Avro Energy Contact: Phone, Email & More
There comes a time when everyone needs to contact their energy supplier. Good news for Avro Energy customers, it provides great customer service and offers a number of different ways to get in touch. Read on to find all available Avro Energy contact methods for every situation you can think of.
How do I contact Avro Energy?
Whether you have some questions about your most recent Avro Energy bill, need some help with your online account, or are not an Avro Energy customer and simply have a few queries before switching, contacting Avro Energy is easy and straightforward. There are a number of ways to reach out, simply choose your preferred method from the Avro Energy contact details listed below.
1. Phone - Avro Energy contact number
Sometimes the best way to solve problems is to talk to someone directly - this applies to problems with your energy tariff too! While you can’t talk to Avro Energy’s customer service agents face-to-face, you can give them a call on the following phone number.
Avro Energy contact number
Please check with your provider if you don't know how much a call will cost.
0330 058 2005
*Monday: 9am-5:30pm; Tuesday-Friday: 9am-4:30pm
If your question or issue is particularly complicated, we advise that calling is probably the best method.
Will you be waiting a long time for Avro Energy to answer the phone? See what Avro Energy customers thing of its customer service and find its average call wait time in our Avro Energy reviews guide.
Avro Energy’s phone operating times aren’t exactly ideal. Only open on a Monday from 9am to 5:30pm, Tuesday to Friday from 9am to 4:30pm, and closed on the weekend, you might struggle to find the time to call if you’re working or have engagements during the day. In this case, you can send an email to Avro Energy explaining your question or problem instead.
Avro Energy email address: firstname.lastname@example.org
Email is also an option if your query is not urgent or you simply would prefer not to call. However, do not expect a reply outside of the operating hours mentioned above.
3. Send a letter
If phone or email isn’t for you, you can also contact Avro Energy via post. Naturally, if you choose to send a letter you should expect Avro Energy to take a bit longer to get back to you than with its other contact methods, so this probably isn’t the best option if your problem or question is urgent. Don’t forget to include your preferred contact details in your letter so Avro Energy can respond to you.
Send a letter to
Avro Energy Limited
4. Social media
Another Avro Energy contact method is social media. The supplier has active accounts on both Facebook and Twitter, through which you can send it a private message. To access the accounts, click the relevant button below.
As with replies over email, Avro Energy will not respond to your message outside of its opening times (Mon: 9am-5:30pm; Tues-Fri: 9am-4:30pm). To test how responsive the supplier is on social media, we sent it a private message on Facebook. We received a reply from a customer service agent within the same day, around four hours after we sent the message. This response time is pretty good, especially for a small supplier with limited customer service staff.
In order to send a message to Avro Energy on either social media platform, you must be logged into your own Facebook or Twitter account. If you do not have an account, you can easily set one up, but you mind find it more practical to use one of the other Avro Energy contact methods offered: email, phone or post.
Avro Energy contact: complaints
Even the very best energy suppliers make mistakes every now and then. If you have encountered a problem with Avro Energy and would like to place an official complaint, you can contact the supplier via phone, email or post:
- Avro Energy phone number: 0330 058 2005 (Mon: 9am-5:30pm; Tues-Fri: 9am-4:30pm)
- Avro Energy email address: email@example.com
- Avro Energy postal address: Avro Energy Limited, Wheatfield House, Wheatfield Way, Hinckley, LE10 1YG
The supplier will try its best to resolve your problem the first time you reach out, ensuring you don’t have to send multiple complaints about the same issue. It aims to sort everything out within five working days, unless your issue is complicated, for which it will work hard to resolve it within eight weeks.
From Avro Energy’s complaints data, it’s consistently meeting these goals, as you can see from the table below.
Number of complaints received
% resolved by end of next working day
% resolved within 8 weeks
|July to September 2018||
|October to December 2018||
|January to March 2019||
If you do not hear from Avro Energy within eight weeks, or it has sent you a deadlock letter, you can escalate your complaint to the Energy Ombudsman. It will look into your complaint, how it has been handled and try to reach a satisfactory solution for both parties. You can find all the contact details you need in our dedicated Energy Ombudsman page.
What’s a deadlock letter?A deadlock letter is a final response sent by your energy supplier after you have made a complaint. It contains the supplier’s final offer on how to resolve your complaint. After receiving this, you can accept the proposed solution or escalate the complaint to the Energy Ombudsman.
Avro Energy contact details for additional services
For vulnerable customers (e.g. disabled, eldery persons), Avro Energy has a service called the Additional Service Register. This is used to identify customers who may require additional help, such as prior warning of a power cut. If you would like to be added to the register, give Avro Energy a call on its customer service phone number - 0330 058 2005.
Do you really need to contact Avro Energy?
Depending on your issue or question, you may find that you don’t need to use one of the Avro Energy contact methods at all. Avro Energy has an entire section on its website dedicated to answering common queries from its customers. This Help & Advice section contains detailed information about all aspects of your tariff and account, including meter readings, payments, moving house and switching to Avro Energy.
When you have a question, this service is probably the best place to start. Type your question into the search bar and see if you find what you’re looking for. If you don’t receive a satisfactory answer, you can then turn to one of the Avro Energy contact methods previously discussed (phone, email, social media and post).
You might even find the answer to your query in your online account. Find out how to access you account in our Avro Energy login guide.
Who should you contact in an emergency?
If you suspect a gas leak in your home, Avro Energy should not be your first point of contact. A gas leak is a very serious situation. If you smell gas in your home, follow these instructions closely:
- Turn off your gas supply.
- Do not smoke or use electrical devices within your home - this includes your mobile phone!
- Get out of the building.
- Call the National Gas Service Emergency Line on 0800 111 999 and follow its further instructions.
If your gas stops working, you can report it to Avro Energy during its operating hours. Outside of these hours, you can report it to your gas distributor. Don’t know who distributes your gas or electricity? Find your energy distributor here. If your electricity has cut out, you can call 150 to report a power cut.
Can Selectra answer your Avro Energy question? Check out our complete Avro Energy profile page to find out. If you have a question about the supplier’s tariffs, the answer could lie in our Avro Energy tariff page too.