Avro Energy Contact Number, Email & Complaints
There are a number of different ways to contact Avro Energy. Depending on your query, find the Avro Energy contact number and email address that you need, as well as discover various other contact methods, with our complete Avro Energy contact guide below.
How do I contact Avro Energy?
You can find the main Avro Energy contact numbers listed in the table below, as well as information for complaint and emergency services.
| Department | Contact number | Opening hours |
|---|---|---|
| Customer services | 0330 058 2005 | Monday to Friday: 9am-4pm |
| Priority Services Register | 0330 058 2005 | Monday to Friday: 9am-4pm |
| Complaints | 0330 058 2005 | Monday to Friday: 9am-4pm |
| Gas emergency | 0800 111 999 | 24/7 |
| Power cut | 105 | 24/7 |
Avro Energy Contact Number
The Avro Energy call centre is currently running at a reduced capacity. The call centre should only be contacted for emergency purposes. To pay bills and view your account details, it's best to either use your online account or send an email to [email protected].
Do you need to speak with a customer service representative about your energy account? The Avro Energy contact number is 0330 058 2005. Lines are open Monday to Friday from 9 a.m. to 4 p.m.
You may need to contact the Avro Energy contact number for the following reasons:
- To pay a bill
- To submit a meter reading
- To tell Avro Energy that you're moving
- To change your payment date
- To close your account
Will you be waiting a long time for Avro Energy to answer the phone? See what Avro Energy customers think of its customer service and find its average call wait time in our Avro Energy reviews guide.
Avro Energy Email Address
As the energy supplier is only open Monday to Friday from 9 a.m. to 4 p.m., you might struggle to find the time to call. In this case, you can send an email to Avro Energy explaining your question or problem instead.
Avro Energy email address: [email protected]
Writing to the Avro Energy email address is also an option if your query is not urgent, or if you simply would prefer not to call. However, do not expect a reply outside of the operating hours mentioned above.
What is the Avro Energy telephone number for complaints?
Even the very best energy suppliers make mistakes every now and then. If you have encountered a problem with Avro Energy and would like to place an official complaint, you can contact the supplier via phone, email or post:
- Avro Energy phone number: 0330 058 2005 (Monday to Friday from 9 a.m. to 4 p.m.)
- Avro Energy email address: [email protected]
- Avro Energy postal address: Avro Energy Limited, Wheatfield House, Wheatfield Way, Hinckley, LE10 1YG
The supplier will try its best to resolve your problem the first time you reach out, ensuring you don’t have to send multiple complaints about the same issue. It aims to sort everything out within five working days, unless your issue is complicated, for which it will work hard to resolve it within eight weeks.
From Avro Energy’s complaints data, it’s consistently meeting these goals, as you can see from the table below.
| Timeframe | Number of complaints per 100,000 customers | % resolved by end of next working day | % resolved within 8 weeks |
|---|---|---|---|
| Q1 2020 | 241 | 86% | 98% |
| Q2 2020 | 142 | 93% | 98% |
| Q3 2020 | 147 | 92% | 98% |
| Q4 2020 | 166 | 88% | 99% |
If you do not hear from Avro Energy within eight weeks, or if the supplier has sent you a deadlock letter, you can escalate your complaint to the Energy Ombudsman. It will look into your complaint, how it has been handled and try to reach a satisfactory solution for both parties. You can find all the contact details you need in our dedicated Energy Ombudsman page.
What’s a deadlock letter?A deadlock letter is a final response sent by your energy supplier after you have made a complaint. It contains the supplier’s final offer on how to resolve your complaint. After receiving this, you can accept the proposed solution or escalate the complaint to the Energy Ombudsman.
Avro Energy Contact Number for Additional Services
For vulnerable customers (such as disabled and elderly persons), Avro Energy has a service called the Additional Service Register. This is used to identify customers who may require additional help, such as prior warning of a power cut. If you would like to be added to the register, give Avro Energy a call on its customer service phone number, which is 0330 058 2005.
How do I switch to Avro Energy?
To switch to an Avro Energy tariff, you should call the supplier on 0330 058 2005. You can also sign up to an Avro Energy tariff on the provider's website. You will need to provide the following details:
- Your name
- Your address
- Your meter type
- Your energy consumption
Not sure how much energy you use? Try using our consumption calculator to estimate your usage.
Once you sign up to an Avro tariff, you will have a 14-day cooling-off period during which you can change your mind and the switch will not go through. After this period, the transfer will happen within seven days. Your energy supply will not be interrupted at any point.
Other Ways to Contact Avro Energy
In addition to calling or sending an email to Avro Energy, there are some other ways through which you can contact the energy supplier.
Avro Energy Live Chat
If you don't prefer to call, you can speak to a customer service representative via the Avro Energy live chat. The live chat service is available Monday to Friday from 9 a.m. to 4 p.m.
To access the Avro Energy live chat, simply go to the Avro Energy homepage and click on where it says "Help & Support" in the top right corner. Then, scroll down to the bottom and click on the box on the right side that says "Live Chat".
Send a letter to Avro Energy
If phone or email isn’t for you, you can also contact Avro Energy via post. If you choose to send a letter, you should expect Avro Energy to take a bit longer to get back to you than with its other contact methods. Therefore, this probably isn’t the best option if your problem or question is urgent. Don’t forget to include your preferred contact details in your letter so that Avro Energy can respond to you.
You should address the letter to the following address: Avro Energy Limited, Wheatfield House, Wheatfield Way, Hinckley, LE10 1YG.
Contact Avro Energy via Social Media
Another Avro Energy contact method is via social media. The supplier has active accounts on both Facebook and Twitter through which you can send a private message.
As with replies over email, Avro Energy will not respond to your message outside of its opening times (Monday to Friday from 9 a.m. to 4 p.m.).
Do you really need to contact Avro Energy?
Depending on your issue or question, you may find that you don’t need to use one of the Avro Energy contact methods at all. Avro Energy has an entire section on its website dedicated to answering common queries from its customers. This Help & Advice section contains detailed information about all aspects of your tariff and account, including meter readings, payments, moving house and switching to Avro Energy.
Type your question into the search bar and see if you find what you’re looking for. If you don’t receive a satisfactory answer, you can then turn to one of the Avro Energy contact methods previously discussed (phone, email, social media and post).
Emergency Contact Numbers
If you suspect a gas leak in your home, Avro Energy should not be your first point of contact. A gas leak is a very serious situation. If you smell gas in your home, follow these instructions closely:
- Turn off your gas supply.
- Do not smoke or use electrical devices within your home — this includes your mobile phone!
- Get out of the building.
- Call the National Gas Service Emergency Line on 0800 111 999 and follow its further instructions.
If your gas stops working, you can report it to Avro Energy during its operating hours. Outside of these hours, you can report it to your gas distributor. Don’t know who distributes your gas or electricity? Find your energy distributor here.
If your electricity has cut out, you can call 150 to report a power cut.