Ceased trading · April 2021

Nabuh Energy archive

Nabuh Energy ceased trading on 27 April 2021. Its customers were transferred to British Gas under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2018 About 36,000 customers at closure Sheffield

Ceased trading · 27 April 2021

Nabuh Energy no longer supplies UK households

Acquisition — Nabuh Energy was acquired by British Gas in April 2021. All 36,000 customers were transferred to the new supplier. Customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2018

Years on the UK market

Customers

About 36,000 customers at closure

Households served

About

Who is Nabuh Energy?

Registered as Nabuh Energy Limited, Nabuh Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Sheffield, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Nabuh Energy was founded in 2018. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Nabuh Energy is part of the Juhl Bach Holding (Danish family holding company) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Nabuh?

CEO: Klaus Bach
Ownership: Privately owned
Listed: No
Parent: Juhl Bach Holding (Danish family holding company)

Timeline

Nabuh Energy — key dates

A short timeline of the Nabuh Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2018
Nabuh Energy is founded in Sheffield with £2 million backing from Juhl Bach Holding, focusing on prepayment tariffs.
2020
Nabuh Energy is ranked 39th of 40 suppliers by Citizens Advice (score 1.9/5).
2021
Nabuh Energy is acquired by British Gas in April 2021; all ~36,000 customers are transferred.

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Common questions

Nabuh Energy — frequently asked questions

Acquisition — Nabuh Energy was acquired by British Gas in April 2021. All 36,000 customers were transferred to the new supplier.

Existing customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Nabuh Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Nabuh Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Nabuh Energy statement before paying.

You can complain about the conduct of Nabuh Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.