Stratford-upon-Avon Water: Supplier & Contact Info

Have you recently moved to Stratford-upon-Avon and need to find out more about your water? Read through this guide to discover who handles the Stratford-upon-Avon water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Stratford-upon-Avon water hardness so that you can enjoy quality tap water in your home.

Stratford-upon-Avon Water Supplier

Stratford-upon-Avon water is supplied by one water company, Severn Trent. Here are the main Stratford-upon-Avon water supplier contact details:

Stratford-upon-Avon sewerage and wastewater is also handled by Severn Trent.

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Severn Trent water come from?

Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its source is.

Water Rates Stratford-upon-Avon

The form of water rates that apply to your home will depend on if your home has a water meter or not. The easiest way to find out if you have a water meter is to check your water bill. Homes that have metered Stratford-upon-Avon water rates will usually display a meter number. If you cannot see this, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with MC (Metered Customer), this would suggest that you have a water meter. If it starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter.

Alternately if you do not have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap, or outside in the garden. If you find a water meter, then your home will have metered rates. Having metered rates means that you should provide your meter readings to your water supplier so that they can accurately record your usage, and bill you accordingly

Homes that are not metered won't have metered rates, but they will have the rateable value of the home instead of this. The rateable value part of your Stratford-upon-Avon water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a usage value that is then used to formulate your bill.

If you would like more information on these subjects, take a read through these water rates and water meter guides to learn more about how your home is billed, and how you can start saving money on your water.

The average water rates Stratford-upon-Avon water residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Stratford-upon-Avon Water Hardness

Stratford-upon-Avon water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent's supply area, Stratford-upon-Avon picks up minerals, such as magnesium or calcium, on the way to your tap.

Stratford-upon-Avon's hard water rating means that the water in your home will lead to scaling in dishwashers, sinks and kettles and that your water will be less efficient at cleaning tasks. Here are a few things you can do to help mitigate the effect of hard water furring or scaling in your home:

1. Baths, sinks and toilets - Use an acidic sanitiser regularly. This will help to remove and limit the regrowth of limescale deposits
2. Kettles - Do not overfill your kettle with water. Make sure that you also clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat as many times as necessary to remove the scale.
3. Clothing - Powder-based detergents should be avoided due to them being less effective at resisting water hardness. Additionally, you should clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
4. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Stratford-upon-Avon?

Yes! The water in Stratford-upon-Avon is perfectly safe to drink. The UK Drinking Water Inspectorate has scored Stratford-upon-Avon water quality a 99.96% in overall mean zonal compliance, meaning that it is not necessary to filter or boil your water to make it drinkable, and it does not pose any form of health risk.

Occasionally your water may show slight deviations in its taste. Usually, this is nothing to worry about, such as in the examples below:

1. Seasonal changes in water characteristics can infuse Stratford-upon-Avon water with an earthy smell or taste. As your water can come from different sources and change its mineral qualities in the process, this can influence the taste of your water.
2. Plumbing such as a water pipe replacement or repair can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints.
3. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to manage bacterial presence and limit it to safe levels.

If you have concerns about your water's taste, smell or appearance or you feel that your water may not be safe to drink, you should not hesitate to contact Severn Trent, who will provide further assistance.

Stratford-upon-Avon Water Problems

Water problems in the Stratford-upon-Avon area could include anything from burst water mains or even to having no water in your home. This is why it is important that you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Stratford-upon-Avon property, you need to do one of the following:

1. You can contact Severn Trent on social media or by calling their customer support lines if you aren't at home.
2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Stratford-upon-Avon No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Stratford-upon-Avon.

1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
2. Check if your stop tap is open. If it is not, turning it to the open position should allow water flow to resume.
3. Ask your neighbours whether they have the same issue as you.

If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Severn Trent for assistance.