Coop Energy provides 100% renewable energy through its partnership with Octopus. Read on to learn more about the supplier and its services so that you can decide if Cooperative Energy is the best supplier for you and your home.
|Domestic market: Great Britain||100% renewable electricity|
|Number of customers: 300,000||High-quality customer service|
|Electricity sources: Renewables||No exit fees|
|Fuel mix score:★★★★★||No prepayment meter tariffs|
|Selectra score:★★★||Inaccurate billing|
Who is Coop Energy?
Coop Energy, also known as Cooperative Energy, was founded in 2010 as part of the Midcounties Collective.
Although fairly new as an energy company, the roots of Cooperative Energy go back more than 170 years! The following are some of the more significant dates in the history of the company.
- 1844: First English Co-op shop opens.
- Early 1900s: Coop movement spreads across the UK.
- 2000: Oxford, Swindon and Gloucester Co-op and West Midlands Co-op form.
- 2005: The two co-ops merge into the Midcounties Cooperative.
- 2010: Midcounties begins supplying energy nationwide through Co-op Energy.
- 2016: Coop Energy absorbs GB Energy after the supplier stops trading.
- 2018: Coop Energy buys Flow Energy.
- 2019: Cooperative Energy is bought by Octopus Energy, but it continues to trade under the Coop Energy brand name.
Has Coop Energy changed to Octopus?
Cooperative Energy partnered with Octopus Energy in 2019 to supply energy to its customers through what’s called a white-label agreement. In this type of partnership, the latter supplies the actual energy under the Coop Energy brand name.
Since Octopus Energy tariffs are generally cheaper, Cooperative Energy customers are basically paying a higher price for the same energy supply.
Coop Energy reviews: what do customers say?
The most recent Coop Energy reviews are overall quite positive. On review site Trustpilot, Cooperative Energy has an average rating of 4.2 out of five stars. Of the more than 2,500 Coop Energy reviews, 66% of customers rated the supplier as either great or excellent.
While most customer reviews reported having a good experience, the Coop Energy reviews could also be considered somewhat mixed, however, with 20% of customers having left a bad review. We did some digging to see what customers really have to say about the energy supplier.
We found that once Cooperative Energy began its partnership with the new supplier, the customer reviews tend to speak highly of the energy company. Customers generally praise Cooperative Energy for its high-quality customer service and competitive rates.
“Excellent Customer Service, customers are continuously kept up to date, straight forward communication and this at good rates and 100% renewable energy! Brilliant overall package :-)”
Negative customer reviews were more common before the Octopus takeover. When it came to managing customer accounts and billing, Cooperative Energy didn’t fare particularly well.
“Took months to contact me then sent me a massive bill as their first message, having put me on some ridiculous rate but not giving me any form of contact.”
Now that customer accounts are managed by Octopus, customers can expect better service when it comes to billing. Check out our Octopus Energy reviews guide for a complete analysis of the new supplier.
Is Coop Energy any good & how does it compare?
So how do Coop Energy reviews compare to those from other energy suppliers? According to the latest research from Citizens Advice, Cooperative Energy comes in at tenth place out of 40 companies.
The organisation regularly reviews and compares UK energy suppliers across the following six categories:
- Number of complaints per 10,000 customers
- Average call centre wait time
- Switches completed within 21 days
- Customers who had an accurate bill in the past year
- Bills and statements sent on time
- Customer guarantees
The table below breaks down the UK’s top energy suppliers in terms of customer service.
Coop Energy smart meters
If you have a Coop Energy smart meter, it will continue to work with Octopus’ system. The supplier began its smart meter rollout with the second generation of smart meters (SMETS2), which are interoperable with all energy suppliers.
Cooperative Energy customers who have a smart meter that was installed by a different supplier may find that their smart meter loses its smart functionality with the new supplier. The meter will still continue to work, but your meter readings will not be sent to the supplier. These customers will need to provide monthly meter readings, for which Cooperative Energy will send you regular reminders.
If you don’t already have a Coop Energy smart meter, we recommend contacting the supplier to book an installation. With a smart meter, you will no longer need to worry about submitting monthly meter readings, as the smart meter will do this automatically. This also ensures accurate billing.
What tariffs does the supplier offer?
Cooperative Energy offers three different energy tariffs, two of which are fixed-rate tariffs (meaning the rates are guaranteed for the duration of the contract), as well as one variable-rate tariff (in which the rates fluctuate with the wholesale price of energy). The payment method for all three tariffs is monthly direct debit. The supplier does not offer plans for prepayment meter customers.
Since the new partnership was formed, Cooperative Energy no longer charges exit fees to customers who decide to terminate their contract early. This means that customers will not be charged a fee for cancelling, and are free to switch a different plan at any time.
For the latest information on tariffs and price, check out our Coop Energy tariffs guide.
Does it provide business energy tariffs?
Cooperative Energy does not offer energy tariffs to businesses. GB Energy Supply had previously offered business tariffs, but after being absorbed by Cooperative Energy in 2016, GB stopped accepting new business customers.
If you’re specifically looking for business energy solutions, we recommend giving us a call here at Selectra to get a personalised business energy comparison.
Cooperative Energy login: How do I access my account?
Through your Coop Energy online account, you’ll be able to manage your energy account entirely online.
To access the login page, simply go to the Cooperative Energy website and click on where it says Account in the top right corner. You will need to provide your email address and password.
If you have not set up a new account since the partnership began with Octopus, click on where it says Set up my online account at the bottom of the page. You’ll need to enter your email address. The supplier will then send you an email with a link to create a password and finish setting up your account.
Head to our Coop Energy login guide for more details.
How do I contact Coop Energy?
There are quite a few ways to contact Cooperative Energy.
In the table below, we have listed the main Cooperative Energy contact details. For further contact information, such as who to call in an emergency and how to issue a complaint, head to our complete Coop Energy contact guide.
|Coop Energy contact number||0808 164 1088|
|Coop email email@example.com|
|Coop Energy address||Tachbrook Park, Energy House, Athena Dr, Royal Leamington Spa CV34 6RQ|
|Gas emergency||0800 111 999|
|Energy Ombudsman||0330 440 1624|
Does the supplier offer the Warm Home Discount?
If you’re a Cooperative Energy customer, you may be able to take advantage of the Warm Home Discount. This is a government scheme designed to help households at risk of fuel poverty during the fuel-intensive winter months. It takes the form of a one-off credit of £140 on your energy bills from October to March.
If you’re not eligible for the Warm Home Discount, there’s lots of other help available. Check out our guide to government grants and schemes to see what help you can get with your energy bills.
What makes up its fuel mix?
In the UK, all energy suppliers are obligated to provide their fuel mix. This is so that consumers who wish to support renewable energy can choose their provider accordingly. If that’s you, you’ll be thrilled to know that Cooperative Energy’s electricity comes from 100% renewable sources.