Ferndown Water: Prices, Contact, Water Quality Info

If you just moved and have some Ferndown water questions, you will be able to find who handles the Ferndown water supply as well as wastewater services in the water information below. Additionally, we have information about Ferndown water hardness so that you can enjoy quality tap water in your home.


Ferndown Water Supplier

Ferndown water is supplied by one water company and that is Bournemouth Water. It's worth noting that Bournemouth Water is now owned by Here is the main Ferndown water supplier contact:

Ferndown Water Supply Contact
Water Company Phone Number Opening Times
Bournemouth Water 01202 590059 Mon-Fri 8am-6pm, Sat 9am-2pm

Ferndown sewerage and wastewater is handled by one of possibly two companies depending on your supply area Wessex Water or Southern Water. Here are the main contact details.

Ferndown Water Supply Contact
Waste Water Company Phone Number Opening Times
Wessex Water 0345 600 4 600 Mon-Fri 8am-6pm
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat-Sun 7:30am-10:30pm
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Water Rates Ferndown

Water rates in Ferndown will depend on whether your home has a water meter or not. You can easily find out whether your Ferndown water rates are metered or not by looking at your water bill. Homes with metered Ferndown water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Ferndown water rates will have been determined by the local council in the 90s and will probably not have changed since then.

The average water rates Ferndown residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

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Ferndown Water Hardness

Ferndown water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Ferndown.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Ferndown?

Yes! You can drink the water in Ferndown. You can rest assured that Ferndown water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ferndown tap water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Ferndown tap water to make it safe to drink.

If you notice a change in taste or smell of Ferndown water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes - in water characteristics can add water with an earthy smell or taste.
  3. Plumbing - can change the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water quality, you should not hesitate to contact Bournemouth Water.

Ferndown Water Problems

Ferndown water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ferndown property, you need to do one of the following:

  1. If you are out and about, call or tweet at Bournemouth Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "report a leak" section of Bournemouth Water and fill out the online form.

Ferndown No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Bournemouth Water outage impacting Ferndown.

  1. Check the "In Your Area" sections of the Bournemouth Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? Or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Bournemouth Water for assistance.

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