Coop Energy Contact Number, Email & More - 2019

A phone, computer and smart phone next to the Coop Energy logo

Not able to navigate the maze of Coop Energy contact pages? Not sure which of their telephone numbers to use? Want to make an official complaint about the energy supplier? Don't worry, we're breaking down all of Coop Energy's contact info by method, inquiry type and more.


Coop Energy contact

Getting in touch with Coop Energy (also known as Cooperative Energy) can be a challenge. Like some of the bigger energy suppliers in the UK, Coop has a huge number of telephone numbers and emails that correspond to different types of customer inquiries.

The good news is that we’ve broken down exactly which number or email to use depending on your circumstances, so read on to find out exactly what you need to do to successfully contact Coop Energy.


Not a Coop Energy customer?

If you’re not currently a Coop customer, perhaps you’d like to get in touch with the energy supplier and find out more about their tariff offerings and prices.

Your best bet will be to call their dedicated sales line listed below. That way you can get the information you want directly instead of spending time navigating an automated phone system or being put on hold.

blue telephone

Coop Energy sales
Please check with your provider if you don't know how much a call will cost.
08000 937 511
*8am-8pm Monday-Friday; 9am-4pm Saturdays and bank holidays

Looking to switch?

If you are considering making the switch to Coop, make sure to get all the facts before you commit to a long fixed price tariff and get buyers remorse.

Because most energy suppliers have a baffling number of tariff options and prices are always changing due to shifting market costs, it can be difficult and time consuming to find the optimal tariff for your home. Luckily, our energy experts are ready to help you find the best option in just minutes!

Flame and light bulb

Don’t get lost in an energy maze!

Our experts can guide you to the best tariff for your home in no time.

Social media

A man holding a large coin with a social media 'like' symbol

Another way to stay in touch with the energy supplier is through their social media accounts. Coop Energy is fairly active on social media, and have accounts on all major social network sites. You can visit the gas and electricity suppliers’ profiles by clicking the icons below.

If you have a specific inquiry you need resolved, your best bet is to send Coop Energy a direct message on Twitter, as they have a dedicated customer service representative monitoring the account. You can also publicly tweet at the company, but they’ll request that you contact them via a private message.

On Facebook, Twitter and LinkedIn the company generally focuses on promotional materials. Their Youtube account is much less active, nearly all of their videos were posted more than five years ago.

Twitter Icon
Facebook Icon
Youtube Icon
Instagram Icon

For current Coop customers

If you are a Coop customer, Coop has many different channels of communication for you to get in contact. Although they are known for having fairly good customer service, it can be confusing and time-consuming to get the right telephone number or email to quickly address your inquiry.

Luckily, we at Selectra have broken down all of Coop’s contact emails and phone numbers so you can quickly get in touch with the right team at Coop to solve any problems you might have.

Customer service

The majority of everyday issues when dealing with Coop are best tackled by contacting their general customer service channel. They handle issues ranging from questions about your bills to issues accessing your accounts online.

Coop Energy contact number

If you would like to resolve your issues by speaking to a person, you can call Coop Energy’s customer service team via the number below. You can call the company 8:00am-8:00pm Monday through Friday and 9:00am-4pm on Saturday and on bank holidays.

blue telephone

Coop Energy customer service
Please check with your provider if you don't know how much a call will cost.
08009 540 693
*8am-8pm Monday-Friday; 9am-4pm Saturdays and bank holidays

Coop generally receives fairly positive feedback from their customers, so there’s a very good chance you’ll be able to resolve any issues with minimal fuss over the phone.

Contact form

Not a fan of hold music or speaking to strangers on the phone? If you prefer, you can also write to Coop to resolve your inquiry. Somewhat annoyingly, Coop doesn’t have a publicly listed email address, but you can write them via the online form below and they’ll respond to you via email.

You can write to them any time you wish, but don’t expect them to respond or resolve your issue outside of their business hours.

Coop Energy email contact form

Live chat

Unlike many other energy companies, Coop Energy does not have a live chat service available on their website. This is disappointing, as a quick chat with a representative (or even a bot) is often the simplest way to get a quick answer to your question.

By post or in person

Tired of typing away on a computer or phone? If you prefer you can write Coop by post via their address below. The Coop Energy website also invites their customers to pop in for a face to face visit if you have the time and the desire to do so.

Send a letter to...

Co-Operative Energy
Warwick Technology Park
Warwick
CV34 6DA

Contacting Coop with an emergency

Coop also has resources dedicated specifically to energy emergencies so you can resolve any dire situations as quickly as possible.

Before contacting Coop’s customer service team, you may want to try logging in to your Coop account and resolving any issues yourself. Some of the most common inquiries, like submitting a meter reading or managing your bills, are easily done through your account online.

In the event of a gas leak

If there is a gas leak in your home, you do not need to contact Coop Energy. Instead you should contact the National Gas Emergency hotline at 0800 111 999 as soon as you can.

A gas leak is a potentially deadly situation and you should resolve it as quickly as you can. In the meantime, be careful to avoid smoking or lighting other flames or sparks in your home. You should also avoid using your mobile indoors as small sparks could ignite the flammable gas in the air!

Gas outage

If you are surprised to find your gas supply has been cut you should contact Coop Energy directly to reconnect your gas supply as quickly as possible. You can call them via the number below during business hours. If your gas cut occurs outside of business hours, you can call the National Gas Emergency line 24/7 at 0800 111 999 for advice.

blue telephone

Report a gas cut with Coop Energy
Please check with your provider if you don't know how much a call will cost.
08009 540 693
*8am-8pm Monday-Friday; 9am-4pm Saturdays and bank holidays

Electricity outage

For an electricity outage, in lieu of contacting Cooperative Energy you should dial 105 on your mobile. They’ll connect you to your local electric network operator for free, allowing you to report the outage.

FAQs

In order to more quickly resolve any issues with Coop Energy, you may want to check out their frequently asked questions page. They have loads of information and links that correspond to their customers' most common questions and potential problems.

Meter readings

Are you trying to get in touch with them to submit meter readings? There are two main ways of doing so which we’ve outlined below.

The first is to log in to your Coop Energy account and submit your meter reading online.

You can also submit a meter reading over the phone via the number below during Cooperative Energy’s business hours.

blue telephone

Coop Energy - submit a meter reading
Please check with your provider if you don't know how much a call will cost.
08000 937 547
*8am-8pm Monday-Friday; 9am-4pm Saturdays and bank holidays

In order to submit a meter reading you’ll need a couple of pieces of information, so be sure to have them to hand:

  • Your Coop Energy account number.
  • Your gas and/or electricity meter reading.

Not sure how to take a reading? Don’t worry, our meter reading guide breaks down the whole process.

Making a complaint

If you specifically want to make a complaint with Coop Energy, there are separate channels to do just that, listed below. Coop also provides their official complaint handling process to the public.

Complaints phone number

If you want to register your complaint over the phone and speak to a real person you can call Coop Energy’s customer service line. They’re available 8:00am-8:00pm from Monday to Friday and on 9:00am-4pm on Saturdays and bank holidays.

blue telephone

Coop Energy - submit a complaint
Please check with your provider if you don't know how much a call will cost.
08009 540 693
*8am-8pm Monday-Friday; 9am-4pm Saturdays and bank holidays

Complaints form

If you don’t want to speak on the phone or you need to register your complaints outside of office hours, you can also submit your complaint online. By clicking the link below you’ll be directed to an online form. Apart from the details of your complaint, you’ll need a few account details to have to hand:

  1. Your full name.
  2. Your Coop Energy account number.
  3. The nature of the complaint.
  4. Whether you’ve already made the same complaint.
  5. A contact number for your household.
  6. Your email address.
  7. Your home’s postcode.
  8. Your preferred contact method.
Submit a complaint with Coop Energy