SES Water Contact, Login, Pay Bill, Moving Home Sorted

ses water logo being held by a pair of clean hands over flowing water and coin

SES Water serves over 280,000 homes across a water supply area that spans parts of east Surrey, West Sussex, West Kent and even South London. SES Water is headquartered in Red Hill and is currently owned by two Japanese utility and trading companies: Sumitomo Corp. and Osaka Gas Co.


What does SES stand for in SES Water?SES stands for Sutton and East Surrey and the acronym came about when the water company fully rebranded into SES Water in 2017.

SES Water Login

You need to set up an SES Water login to manage your online account. Once you've registered and logged in, you will be able to take care of the following SES Water account queries:

  1. SES Water bill payments
  2. Sorting out Direct Debit details
  3. Viewing your SES Water bill history
  4. Change of address or account holder details
  5. SES Water meter readings

To sign up for an SES Water login, you will need to provide the following details to start with:

  1. Customer Reference Number: Check your SES Water bill to find it
  2. Postcode of the supplied property

You need to make sure that the email address you put down is one you have convenient access to in order to complete the sign up process.

If you've forgotten your login, not all is lost, as long as you can access the email address you put down when registering for your SES Water login. There is a forgotten password button. Clicking it will take you to a page where you will enter your account email address. This will enable SES Water to email you account recovery instructions, so you can reset your password and get back in quickly.

SES Water Contact Number

Getting your water supply query sorted quickly requires having the right SES Water contact number to call. Thankfully, SES Water phone numbers are fairly straightforward.

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SES Water Contact Phone Numbers
SES Water Team Phone Number Opening Times
SES Water Customer Service 01737 772000 Monday to Friday from 8am to 6pm
SES Water Emergencies 01737 772000 24/7
Affordability & Collections Team 01737 789881 Monday to Friday 8.30am to 5pm
Automated Payments Number 0800 587 2936 24/7

SES business water

water payments

The SES business water contact number for developers is the same as the one for residential customers: 01737 772000. However, their opening hours are restricted to 9.00am and 3.00pm. There is a dedicated email available to reach the SES business water developer team: developerservices@seswater.co.uk

If you are a water retailer, you can call a specific SES business water number: 0203 968 9805. Alternatively, you can also email wholesaleservicedesk@seswater.co.uk

If you are an SES business water customer, be aware that since 2017 businesses have been able to pick a water retailer to manage their water supply. If you have not switched water retailer since then, your current water retailer will remain SES Business Water.

SES Water Pay Bill

There are various SES Water pay bill options. The one that SES Water recommends as the most convenient one is setting up a direct debit. However, depending on your financial situation or lifestyle, you may prefer one of the following SES Water pay bill ways.

Pay SES Water over the phone

You can call up SES Water on 0800 587 2936 to find out your account balance and pay it off with your debit or credit card. All you need is to have your SES Water bill handy so you can easily find your customer account reference number.

Pay SES Water by cheque or postal order

You can send a cheque payable to SES Water to: SES Water, London Road, Redhill, Surrey RH1 1LJ. Just make sure you have written your customer account number on the back of the cheque and included the payslip at the bottom of your SES Water bill before sending it through.

Pay SES Water by PayPoint or at the Post Office

You can pay your SES Water bill using cash at any Paypoint location with your SES Water Paypoint card or any post office. Just make sure you take your bill or SES Water payment card with you to complete your payment. Be aware that the post office will charge you a fee and you should always ask for a receipt.

Pay SES Water at your bank

Take your SES Water bill with you to your bank or building society to make a payment. You should be aware that some financial institutions may charge a fee to process your payment. You can pay your SES Water bill for free at any branch of NatWest that is within the SES Water supply area.

Pay SES Water through online banking

You will need the following details to pay your SES Water bill through internet banking, standing order or BACS. Make sure you put your full SES Water customer number as the reference.

  1. sort code 57-00-76
  2. account number 00000000 (eight zeros)
  3. International Bank Account Number (IBAN): GB28NWBK60000139608956 or Swift code: NWBKGB2L

SES Water Charges

The SES Water charges on your bill will primarily depend on whether you live on a metered or unmetered property. This will determine what kind of water rates you're on.

Out of all the SES Water charges, there is one that will appear on your bill no matter what. The standing charge is essentially a delivery fee that pays for the maintenance of SES Water mains pipes and for wastewater management as well as sewerage. Additionally, you will also pay £6 annually into the Government's Water Support Scheme. The standing charge is fixed for the year and does not change based on your water usage if you live on a metered property.

If your home does not have a meter, in addition to a standing charge, you will pay based on the rateable value of your property. This is the rental value of your property that was determined by Inland Revenue in 1990. This is then multiplied by the water rate to come to your annual cost.

If your home does have a water meter, your annual cost will be the water you used (in metres cubed) multiplied by the water rate.

SES Water Moving Home

The key thing to remember about SES Water moving home queries is that the water supplier needs at least 2 working days' notice to process your request so that you can avoid the risk of being incorrectly charged. First of all, you need to think about what your SES Water moving home situation is:

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  1. Existing customer changing address within the SES Water supply area
  2. Existing customer moving away from the SES Water supply area and needing to close out account
  3. New customer currently with a different water supplier moving to a home supplied by SES Water

If you are currently with SES Water and are moving to a new property that is also supplied by SES Water, you will need to fill out a "moving within our area" form online. If you don't do so at least two days ahead of your move out date, you may be liable to pay full water bills up to:

  1. The day on which the meter (if you have one) would have been read to calculate the charges
  2. The day on which another customer tells SES Water they have become the new occupier
  3. The day SES Water finds out about the change
moving boxes

If you are new to SES Water, you will have to fill out a new customer form online with your customer details. This will allow SES Water to set up your account. Once more, you need to provide these details at least two days ahead of your planned move in date.

If you're moving to a different part of the UK and will no longer be supplied by SES Water, you must let them know at least two days before your moving date. Otherwise, you may be liable to for all water bills until:

  1. The day on which another person lets SES Water know they have become the new occupier
  2. SES Water discovers the change
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