Stoke-on-Trent Water: Rates, Contact, Water Quality Info - Selectra

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Wondering about the water in Stoke-on-Trent? Want to find out who the Stoke-on-Trent water supplier is and what the water rates are? Find out all you need to know about Stoke-on-Trent water, including tips on how to deal with the water hardness, so that you can have quality water in your house today.


Where does Stoke-on-Trent water come from?

One-third of the water in Stoke-on-Trent comes from groundwater. The remaining two-thirds come from rivers and reservoirs, with most coming from upland regions like the Peak District.

These sources are what affect the hardness of the water in Stoke-on-Trent.

Stoke-on-Trent Water Hardness

Water hardness refers to the number of minerals found in the water. The more minerals there are in the water, the ‘harder’ the water is considered to be. The fewer minerals in the water, the ‘softer’ your water is.

Rainwater is quite soft as it doesn't contain any minerals when it comes down. The water hardness will change, however, as it goes through the cycle of water. When rainwater seeps into the ground, it will pick up minerals, such as calcium and magnesium.

It is normal to have a certain amount of minerals found in your water as this is a natural process.

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Is Stoke on Trent a hard water area?

Yes! Stoke-on-Trent water hardness is said to be at 314 PPM. Having this number of minerals gives the water an extremely hard rating.

Stoke-on-Trent's water hardness rating means that using this water in your house can produce scaling in toilets, kettles, and dishwashers. Here are some tricks to lower scaling from the water in Stoke-on-Trent:

  1. Sinks, baths, and toilets - To clean susceptible surfaces in order to clear limescale deposits, use an acidic sanitiser frequently. This can be found in local shops.
  2. Kettles - Don't fill your kettle with water to the top. You can remove scale build-up from your kettle by half-filling the kettle and diluting with two tablespoons of white vinegar. Leave it in the kettle for four hours for the purpose of releasing any build-up scale. Rinse your kettle and repeat the process to clean any scale build-up.
  3. Dishwashers - Make sure you occasionally top off the water softener compartment with salt and use this option when cleaning dishes.

Is the water in Stoke-on-Trent safe to drink?

Yes! The water in Stoke-on-Trent is drinkable. You can count on Stoke-on-Trent water meeting high standards, thus making it potable. The UK Drinking Water Inspectorate has marked Stoke-on-Trent water as 99.96% in overall mean zonal compliance, meaning that you can drink the water. It is not required to filter or boil the water in Stoke-on-Trent in order to make it drinkable.

Stoke-on-Trent Water Supplier

The next thing to know about the water in Stoke-on-Trent is which company manages this utility. Stoke-on-Trent water is supplied by Severn Trent Water company. You will find the contact information below for this supplier.

Stoke-on-Trent water supplier contact

Calling the Severn Trent Water company is one of many options available to get in touch with this Stoke-on-Trent water supplier. The nice thing with this supplier is that regardless of your query, there is just one main number to use.

Stoke-on-Trent Water Supplier Contact
Severn Trent Water Team Phone Number Opening Times
Severn Trent Water Bill Queries 0345 750 0500 Monday to Friday 8am-8pm, Saturday 8am-6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7

Stoke-on-Trent sewerage contact

Sewerage and wastewater treatment are handled by the same company as the water in Stoke-on-Trent. If you have any queries or issues regarding your wastewater or sewerage, please contact the same number as the Stoke-on-Trent water supplier.

Water Rates in Stoke-on-Trent

Water rates for Stoke-on-Trent will vary depending on if your home has a water meter or not. You can tell whether water rates Stoke-on-Trent are metered or not by looking at your water bill. Properties with metered Stoke-on-Trent water rates show a meter serial number listed on their water bill.

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Properties that are not metered will not have a serial number, but they will have the rateable value of their home instead. The rateable value part of your Stoke-on-Trent water rates is determined by your local council.

The average water bill for Stoke-on-Trent will depend on the water rates you have for your home.

The Stoke-on-Trent water supplier indicates that the average water bill for this city is approximately £369 a year. This amount combines both sewerage and water supply costs.

How to pay for water Stoke-on-Trent?

You will first need to sign up and register with the Stoke-on-Trent water supplier, Severn Trent Water. You can find all the Severn Trent Water contact details in our supplier guide.

Once you have set up an account for water in Stoke-on-Trent, you can then choose from the following payment methods:

  • Payment options for water in Stoke-on-Trent include:
  • Direct Debit
  • By standing order
  • At your bank
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How do I report a problem with the water in Stoke-on-Trent?

If you notice a change in taste or smell in your Stoke-on-Trent water, this may be due to one of the following reasons:

  1. Seasonal changes can make the water in Stoke-on-Trent take an earthy smell or taste.
  2. Chlorination is a common way to ensure clean water throughout the pipe network.
  3. Plumbing can also affect the taste of water by adding a rubbery, metallic, or salty feel.

If you have questions about the taste, smell, or appearance of the water in Stoke-on-Trent, you should not hesitate to contact the Stoke-on-Trent water supplier: Severn Trent Water.

Other problems with the water in Stoke-on-Trent

Problems with the water in Stoke-on-Trent can include flooding, a burst water main, or having no water at your property. It is important to know who to call and how to act when facing water emergencies.

If you notice a water leak or flooding outside your Stoke-on-Trent home, you should do the following:

  1. If you are out of your home, call or tweet Severn Trent Water, the Stoke-on-Trent water supplier, regardless if the issue relates to water supply or wastewater.
  2. If you can access the internet, go to the "report a leak" section of Severn Trent Water’s website and fill out a form online.

No Water in Stoke-on-Trent

If your home has no water, you need to find out if the issue is with your private plumbing or a Severn Trent Water outage. Here is what you should do to find out:

  1. Verify that your stop tap is open.
  2. Ask your neighbours if they have a water issue or not.
  3. Look at the "In Your Area" section of the Severn Trent Water website for any information on water cuts in your area.

If there is no water at your home, is it only cold water or hot water as well? If there is cold water but no hot water, the issue will be with your property's plumbing and not with the water in Stoke-on-Trent.

If there is not even a single drop of cold water, contact Severn Trent Water for help.

Water Plus in Stoke-on-Trent: Your business water supply

Contrary to homes, businesses, no matter how big or small, can choose their water supplier. This provides the option for price comparison and can lead to large savings on your water bills in many cases.

Water Plus is one of the competitors in the area that offers businesses an alternative to Severn Trent Water.

It is important to note that Water Plus has not received many positive reviews from past customers. However, this doesn't mean you shouldn't take the time to shop around for businesses water.

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