sewerage services in the area are handled and billed by Severn Trent Water.

Yes. South Staffs Water will install a water meter free of charge on request, and the average user is quoted a saving of around £100 a year. If the meter does not save you money, you can usually revert to unmetered charges within 24 months.

Useful South Staffs Water Guides