Romsey Water: Services Provider & Hardness

Have you moved home and need to find out more about the Romsey water supply? In this guide, you will be able to find who handles the Romsey water supply as well as wastewater services. Additionally, we have tips on how to deal with Romsey water hardness and what having a water meter means for you.

Romsey Water Supplier

Romsey water is supplied by one water company, Southern Water. Here are the contact details for your Romsey water supplier:

Romsey sewerage and wastewater is handled by the same company. Here are Romsey sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Romsey water come from?

The vast majority (70%) of water in the Southern Waters supply area is sourced from the underground chalk aquifer. 23% comes from surface-water sources such as rivers, while the remaining 7% comes from reservoirs. Your water will always go through an extensive testing and purification process before reaching your home, no matter where it has come from.

Water Rates Romsey

There are two forms of rates available in domestic properties in the UK, metered and unmetered. Unsure which your home has? You can find out by taking a look at your water bill. Homes with metered Romsey water rates will list a meter number. The account number can also start with MC for metered customers, and UC for unmetered customers.

If you don't have a bill available, you can look outside your house or in the front garden for a meter (look for a small box sunk into the ground). It may also be located inside your house near the stop tap in the kitchen or garage.

If you have a water meter, this means that your supplier will bill you according to your exact usage. As such, for your supplier to know how much to bill you, you must provide regular water meter readings, as without this your bill will be inaccurate.

Homes that are not metered will have the rateable value (unmetered rates) of the home. The rateable value is based on property data such as its size, location, and availability of services. This is then used to create an estimated water consumption value, which is then used to create your bill.

Selectra's water meter and smart water meter guides will help you to further understand how water meters work, so that you can make the right choices for your home.

The average water rates Romsey residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs. If you think that this sounds like a lot, then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

Romsey Water Hardness

Romsey water hardness is rated as very hard water. Simply put, the higher the mineral presence of things such as magnesium or calcium in your water, the harder your water will be. Water hardness can vary throughout the year and from region to region due to the different sources that providers use for their water supply.

Romsey's very hard water rating means that your water will be prone to causing scaling in kettles, sinks, dishwashers and toilets, and you could also experience the deterioration of water-using appliances such as washing machines. Here are a few ways to combat hard water furring or scaling in Romsey.

1. Baths, sinks and toilets - Use an acidic sanitiser to clean susceptible surfaces in order to clear limescale deposits.
2. Kettles - Do not overfill your kettle. Clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat to remove scale.
3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
4. Clothing - Use liquid-based detergents rather than powder-based, particularly those focused on softening clothes and water. Additionally, clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Wipe down the drum thoroughly afterwards. This limits and removes limescale build-up.

Can you drink the water in Romsey?

Yes! you can drink the water in Romsey. You can rest assured that Romsey water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Romsey water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Romsey water to make it potable.

If you notice a change in taste or smell of Romsey water this may be due to one of the following reasons:

1. Seasonal changes in water characteristics or the source of your water can infuse Romsey water with an earthy smell or taste.
2. Chlorination ensures hygiene throughout the pipe network and poses no risk to health.
3. Plumbing such as new taps or pipes can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions or are worried about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Romsey Water Problems

Romsey water problems can include anything from burst water mains, flooding to having no water in your home. You should make sure you know what to do and who to contact in case you have a water emergency.

If you notice a water leak or flooding outside your Romsey property, you need to do one of the following:

1. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form to report the issue.
2. If you are out and about, you can easily reach Southern Water by giving them a call, or by contacting them on Facebook, Twitter, and Instagram.

Romsey Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Romsey.

1. Changes to the colour of the water in Romsey may happen after a burst pipe has been repaired
2. Or, Southern Water could have been carrying out upgrade work on the pipes in Romsey
3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear

If there is no improvement after trying this, you can contact Southern Water for assistance.

Romsey No Water

If you have no water in your home, before calling your supplier you need to find out if the issue is caused by your plumbing or if it is due to a supplier outage impacting Romsey.

1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water, and when you can expect supply to return.
2. Check that your stop tap is open. This must be in an open position to allow water to flow to your house. If turning it to the open position yields no results, then this indicates a supplier outage.
3. Ask your neighbours whether they have the same issue as you. If they don't, then this suggests the problem may lay with your property rather than the supply, and you may need to contact a plumber.

If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

If there is no cold water, not even a trickle, contact Southern Water for assistance.