If you’re considering joining Three or are an existing customer looking for more information about your provider, this Three guide has all the information you need to know about Three. Read on to learn more Three Mobile Broadband deals, how to contact the provider, customer reviews and more.

About Three

Three, also known simply as 3, is a UK telecommunications brand of CK Hutchison Holdings. It is one of the oldest Mobile Networks in the UK, opening for business in 2003 as the first 100% 3G network. As of 2022, Three provides 3G, 4G, and 5G services via its own network.

Three is also a Broadband Provider, though not in the traditional sense. Instead of providing Fibre or ADSL broadband to homes, it relies on its mobile network to deliver Three Broadband to your property.

However, this is dependent upon the Three Network Coverage in your area, you can get super-fast 5G broadband or 4G LTE broadband in your home without having anything physically installed. Once you plug-in the Three router, you’ll be connected to the 3 network and can enjoy unlimited downloads Without A Phoneline.

Three Mobile Broadband Deals

At the time of writing, there are just two Three Mobile Broadband deals to choose from, however you can choose to add a Samsung Chromebook 4+ to a 24-month contract for an additional £6 a month. This keeps things nice and simple for customers, you just need to choose which minimum contract term is best for you. If you want a cheaper price, and are willing to commit to a longer term contract, you can save £4 a month on a 24-month contract over the 12-month contract option.

In the table below, you can see exactly what you’ll get with your Three Mobile Broadband deal.

Three Mobile Broadband Deals
  5G Home Broadband Hub 5G Hub 5G Hub with Chrombook 4+
Maximum Download Speed 1000 Mbps 1000 Mbps 1000 Mbps
Minimum Contract 12 months 24 months 24 months
Router Included      
Free Router Delivery      
Upfront Payment £0 £0 £0
Monthly Price £20 £24 £30

Last updated: 21/06/2022

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Three Customer Service

woman headphones

If you’ve got Three Mobile Broadband and something has gone wrong, or you need help, getting in touch with Three customer service is quite straightforward. There are several ways in which you can contact Three customer service, such as:

  • Three contact number
  • Three live chat
  • Social Media
  • In-store

How Do I Speak To A Human At 3? To speak to a human at 3, you will need to call the Three contact number then follow the options. You will also need to know your Three number to get help and support. You can find the best Three contact number in the section below, or on our dedicated Three Contact Page.

Three Contact Number

landline phone

Customers who would like to chat with a three customer service representative can do so by calling a Three contact number. There are several to choose from, depending on the network you’re calling from and which type of customer you are. For example there are different Three contact numbers for the following customers:

  • Personal customers
  • Mobile broadband customers
  • Business customers

What Time Is Three Customer Service Open? The Three customer service opening hours depend on if you’re a personal or business customer. For personal customers, the opening hours are Monday to Friday 8am to 8pm and 9am to 6pm at weekends. For business customers it's 8am to 6pm Monday to Saturday and closed on Sundays.

When you call a Three contact number, you’ll be offered a few options to choose from depending on the nature of your call. Once you choose an option, you’ll be asked to enter the Three number that you need help with, of course if you’re calling to join Three, you won’t need to enter this.

Also, customers calling directly from their Three phone number will not need to enter the number as it will be picked up by the IVR automatically.

Where Are Three Call Centres Based? Around 90% of calls to the Three contact number are handled by representatives in India, specifically Mumbai and Pune - which also handle the Three live chat support. However, social media and calls requiring specialist support are taken care of by representatives in Glasgow.

Three Contact Number for Personal Customers

In the table below, you can find the best Three contact number for your needs, along with the numbers you need to press to navigate the IVR system with ease.

Three Contact Number for Personal Customers
Three Department Three Contact Number Three Opening Hours IVR Option
From your Three phone number
Customer Service - Contract 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Customer Service - Pay as you go 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Customer Service - Dongle 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Purchase a Device 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Delivery Status 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Join Three 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Upgrade Options 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4
From any other phone number
Customer Service - Contract 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Customer Service - Pay as you go 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Customer Service - Dongle 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Purchase a Device 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Delivery Status 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Join Three 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Upgrade Options 0333 338 1001 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4
From abroad
Customer Service - Contract +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Customer Service - Pay as you go +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Customer Service - Dongle +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Purchase a Device +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Delivery Status +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Join Three +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Upgrade Options +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4

Last updated: 21/06/2022

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Three Contact Number for Home Broadband Customers

If you're a Three home broadband customer, you'll need to get in touch with the provider on a different number. In the table below, you can find the best Three contact number for home broadband customers, and the option to choose to help you get through the IVR system with less hassle.

Three Contact Number for Home Broadband Customers
Three Department Three Contact Number Three Opening Hours IVR Option
From your Three phone number
Customer Service - Contract 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 4
Customer Service - Pay as you go 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Payments - Contract 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Technical Support - Contract 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Technical Support - Pay as you go 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Upgrades and Cancellations - Contract 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Upgrades and Cancellations - Pay as you go 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Order Status 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 2
Sales 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 1
From any other phone number
Customer Service - Contract 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 4
Customer Service - Pay as you go 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Payments - Contract 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Technical Support - Contract 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Technical Support - Pay as you go 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Upgrades and Cancellations - Contract 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Upgrades and Cancellations - Pay as you go 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Order Status 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 2
Sales 0333 338 1003 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 1
From abroad
Customer Service - Contract +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 4
Customer Service - Pay as you go +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Payments - Contract +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Technical Support - Contract +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Technical Support - Pay as you go +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Upgrades and Cancellations - Contract +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 3
Upgrades and Cancellations - Pay as you go +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Order Status +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 2
Sales +44 7782 333 500 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 3, then option 2, then option 1

 

Three Contact Number for Business Customers

If you're a Three business customer, there's a dedicated freephone number. You can find the best Three contact number for businesses in the table below, and the the menu options you can use to help you get through to the right person as quickly as possible.

Three Contact Number for Business Customers
Three Department Three Contact Number Three Opening Hours IVR Option
From your Three phone number
Customer Service 337 Monday to Saturday 8am to 6pm Option 1, then option 1
Latest Offers 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Join Three 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Deals for Existing Customers 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Upgrade Options 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Cancellations 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4
Order Status 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 5
Other Enquiries 337 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 6
From any other phone number
Customer Service 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Latest Offers 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Join Three 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Deals for Existing Customers 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Upgrade Options 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Cancellations 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4
Order Status 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 5
Other Enquiries 0800 033 8033 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 6
From abroad
Customer Service +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 1
Latest Offers +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 1, then option 2
Join Three +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 1
Deals for Existing Customers +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 2
Upgrade Options +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 3
Cancellations +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 4
Order Status +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 5
Other Enquiries +44 7782 333 333 Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Option 2, then option 6

Last updated: 21/06/2022

Three Live Chat

speech bubbles

Three also operates a live chat service for customers to get help without making a phone call, the Three live chat is a great way to get help and support quickly by chatting online to a Three live chat agent. To chat with a representative on the Three live chat, follow the steps below:

  1. Go to three.co.uk
  2. Hover over the Support option in the main menu
  3. From the drop-down menu, choose Contact us
  4. Click the button marked Start a Live Chat
  5. A pop-up window will appear in the bottom right corner of the scree
  6. You’ll be asked to enter your Three phone number
  7. Now you can choose what you need help with from the options
    • My bill or account
    • A network or device issue
    • Buying a new plan
    • Upgrade or cancelling
    • Something else

Once you choose one of the options, you may need to further define your query from a second set of options. Next, you may be given some information about how to solve the problem - for example if you need to set up a direct debit, you will be referred to the Three login or app to set it up.

In the cases where the Three live chat deems it appropriate for you to chat with a representative, you will be asked to provide the following information before you’re connected to a Three live chat representative:

  • First name
  • Last name
  • Postcode
  • Date of birth
  • A short message detailing what you need help with

After you provide this information, you’ll be added to the queue to wait for the next Three live chat representative to assist you with your query.

Three Live Chat Opening Hours
Monday to Friday 8am to 10pm
Weekends 9am to 10pm

Last updated: 21/06/2022

Does 3 Have Live Chat? Yes, you can use the Three live chat to get help and support without calling the Three contact number. You can quickly contact Three live chat to get information about device support, SIM support, and Mobile Broadband.

Three Social Media

Another way to contact Three customer service is to get in contact via Facebook or Twitter. You can choose to send a DM to Three, or in the case of Twitter, you can publicly tweet them to get their attention. We’d recommend using the public tweet option if you’re unhappy with the service or have a general question that isn’t of a sensitive nature. Remember to never include any personal information in a public tweet!

Three Stores

shop building

Whilst you won’t be able to discuss any account queries in-store, it can be the best option if you’ve got a technical issue that you need help with. The Three store assistants will be able to help you in-person to set up your device or fix an issue that you’re having.

There are more than 300 Three stores in the UK, so you’re sure to find one that’s not too far from your home. On three.co.uk you can use the store finder to search for one closest to you.

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Three Login

woman using laptop

The Three login is a great way to manage your Three mobile broadband account. To get started you’ll need to know your Three number. When you register for the first time, you only need to enter that number to receive a password by SMS. Once you login to Three with that password, you will be asked to change the password to something else.

With a Three login, you can take care of almost every aspect of managing your account such as:

  • Check your bills
  • Set up or change direct debits
  • Update your personal information
  • See if you are eligible for an upgrade
  • Check Three network coverage
  • Purchase or cancel add-ons
  • Change international roaming settings
  • Cancel your Three account
  • And much much more

You can access the Three login through three.co.uk or by downloading the My3 app which is available for both iOS and Android devices. To download the app, simply search for My3 in your respective app store.

Three Reviews

pros cons

When you’re deciding whether to sign up or Switch Broadband Providers, you should always check the reviews from existing customers to find out what you can expect from the provider.

At the time of writing, Three reviews on Trustpilot scored an abysmal 1.5 out of 5 according to the 20,862 reviews left by customers.

Trustpilot Rating for PROVIDER
Excellent Great Average Poor Bad Overall Rating
29% 6% 4% 6% 55% 1.5/5

From 20,862 customer reviews

Last updated: 21/06/2022

  Positive Three Reviews

I had a fantastic experience with lukas at the Covent Garden store. He has been super helpful. Definitely I will go back and keep my 3 network for my second phone.

I spoke to Andre from the customer service team to cancel my contract. He was very friendly, helpful positive. He matched the deal that I had found online both on a SIM only and Phone contract and allowed me to choose between 12 or 24 month contract.

I just rung 3 and had everything explained and she even went onto my 3 app and uninstalled the roaming that was highlighted so for that am a very happy customer,thank you 3.

  Negative Three Reviews

Absolutely incredible bad carrier! I will never be with them and please try to avoid it! I have 16 minutes waiting on my phone for them to answer, after lost 2 hours of my life on a stupid live chat! The signal is very poor and the customer service is the same, absolutely incredible that in our days something like this still exist and i am feeling so stupid that i am their client!

The most rubbish mobile company in the UK. I returned a phone to them via royal mail in their own packaging bag they sent to me. Royal mail website shows they have received the item but three pass my name to debt collection agency and damage my credit score. All their customer service workers are corrupt. Stay away from three network.

I have been 3 uk for 5-years this year the new roaming charges absolutely insane please be aware there is a 2 pounds a day you are in the EU and this is why I gave one star.

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