Ceased trading · March 2020

Better Energy archive

Better Energy ceased trading on 20 March 2020. Its customers were transferred to PFP Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

Visit PFP Energy

Founded 2010 Fewer than 100,000 customers at closure

Ceased trading · 20 March 2020

Better Energy no longer supplies UK households

Better Energy's licence was revoked by Ofgem after it failed to join the Data Communications Company (DCC) by the regulator's deadline. The DCC is the smart-meter communications infrastructure for the UK energy sector. Customers were transferred to PFP Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2010

Years on the UK market

Customers

Fewer than 100,000 customers at closure

Households served

About

Who is Better Energy?

Registered as Better Energy, Better Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

Better Energy was founded in 2010. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Better Energy — key dates

A short timeline of the Better Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2010
Better Energy launches as a UK gas-only supplier.
2017
Ofgem sets a November 2017 deadline for suppliers to join the Data Communications Company (DCC); Better Energy fails to comply.
2019
In December 2019, many Better Energy customers are transferred to a new supplier ahead of the official licence revocation.
2020
Ofgem revokes Better Energy's licence on 20 March 2020. All remaining customers are transferred to PFP Energy.

Save up to £300 per year

Independent comparison

Looking for a new supplier?

UK households can save up to £300 per year by switching to a supplier whose tariffs fit their actual gas + electricity usage. Compare against the trading suppliers regulated by Ofgem in under two minutes.

Compare UK suppliers

Common questions

Better Energy — frequently asked questions

Existing customers were transferred to PFP Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Better Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (PFP Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Better Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Better Energy statement before paying.

You can complain about the conduct of Better Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.