South Staffs Water: Login, Contact Number, Moving House Info

South Staffs Water cradled with care by clean hands over water and coins flowing out of a tap

South Staffordshire Water, more commonly known as South Staffs Water, supplies over a million people to the North and West of Birmingham. This means South Staffs Water is responsible for water supply in the West Midlands, South Staffordshire, North Warwickshire and Worcestershire as well as South Derbyshire. South Staffs Water claims that its customers have some of the lowest water bills in England and Wales.


Who owns South Staffs Water?South Staffs Water is part of the South Staffordshire PLC Group, alongside Cambridge Water, which is owned, roughly in equal parts, by investment and pension funds as well as the Mitsubishi Corporation.

South Staffs Water Login

Having a valid South Staffs Water Login allows you to do a lot when it comes to managing your account and sorting out water supply queries. Let's take a look at the highlights:

  1. View your water bills
  2. Pay an outstanding bill or amount
  3. Set up a direct debit for convenience
  4. Change account details
  5. Submit meter readings online
moving boxes

To register for a South Staffs Water login, you need to provide the following details to proceed:

  1. Customer Reference Number, from your bill, 8-digit number beginning with UC or MC.
  2. Account holder surname
  3. Property postcode
  4. Account holder phone number

As long as those details match what the water supplier has on file for your account, you will be able to go ahead and create a valid South Staffs Water login, made up of an email and password.

You should be aware that your South Staffs Water login password must meet the following requirements:

  1. 8 to 20 characters long
  2. Have both upper and lowercase letters
  3. Have one number or more
  4. Have one special character (such as a punctuation mark)
  5. Cannot have any spaces

If you've forgotten your password, you can still regain access to your South Staffs Water login. All you need to do is go to the login page, click on the "Forgotten It" link above the password box.

South Staffs Contact Number

To sort out your water queries quickly, you will need the right South Staffs contact number. Let's take a look at the different South Staffs contact number options.

South Staffs Contact Number List
South Staffs Water Team Phone Number Opening Times
Billing/account helpline 0345 60 70 456 Monday to Friday 8am to 6pm
Difficulty paying bills 0800 09 30 610 n/a
Requesting a Water Meter 0345 60 70 456 n/a
Emergencies 0800 389 10 11 24/7

Be aware that the South Staffs Water billing & accounts phone number as well as the water meter one are not free. They are charged at the same rate as calls to landline numbers beginning with 01 or 02. Unless you have a phone plan that includes calls to those numbers.

South Staffs Water Moving House

When it comes to South Staffs Water moving house queries, you have to be aware of what moving home situation is relevant to you when it comes to water supply.

  1. An existing South Staffs Water customer moving to another home supplied by South Staffs
  2. An existing South Staffs Water customer moving to a different area of the UK which has a different water supplier
  3. A prospective South Staffs Water customer who is moving to a home supplied by South Staffs but had a different water supplier up to now

South Staffs Water Moving Home FAQs

How do I do a change of address?

Go to the moving home page on the South Staffs Water website. Pick whether you are an existing or new customer and then fill out the required information to get started.

How do I find out if South Staffs is my water supplier?

Use the South Staffs or Water UK postcode checkers to find your water supplier for the given postcode.

How do I close my account with South Staffs Water?

You can sign in to your South Staffs Water account and use the online portal to close your account.

How do I close the account of a relative who has passed away?

To make the process as simple as possible, South Staffs Water has an online form where you can put in your contact details and other relevant information to move forward in updating or closing the account.

South Staffs Water Meter

paying water bill

South Staffs Water asserts that getting a water meter can save households money. The water supplier quotes a yearly savings of £100 for the average user. Getting a South Staffs Water meter is free, easy to apply for and you can switch back to a non-metered water supply within two years if you decide it's not for you.

Where is my Water Meter?

Your water meter can either be located indoors or outdoors. If the water meter is in your home, it will mostly be close to where the water supply enters your home. Very often that will be under the sink in the kitchen, garage or utility area (for those that have them).

If the meter is outside, it will be adjacent to your main stop tap, also known as the boundary stop tap. Check the footpath to your home since that is a common location. Look for a plastic or metal box. This can be opened with a medium/large flat head screwdriver. You may find pooled water in the box - do not fret, this is quite normal and it doesn't impact the proper function of the meter.

Reading the Water Meter

One of the benefits of regularly reading your water meter is to be aware of whether you have a leak on your hands or not. The black numbers in your meter show water use in cubic metres while the red numbers show fractions of a cubic metre. Seeing whether the black numbers track with what is in your estimated water bills is how you can see whether there is a leak or not, as well as getting an idea of how much water you use and what it costs.

South Staffs Water Payment

There are quite a few South Staffs Water payment methods to pick from. You can also see your water rates on your South Staffs Water bill so you know what you're paying for. What works for you will depend on your lifestyle and financial situation.

South Staffs Water Payment Options

Direct Debit

Paying your South Staffs Water bill with direct debit is probably the most convenient method. You can set it up online by logging into South Staffs Water or by calling the accounts and billing phone number listed above.

Pay online

You can also pay one-off amounts by logging in to your South Staffs Water account portal or even without logging in by filling out some information such as your customer reference number which can be found on your bill or letter from South Staffs Water. It's the 8 digit number that follows the letters MC or UC before the slash.

Paypoint

You can take your bill to a shop or other Paypoint location to pay it over the counter.

Internet or phone banking

If you want to pay by bank transfer either using your online bank account or calling your banking institution, you will need the following details handy:

  1. Sort code: 40-11-18
  2. Account number: 40770132
  3. Account payee: South Staffs Water
  4. Your customer reference number - include this as the payment reference so South Staffs knows you paid

By Post

You can mail a cheque to South Staffs Water, P.O. Box 7040, Walsall, WS1 9QG. The cheque needs to be made payable to South Staffs Water and you must write your customer reference number on the back.

Paying at a Bank or Post Office

You can take the payment slip from your bill to a bank or post office and pay that way. However, be aware that you will be charged a fee by the financial institution and that the payment can take up to 14 days to be processed.

Giro Payment Slips

If you don't live near a Paypoint location, you can request Giro slips to be sent to you with the payment date and amount pre-printed. You must log in to your South Staffs Water online account to request them.

By calling South Staffs Water

You can call South Staffs Water on 0345 60 70 456 to make a debit or credit card payment over the phone.

Through your benefits (such as Water Direct)

For those customers who receive benefits, such as Water Direct, the water bill gets taken out from the benefits automatically.

South Staffs Water Complaints

The best way to put through your South Staffs Water complaint is to call the Account and Billing team on 0345 60 70 456. This is the best way to initiate the complaints procedure.

Additionally, there is also a Minicom number for all types of complaints: 01922 618025.

If after calling those numbers, you remain unsatisfied about the resolution of your complaint you can write to the following address: Customer Relations, South Staffs Water, Green Lane, Walsall WS2 7PD

South Staffs Water hopes to solve all complaints within 5 working days ideally. However, depending on the complexity of the complaint, the waiting time could easily extend to 10 days. If after 10 working days, you have received no response from South Staffs Water, you are entitled to an automatic compensation payment of £30. You don't need to take any action to get the payment if South Staffs Water breaches its Guaranteed standards of service.

The next step would be to write another letter to the address listed above but make it out to the Service Delivery Team Manager. This is only necessary if your complaint hasn't been satisfactorily handled in the past steps.

The final step, if you haven't received the relief you believe you are entitled to, is to reach out to the relevant water regulator. You must have completed all the previous steps listed above, before escalating your complaint outside the company. The Consumer Council For Water will want to see evidence that you fully followed the complaints procedure established by South Staffs Water before considering your complaint.

The Consumer Council For Water can be reached by calling 0300 034 2222, emailing enquiries@ccwater.org.uk or writing a letter to Consumer Council for Water, 23 Stephenson Street, Birmingham, B2 4BH

If the Consumer Council For Water does not resolve your complaint to your satisfaction, you may have recourse to an alternative dispute resolution organisation called the Water Redress Scheme or WATRS for short. Be aware, that WATRS only handles a very small number of vetted complaints. To contact WATRS, you can call 0207 520 3801 to request a copy of their guidance information, email info@watrs.org or write to WATRS, Centre for Effective Dispute Resolution, International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU

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