Ceased trading · September 2021

PFP Energy archive

PFP Energy ceased trading on 11 September 2021. Its customers were transferred to British Gas under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2015 About 82,000 customers at closure Preston

Ceased trading · 11 September 2021

PFP Energy no longer supplies UK households

Energy-crisis failure — wholesale gas prices surged in autumn 2021, and PFP Energy could not sustain operations under the Ofgem price cap. Customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2015

Years on the UK market

Customers

About 82,000 customers at closure

Households served

About

Who is PFP Energy?

Registered as PFP Energy Limited (originally Places For People Energy), PFP Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Preston, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

PFP Energy was founded in 2015. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

PFP Energy — key dates

A short timeline of the PFP Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2015
PFP Energy launches in Preston as a private supplier (originally branded "Places For People Energy" before rebranding to PFP).
2017
PFP Energy ranks 3rd of 31 suppliers in Which?'s annual customer-satisfaction survey, with a 76% positive rating.
2019
PFP Energy acquires Better Energy's customers in late 2019.
2021
PFP Energy ceases trading on 11 September 2021; all 82,000 customers are transferred to British Gas under Ofgem's SoLR scheme.

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Common questions

PFP Energy — frequently asked questions

Energy-crisis failure — wholesale gas prices surged in autumn 2021, and PFP Energy could not sustain operations under the Ofgem price cap.

Existing customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final PFP Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to PFP Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final PFP Energy statement before paying.

You can complain about the conduct of PFP Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.