Preston based energy supplier PFP Energy focuses on keeping its bills and tariffs simple for its customers. Offering a fixed-rate, variable-rate and prepayment tariff, as well a variety of business energy tariffs, it’s suitable for a wide range of customers.
|Electricity: Coal, natural gas, nuclear, renewable, other||Good customer service|
|Fuel mix score: ★||Good range of tariffs to choose from|
|Domestic market: Scotland, England and Wales||No smart meters|
|Customers: Small energy supplier (less than 100,000 customers)||No warm home discount|
|Selectra score: ★★||Very little use of renewable enegry|
Who is PFP Energy?
PFP Energy Ltd is a gas and electricity supplier based in Preston. It started trading in 2015 and brands itself as keeping its tariffs cheap, its billing simple, and putting its customers first.
The supplier used to be a non-for profit organisation, working in conjunction with Places for People and reinvested all of its profits in social projects. However, it is now a private energy company. PFP Energy aquired all of Better Energy's customers in late 2019.
What does PFP stand for?
The phrase PFP stands for Places For People. Before launching as a private company in 2015, PFP Energy was known as Places for People Energy. The new branding saw the name shortened to just the initials.
Reviews - Is PFP Energy any good?
PFP Energy reviews are generally positive. Its number of customers is rocketing, with customers seemingly happy with the service they receive.
In the 2017 Which? survey, it had a 76% positive rating and came 3rd out of 31 energy companies rated by the website, beating companies which are much bigger and have been in operation for much longer so they must be doing something right!
It gained a five-star rating for ease of switching and managed to process 100% of switches within the limit of 21 days. Customer reviews claim the process is pain-free and that they received their welcome pack promptly.
On Trustpilot, it has a decent score of 3.7/5, with 75% of reviews rating it ‘excellent’ or ‘good’. Here customers praise the friendliness and efficiency of the supplier’s customer service.
Customer service by telephone at PFP Energy has been rated slow on most of the leading review websites. Customers took an average of 3.01 minutes (Citizens AdvicE) to get through on the customer service telephone number. PFP Energy customer reviews also mention waiting times of a few days to receive replies to emails.
The only recurring problems customers focus on are reports of being "stalked" by the company after leaving, claiming that they had paid their final bill but kept receiving emails and letters saying that they owed money.
Overall, it seems that PFP Energy is doing a good job of keeping customers happy. Customer service seems excellent, although the waiting times to get through to someone could be a little faster. Discover more about the supplier’s customer service and read customer reviews in our dedicated PFP Energy reviews page (coming soon).
Login and account management
One of PFP Energy’s promises is to keep account management and billing simple. One of the ways they have of doing this is having an online account from which customers can manage their energy more easily.
The My PFP Energy account allows customers to submit meter readings online, keep an eye on their energy usage, make payments, view their bills and set up direct debit payments if they wish.
For handy log in tips and instructions on how to register for an account, check out Selectra’s PFP Energy login guide (coming soon).
There is currently no PFP Energy app available. Customers wishing to manage their account online need to use the My PFP Energy account service which is accessible from the supplier’s website.
To make sure that customers have more accurate bills, PFP Energy encourages customers to submit meter readings once or twice a month.
The easiest way to submit PFP Energy meter readings is through your online account. Log in to your account and click the ‘Meter Readings’ option. This will take you to a new page where you can enter your meter readings and submit them to the PFP team.
If you have more than one property with PFP Energy, you need to select the right property before you can enter your meter readings.
Tariffs and prices
As part of its promise to keep energy simple, PFP Energy only offers two tariffs: The “Together” fixed-rate tariff and the “Simple Fair Energy” variable-rate tariff.
The fixed-rate tariff comes in two options: fixed for one year or fixed for two years. Like all variable-rate tariffs, the Simple Fair Energy tariff has no end date and prices can change based on the wholesale cost of energy.
Discounts are offered to customers who opt for dual fuel tariffs. There is also an online discount of 20% available on all tariffs.
PFP Energy also has one prepayment tariff. Again, this can be taken out as a dual fuel, gas-only or electricity-only tariff, and there is an Economy 7 version available. It's easy to top-up by visiting your nearest PayPoint, Post Office or Payzone store.
PFP’s fixed-rate tariff imposes early exit fees. These kick in if you choose to leave the tariff before the end of the contract. For example, if you sign up for the 12-month fixed-rate version but choose to leave after 9 months, you will have to pay an early exit fee.
Exit fees for PFP Energy are £30 per fuel. So if you are on a dual fuel tariff, you will be charged £60 for leaving before the end of the contract.
The exact cost of a PFP Energy tariff will vary depending on area and how much energy you use. To give a rough idea of pricing, we have outlined the annual cost of the supplier’s variable tariff for a household in London using a medium amount of energy.
|Simple Fair tariff
(monthly direct debit
|Unit rate (per kWh)||17.4615 p||3.6015|
|Standing charge (per day)||22.47p||26.1555|
PFP Energy also has a range of business tariffs suitable for companies of all sizes, from micro businesses up to large multinationals. It offers OJEU compliant tariffs for bigger companies and independent outsourced bill validation. PFP Energy can also help you if your property is void or vacant by providing unique management solutions.
The company provides "energy clinics" at local events to help businesses assess if they are paying too much for their business energy needs and how they can pay less. According to Ofgem, up to 10% of microbusinesses are on "deemed tariffs," which are basically the business version of a standard variable tariff. In some cases, they can be up to 80% more expensive than a negotiated contract.
PFP Energy wants to help its customers avoid these and make sure they contact companies when their 12-month contract ends to put them onto a new deal.
What do you need to open a PFP Energy business account?
To open a business account with PFP Energy you will need one of the following documents:
- Confirmation from the landlord or brewery (Tenancy Agreement)
- Confirmation from the solicitor handling the move
- Copy of the mortgage completion letter (if property bought)
- Photo I.D (copy)
- Moving in date
- Contact name
- Contact number
- Opening meter reading(s)
Fuel mix refers to where a company gets its energy from, such as natural gas or renewable sources. Most providers are working hard to source more of their electricity from green energy. Unfortunately, PFP Energy Ltd is not excelling in this area.
From March to April 2019, it only got 2.6% of its electricity from sustainable sources, which is well below the national average of 29%. The main source of PFP’s energy is natural gas.
PFP Energy is a bit behind the trend and is not yet installing smart meters. It says it plans to start rolling them out to customers in 2020, but as of yet (April 2020) has not started the process.
Customers interested in getting a smart meter can register their interest by filling out the PFP Energy smart meter form. When the supplier starts to install smart meters, people who have registered their interest will be contacted first.
If you already have a smart meter installed by another supplier, there is no guarantee PFP Energy can support it. If you have a first-generation meter (SMETS 1), PFP will not be able to read the meter and it will, therefore, lose its smart meter abilities when you switch, meaning you will need to submit manual meter readings. If you have a second-generation smart meter (SMETS 2), PFP Energy should be able to support it.
There are a number of ways to contact PFP Energy. In the table below we have listed some of the main contact details available. For more detailed information on how to contact the supplier, including how to place a complaint, head to our PFP Energy contact guide (coming soon).
|PFP Energy contact number||01772 395777 (Monday to Friday: 8:30am-8pm)|
|PFP Energy email firstname.lastname@example.org|
|Postal address||PFP Energy, Edward VII Quay, Navigation Way, Preston, PR2 2YF|
|Live chat||Live chat available on website|
|Contact form||PFP Energy contact form|
Jobs with PFP Energy
PFP Energy has seen great growth since it first launched and now employs a team of around 100 staff. All current PFP Energy jobs are advertised on the supplier’s website. The vacancies are quite varied, including opportunities such as Business Analyst and Project Manager, as well as Customer Service agents. Keep an eye on the ‘About Us’ section on the provider’s website for a job that might suit you.