Severn Trent Water Contact Number, Problems, Login Details

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severn trent water logo next to woman opening tap

Need to know about Severn Trent Water login and contact information? Take a look below at how best to contact Severn Trent Water to solve problems, bill, and meter queries.

What Areas Does Severn Trent Water Cover?

Severn Trent Water serves communities south of the Humber Estuary, north of the Bristol Channel, east of Llyn Clywedog and west of Lincolnshire. Seven million people depend on the company, also known as ST Water, for their water supply needs.

Who owns Severn Trent Water? Severn Trent Water is a private company listed on the stock exchange. Severn Trent Water's biggest shareholders are large foreign investors and financial institutions such as Deutsche Bank, the Government of Singapore, Blackrock and the Government of China. Severn Trent regularly pays its investors dividends and its CEO receives a generous annual salary package exceeding £2 million.

Severn Trent Water Contact Number

Unlike other companies like Yorkshire Water with lots of numbers, there is really only one Severn Trent Water contact number to go with. Find out if it's the best way to contact Severn Trent Water.

How Do I Contact Severn Trent Water?

You can contact Severn Trent Water using a phone number from the table below. Each Severn Trent Water phone number has a different purpose.

Severn Trent Water Contact Phone Numbers
Severn Trent Water Team Phone Number Opening Times
Severn Trent Water Bill Queries 0345 750 0500 Monday to Friday 8am-8pm
Saturday 8am-6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7
Severn Trent Water Textphone 0800 328 1155 N/A

While these are the only phone numbers for Severn Trent Water customers to call into, based on public domain data, the Severn Trent Water customer team may call you back on a different number altogether. Let's take a look at what these numbers are so you can recognize them if you are expecting a callback from Severn Trent Water.

  1. Bills or payments: 02477 716585
  2. Other issues: 02477 716587

Severn Trent Water Social Media


Besides the phone numbers above, you can also contact Severn Trent Water over Whatsapp on 0345 750 0500. Be aware that this phone number is dedicated to sending and receiving Whatsapp text messages.

If you don't have Whatsapp, you can also try using Facebook Messenger. Severn Trent Water has made a link available to initiate a live chat.

Finally, Severn Trent Water is also active on Twitter. You can tweet at them using their Twitter handle: @stwater or view their profile to see updates.

Severn Trent Water Complaints

Unfortunately, you can't switch water suppliers, so you need to let Severn Trent Water handle your complaint for you. You can initiate a Severn Trent Water complaint by email by writing to [email protected]. If you'd rather send a proper letter, you can do so at the following address:

Severn Trent Water Customer Care Team PO Box 409 Darlington DL1 9WF

If Severn Trent Water is not able to solve your problem satisfactorily, or they have not responded within 8 weeks, you can escalate your complaint to the Consumer Council for Water (CCW) who can help handle your case. If it becomes a long-term dispute, you should contact WATRS (Water Redress Scheme) instead.

Don’t take your complaint to Ofwat! If you have a complaint, do not take it to the water regulator Ofwat as they will be unable to help you. Ofwat only deals with anti-competitive behaviour in the water industry and does not deal with the individual complaints against water suppliers. The CCW is the correct body.

Severn Trent Water Problems


To check if there are any Severn Trent Water problems in your area, you can find the latest updates on the water supplier website under the "In My Area" section.

In terms of Severn Trent Water problems affecting the environment, the company loses over 400 million litres of water per day. This equates roughly to the water volume of a full bath every day for every household supplied by Severn Trent Water.

However, in a recent Environmental Agency report, Severn Trent Water was highly rated when it came to environmental performance related to preventing pollution from raw sewage in UK waterways.

Severn Trent Water No Water at Home

If you've moved to a property and there's no water, or if you've suddenly been left with no water, don't worry! If you follow these steps, you can get your water supply back on without even needing to call:

  1. Check the stop tap. It's usually located near the water meter.
  2. Turn the tap anti-clockwise to release the flow. Don't force it, it should turn easily!
  3. Run a tap to see if you now have water.

If you’re still without water, check out our detailed No Water in House guide.

Severn Trent Water Login


With a Severn Trent Water Login, customers can easily manage several aspects of their household water supply. Let's take a look at the key features you can access when you log in to Severn Trent Water.

  1. Tell the water supplier you are moving home
  2. Make water bill payments online
  3. View past water bills
  4. Put regular payments in place with direct debit
  5. Set up email alerts for your water bill
  6. View and change account details

Your Severn Trent Water login has two parts to it:

  • Email address or username for the account
  • Password for the account

There is also an option you can tick so the Severn Trent Water login page remembers your login details. This is especially useful for customers who use the same computer or smart device to log in to their Severn Trent Water account.

Severn Trent Water Login Problems


For those Severn Trent Water customers who have forgotten the password part of their login credentials, there is an "I’ve forgotten my password" link below the password field on the login page. Clicking through takes you to a page where you can enter the email address linked to your Severn Trent Water login.

After submitting your account email, you will receive an email with instructions on how to set a new password.

For those customers who have forgotten the email or username linked to their Severn Trent Water login, there is a similar "I’ve forgotten my username" under the Username / Email field on the login page. Severn Trent Water customers having this problem need to click through the link, whether it is their email or username they have forgotten.

Having clicked on the link, customers will be asked to enter their email address to recover their username. If the issue is a forgotten email address, the Severn Trent account number and postcode for the billed address need to be entered to find the account email.

Severn Trent Water Meter


Households have the option to have either a metered or unmetered account with Severn Trent Water. Metered households can sometimes switch to an unmetered account and vice versa depending on customer preferences. Metered customers should send a water meter reading every month.

Is a Water Meter Cheaper?

Depending on how many people live in your home and your lifestyle, having a water meter could end up being cheaper than being on an unmetered account. To decide whether to go metered or unmetered with Severn Trent, use an online water calculator such as the one on the CCW website.

How Does Severn Trent Read My Water Meter?


Severn Trent Water reads your meter by taking down the black digits on the water meter for your property every six months and matching them with past readings based on the meter serial number. The good news is that if you want a more accurate record of your water consumption, you can submit a water meter reading to Severn Trent Water on a monthly basis.

Your Severn Trent Water Meter measures how many cubic metres of water are supplied to your home. Severn Trent Water subtracts the current meter reading from the previous one to find out how much water you have used since the last meter read.

Can I Have My Severn Trent Water Meter Removed?

Severn Trent Water does not remove installed water meters instead the water company moves your property to an unmetered account so that you pay a fixed yearly amount for your water consumption, no matter how much or how little you use. The unmetered water bill is calculated based on the size and value of your property so it's not the same for all homes in the Severn Trent Water supply area.

There's more than one way to pay Everyone’s finances are different and some people manage their payments with one method over the other. With water bills, there are a lot of options to pick from and it’s important to find the one that is most comfortable for you. Check out our How To Pay Your Water Bill guide to find out more.

Severn Trent Water Moving House

moving boxes

The key thing to remember when moving is to give the Severn Trent Water moving house notification not more than 28 days before your moving date. Depending on your situation you will be doing one of the following when moving house and dealing with your Severn Trent Water supply.

  1. Moving within the Severn Trent Water supply area: Update your Severn Trent Water account.
  2. Moving to a property within the Severn Trent Water supply area for the first time: Open a Severn Trent Water account.
  3. Moving to a property with a different water supplier: Close your Severn Trent Water account.

Is Severn Trent Water a hard water area? Like most of England, Severn Trent Water supplies hard water to its customers. This is due to the higher concentration of minerals in the drinking water. To find out more about how to handle hard water, check out our Water Hardness guide.

If you are new to Severn Trent Water (you have never received a bill from them before), you will need to let Severn Trent Water know your new address, no more than 28 days before your move-in date. You will also enter some details so that Severn Trent Water contact can be established.

There will also be an opportunity to enter the contact details and meter reading (if applicable) for the previous occupants at that property so they can easily receive their final water bill and you are not charged for their water consumption before moving in.

Still confused about getting started? If you’re struggling sorting out your water bill with Severn Trent Water, we’ve put together a comprehensive guide to Setting Up Your Water Bill.

If you are moving within the Severn Trent Water supply area (both old and new properties are located within the area), then all you need to do is update your address details in your Severn Trent Water online account. Once more, this should be done no more than 28 days before moving day.

Finally, if you are leaving the Severn Trent Water supply area and wish to close your account, you will have to request that your Severn Trent Water account be closed by logging online.


Severn Trent Water Bill

Your Severn Trent Water bill will look different and contain different details depending on whether you have a water meter or not. Let's take a look at how a Severn Trent Water bill works so you can understand it better.

How does my water bill compare? If you’re concerned about how much you’re paying with Severn Trent Water, we’ve prepared a guide to breaking down the Average UK Water Bill.

Whether you are on metered or unmetered billing with Severn Trent, your water bill will include the following details:

  1. Bill balance and due date- How much your water bill is and when it needs to be paid by.
  2. Payment details- Your water bill will show different information based on your preferred payment option. Direct Debit customers will need the last digits of their bank account number and sort code.
  3. Previous payments- The back of the bill will show how much your previous bill was
  4. Fresh and waste water breakdown- Also on the back shows how much of the bill goes to each use.

If you want to know more about how your water bill is calculated, check out our guide on UK Water rates.

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