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Ripley Water: Your Supplier, Rates & Meters

If you have recently moved to Ripley and would like to find out more about your water supply, this guide will provide you with everything you need to know, identifying your water and wastewater providers, how Ripley's water hardness rating weighs up, and what you should do if you encounter water supply problems.


Ripley Water Supplier

Ripley water is supplied by one water company, Severn Trent. Here are the main Ripley water supplier contact details:

Ripley Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Ripley sewerage and wastewater is also handled by Severn Trent.

Ripley Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water supplied by Severn Trent comes from a range of sources. Around two-thirds of your drinking water comes from surface-water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas.

Water Rates Ripley

There are generally two forms of rates available to the domestic market in the UK; metered and unmetered. Homes that have metered Ripley water rates will have a meter number listed on their bill, or the account number may start with MC for Metered Customer or UC for Unmetered Customer.

If you don't yet have a water bill, you may be able to find a water meter by looking around your property. Often for a house, these would be located outside in a small box set into the ground. For flats or homes without gardens they may instead be under the kitchen sink, or in a garage.

Having a water meter means that you should provide regular meter readings to your water provider to enable them to bill you accurately. Without these, your supplier may estimate your bills, which could be more expensive.

Homes that are not metered will have something called a rateable value. This is based on factors such as property size and the availability of local services. This data is used to create an estimated consumption value of your home, which in turn is then used to generate your bill.

The average water rates Ripley residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Are you looking to understand how your bills work or reduce your expenditure? Then Selectra's guide to water rates will get you started.

If you are interested in having a water meter installed but aren't sure about the process, then our guide to water meters will help you learn more about how they work and how you can get one for your home.

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Ripley Water Hardness

The water hardness in Ripley is rated as soft water. While rainwater itself is soft, it picks up minerals such as magnesium and calcium as it progresses through the water cycle. The higher the mineral value of water, the harder it is rated, and the less effective it is for household use.

Having soft water is the perfect rating for your home, as soft water tends to be more efficient at tasks such as cleaning, it is much less prone to causing limescale build-ups, and it can also help to make your energy usage more efficient.

Can you drink the water in Ripley?

Yes! The UK Drinking Water Inspectorate has given Ripley's water a score of 99.96% in mean zonal compliance. This means that your water is of very high quality, and meets all legal and safety requirements. It is not necessary to boil or filter Ripley's water to make it potable.

If you experience a change in your waters taste or smell, this could be for one of the following reasons:

  1. Plumbing elements such as the repair of taps and pipes can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  2. Seasonal changes in water characteristics can infuse Ripley's water with an earthy smell or taste.
  3. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to combat bacterial build-ups, and poses no risk to health.

If believe that your water may not be safe to consume, or you wish to find out more about how your water has been processing, contacting Severn Trent should be your next step.

Ripley Water Problems

Water problems can come in various forms, stretching from burst water pipes, leaks or even flooding. It is important that you familiarize yourself with what you should do if you encounter an issue, and who you should contact for support.

If you notice flooding or a water leak outside your Ripley property, you need to do one of the following:

  1. If you are out and about, call, message on WhatsApp, or contact Severn Trent on Twitter.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Ripley No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Ripley.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage is affecting the area, if they don't you may need to contact a plumber, as the issue may relate to your home's plumbing.
  3. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing. If it doesn't, contact Severn Trent.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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