South Staffs Water: Login, Contact Number and Moving House Info

South Staffs Water cradled with care by clean hands over water and coins flowing out of a tap

South Staffordshire Water, more commonly known as South Staffs Water, supplies over a million people to the North and West of Birmingham. This means South Staffs Water is responsible for water supply in the West Midlands, South Staffordshire, North Warwickshire and Worcestershire as well as South Derbyshire. South Staffs Water claims that its customers have some of the lowest water bills in England and Wales.


Who owns South Staffs Water?South Staffs Water is part of the South Staffordshire PLC Group, alongside Cambridge Water, which is owned, roughly in equal parts, by investment and pension funds as well as the Mitsubishi Corporation.

South Staffs Water Login

logging in with laptop

Having a valid South Staffs Water Login allows you to do a lot when it comes to managing your account and sorting out water supply queries. Here's a list of the account actions you can have access to online:

  1. View your water bills
  2. Pay an outstanding bill or amount
  3. Set up a direct debit for convenience
  4. Change account details
  5. Submit meter readings online

To register for a South Staffs Water login, you need to provide the following details to proceed:

  1. Customer Reference Number, from your bill, 8-digit number beginning with UC or MC.
  2. Account holder surname
  3. Property postcode
  4. Account holder phone number

As long as those details match what the water supplier has on file for your account, you will be able to go ahead and create a valid South Staffs Water login, made up of an email and password.

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You should be aware that your South Staffs Water login password must meet the following requirements:

  1. 8 to 20 characters long
  2. Have both upper and lowercase letters
  3. Have one number or more
  4. Have one special character (such as a punctuation mark)
  5. Cannot have any spaces

If you've forgotten your password, you can still regain access to your South Staffs Water login. All you need to do is go to the login page, click on the Forgotten It link above the password box.

Have you just moved into a South Staff Water house? If you’ve just moved into a property supplied by South Staff Water, you’ll want to get started with your payments. We’ve put together a guide that can walk you through all the steps to Set Up Your Water Bill.

phone

South Staffs Contact Number

To sort out your water queries quickly, you will need the right South Staffs Water contact number. Let's take a look at the different South Staffs contact number options.

South Staffs Contact Number List
South Staffs Water Team Phone Number Opening Times
Billing/account helpline 0345 607 0456 Monday to Friday 8am to 6pm
Difficulty paying bills 0800 093 0610 Monday to Friday 8am to 6pm
Requesting a Water Meter 0345 607 0456 Monday to Friday 8am to 6pm
Emergencies 0800 389 1011 24/7

Be aware that the South Staffs Water billing & accounts phone number as well as the water meter one are not free. They are charged at the standard rate as with calls to landline numbers beginning with 01 or 02. Unless you have a phone plan that includes calls to those numbers.

South Staffs Water Moving House

moving van

When it comes to South Staffs Water moving house queries, you have to be aware of what moving home situation is relevant to you when it comes to water supply.

  1. An existing South Staffs Water customer moving to another home supplied by South Staffs
  2. An existing South Staffs Water customer moving to a different area of the UK which has a different water supplier
  3. A new South Staffs Water customer who is moving to a home supplied by South Staffs but had a different water supplier up to now

South Staffs Water Moving Queries

South Staffs Water Change of Address

Go to the moving home page on the South Staffs Water website. Pick whether you are an existing or new customer and then fill out the required information to get started.

Is South Staffs My Supplier?

Use the South Staffs or Water UK postcode checkers to find your water supplier for the given postcode.

How Do I Close My South Staffs Water Account?

You can sign in to your South Staffs Water account and use the online portal to close your account.

How Do I Tell South Staffs Water of a Bereavement

To make the process as simple as possible, South Staffs Water has an online form where you can put in your contact details and other relevant information to move forward in updating or closing the account.

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Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
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South Staffs Water Meter

smart water meter

South Staffs Water asserts that getting a water meter can save households money. The water supplier quotes a yearly savings of £100 for the average user. Getting a South Staffs Water meter is free, easy to apply for and you can switch back to a non-metered water supply within two years if you decide it's not for you.

Where Is My South Staffs Water Meter?

Your water meter can either be located indoors or outdoors. If the water meter is in your home, it will mostly be close to where the water supply enters your home. Very often that will be under the sink in the kitchen, garage or utility area (for those that have them).

If the meter is outside, it will be adjacent to your main stop tap, also known as the boundary stop tap. Check the footpath to your home since that is a common location. Look for a plastic or metal box. This can be opened with a medium/large flat head screwdriver. You may find pooled water in the box - do not fret, this is quite normal and it doesn't impact the proper function of the meter.

Reading Your South Staffs Water Meter

One of the benefits of regularly reading your water meter is to be aware of whether you have a leak on your hands or not. The black numbers in your meter show water use in cubic metres while the red numbers show fractions of a cubic metre. Seeing whether the black numbers track with what is in your estimated water bills is how you can see whether there is a leak or not, as well as getting an idea of how much water you use and what it costs.

Are you having problems with your water supply? Sometimes we have problems with our water supply. Either we have low water pressure or we have no water at all. Fortunately there is a way of getting your water back without having to call your water supply. Check out our No Water in House guide to find out what to do.

South Staffs Water Payment

money

There are quite a few South Staffs Water payment methods to pick from. You can also see your water rates on your South Staffs Water bill so you know what you're paying for. What works for you will depend on your lifestyle and financial situation.

Payment with Direct Debit

Paying your South Staffs Water bill with direct debit is probably the most convenient method. You can set it up online by logging into South Staffs Water or by calling the accounts and billing phone number listed above.

Payment Online

You can also pay one-off amounts by logging in to your South Staffs Water account portal or even without logging in by filling out some information such as your customer reference number which can be found on your bill or letter from South Staffs Water. It's the 8 digit number that follows the letters MC or UC before the slash.

South Staffs Water PayPoint

You can take your bill to a shop or other Paypoint location to pay it over the counter.

Payment with Internet or Phone Banking

If you want to pay by bank transfer either using your online bank account or calling your banking institution, you will need the following details handy:

  1. Sort code: 40-11-18
  2. Account number: 40770132
  3. Account payee: South Staffs Water
  4. Your customer reference number - include this as the payment reference so South Staffs knows you paid

Payment by Post

You can mail a cheque to:

South Staffs Water,
P.O. Box 7040,
Walsall,
WS1 9QG.

The cheque needs to be made payable to South Staffs Water and you must write your customer reference number on the back.

Curious how your water bill compares? People up and down the country pay different water rates and it can be confusing to know whether you are paying the right amount. This is why we've created a guide to understanding the Average UK Water Bill.

Paying at a Bank or Post Office

You can take the payment slip from your bill to a bank or post office and pay that way. However, be aware that you will be charged a fee by the financial institution and that the payment can take up to 14 days to be processed.

Payment with Giro Payment Slips

water bill

If you don't live near a Paypoint location, you can request Giro slips to be sent to you with the payment date and amount pre-printed. You must log in to your South Staffs Water online account to request them.

Payment by Calling South Staffs Water

You can call South Staffs Water on 0345 607 0456 to make a debit or credit card payment over the phone.

Payment Through Your Benefits

For those customers who receive benefits, such as Water Direct, the water bill gets taken out from the benefits automatically.

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Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
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South Staffs Water Complaints

magnifying over complaint form

The best way to put through your South Staffs Water complaint is to call the Account and Billing team on 0345 607 0456. This is the best way to initiate the complaints procedure.

Additionally, there is also a Minicom number for all types of complaints: 0192 261 8025.

If after calling those numbers, you remain unsatisfied about the resolution of your complaint you can write to the following address:

Customer Relations,
South Staffs Water,
Green Lane,
Walsall
WS2 7PD

If you decide to write a letter, you should include two paragraphs. The first paragraph should include the details of the issues that you’ve had with South Staffs Water. The second paragraph should explain what you want South Staffs Water to do about it.

We’ve split up the South Staffs Water complaints process into four steps to make it easier to follow.

South Staffs Water Complaints: Step 1

South Staffs Water hopes to solve all complaints within 5 working days ideally. However, depending on the complexity of the complaint, the waiting time could easily extend to 10 working days.

If after 10 working days, you have received no response from South Staffs Water, you are entitled to an automatic compensation payment of £30. You don't need to take any action to get the payment if South Staffs Water breaches its Guaranteed standards of service.

South Staffs Water Complaints: Step 2

Step 2 is to write another letter to the address listed above but make it out to the Service Delivery Team Manager. This is only necessary if your complaint hasn't been satisfactorily handled in the past steps.

Don't take your complaint to Ofwat! If you are dissatisfied with Severn Trent Water's response to your complaint, do not send your complaint to the water regulator Ofwat since they will not be able to help you. Ofwat only resolves complaints over anti-competitive behaviour. The correct body is the CCW.

South Staffs Water Complaints: Step 3

Step 3 is to reach out to the Consumer Council for Water (CCW). You must have completed all the previous steps listed above, before escalating your complaint outside the company. The CCW will want to see evidence that you fully followed the complaints procedure established by South Staffs Water before considering your complaint.

The Consumer Council For Water can be reached by calling 0300 034 2222, emailing enquiries@ccwater.org.uk or writing a letter to:

Consumer Council for Water,
23 Stephenson Street,
Birmingham,
B2 4BH

South Staffs Water Complaints: Step 4

If the Consumer Council For Water does not resolve your complaint to your satisfaction, you may have recourse to an alternative dispute resolution organisation called the Water Redress Scheme (WATRS) for short. Be aware, that WATRS only handles a very small number of vetted complaints.

To contact WATRS, you can call 0207 520 3801 to request a copy of their guidance information, email info@watrs.org or write to:

WATRS
Centre for Effective Dispute Resolution,
International Dispute Resolution Centre,
70 Fleet Street,
London,
EC4Y 1EU

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Who supplies my water? Call Selectra — Find Out and Sort Home Bills.

Talk to our team to find out who and sort out other home bill queries while you're at it.

020 3966 0546 or
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Selectra is currently closed. You can leave your phone number and get a free callback.

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