Three Business: Everything You Need to Know

If you run your own business, chances are you either make a lot of phone calls or use the internet on a daily basis. That means you’ll need a reliable internet connection. Find out if Three Business can offer you a plan for your business broadband in this guide to Three Business.

Three Business

Three Business offers SMEs a wide range of products and services to get your business online. Unlike other Broadband Providers, Three Business doesn’t have fixed fibre connections. Instead the provider relies on its extensive network coverage to offer 5G Business Broadband instead.

Three Business Plans

Three Business plans are really simple and easy to understand. You simply choose the length of the contract you want and how many SIMs you’d like. You can choose to go for just Three Broadband, Three Mobile, or bundle them together.

It’s important to know that unlike Broadband from Three, you cannot sign-up online. You will need to Contact Three Business directly or request a callback.

Three Business Broadband

Three Business broadband has just two options to choose from, there’s no need to pick your speed as you’ll always get the fastest connection possible based on the Three coverage in your area. The pricing is based on the length of the contract you opt for and of course, it’s cheaper if you decide to choose a 24-month contract over a 12-month contract.

In the table below, you can see what’s on offer from Three Business Broadband at the time of writing.

Three Business Mobile

Three Business mobile is available to customers that need a business mobile contract. You can choose to bundle your deal with a device or just opt for a Three Business SIM only. There are lots of different devices available from the simple Alcatel 1 to the latest iPhone 12 Pro Max.

In most cases, you’ll need to make a payment up-front for your device as well as a monthly payment for the duration of your contract to cover the cost of the device. Once this has been paid-off, the smartphone is yours to keep.

Three Business SIM Only

If you’re happy with your smartphone and don’t need a new one, Three Business SIM only could be the best choice for you. You just get a new SIM card to put in your existing device and you’re ready to go. There are lots of options to choose from when looking for a Three Business SIM only deal and it will depend on what you need most, some Three Business plans offer more data whilst others offer more texts or calls.

What we do like about Three Business SIM only deals is the fact you get a big discount when you buy multiple SIMs. In the table below you can see the latest Three Business Broadband SIM only deal and the savings you could make.

Contact Three Business

Whether you’re an existing customer that needs help or support from the Three Business customer service team, or a new customer looking to speak to the sales department to join, there are several options available to contact Three Business such as:

• Three Business contact number
• Three Business live chat
• Three Business email address

Three Business Contact Number

The most common method to contact Three Business is by phone, the advisors on the other end of the line are trained to help you with whatever query or problem you have. In the table below, you can find the best Three Business contact number for your needs.

Looking For The Three Contact Number for Residential Broadband? Residential customers can read our Three Contact Guide to find all the methods to get in touch with the provider.

Three Business Live Chat

If you don’t want to call and wait on hold to speak to somebody, the Three Business live chat is the best option for you. The live chat agents are able to handle most of what their colleagues on the phone can do and it can often be easier to use Three Business live chat whilst multitasking.

To use the Three Business live chat, follow these steps:

1. Go to the Three Business website
2. Click “Help” in the main menu
3. Under “Get in Touch”, choose “Contact us”
4. Choose the Three Business live chat option you need

The Three Business live chat is available for both sales and support, however the operating hours are different.

If you’re a new customer looking to join Three Business via live chat, you’ll just need to give your first and last name to get started. Existing customers looking for support will need to provide their Three Business phone number before being transferred to a live chat agent.

Three Business Email Address

The final way to contact Three Business is by email, however this option is only available for new customers who need more than 50 SIMs for their business. You can email the team with your contact details and they will get back to you as soon as possible, though they do aim to reply within 24 business hours.

The Three Business email address is: [email protected]

Three Business Complaints

When something goes wrong and you're unhappy it might be time to make a complaint. Three Business has a clear Complaints Code of Practice that has been approved by Ofcom to ensure it’s fair and meets the rigorous standards that you should expect.

Three Business aims to resolve complaints within 14 days, however for some more complex complaints it might take a little longer. Once you’ve been given a resolution, you have 28 days to challenge it if you don’t agree with the decision otherwise your Three Business complaint will be marked as resolved.

To make a Three Business complaint you should first contact Three Business in any of the following ways:

• By phone
• Live chat
• Online form
• In writing

And if your complaint hasn’t been resolved after eight weeks, you’re free to escalate your complaint to the Telecommunications Ombudsman for an independent review. You can also contact the Ombudsman earlier than eight weeks if you’ve been sent a deadlock letter from Three Business.

The Ombudsman will mediate between you and Three Business to determine whether the complaint was handled appropriately and the resolution was fair. Any decision made by the Ombudsman is final and binding.

You escalate your complaint to the Ombudsman in the following ways:

• Phone: 0330 440 1614
• Email: [email protected]
• Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
• Website: https://www.ombudsman-services.org