Stevenage Water: Contact, Prices, Water Hardness Info
If you just moved and have some Stevenage water questions, you will be able to find who handles the Stevenage water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Stevenage water hardness so that you can enjoy quality tap water in your home.
Stevenage Water Supplier
Stevenage Water is supplied by one water company, Affinity Water. Here are the contact details for your Stevenage water supplier:
| Water Company | Phone Number | Opening Times | |||
|---|---|---|---|---|---|
| Metered Supply | 0345 357 2401 | Mon to Fri 8am to 6pm, Sat 8am to 2pm | Unmetered Supply | 0345 357 2402 | Mon to Fri 8am to 6pm, Sat 8am to 2pm |
Stevenage sewerage and wastewater is handled by Thames Water / Anglian Water / or Southern Water. Here are Stevenage sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Thames Water / Anglian Water / Southern Water | 0800 316 9800 / 03457 145 145 / 0330 303 0368 | 24/7/365 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Water Rates Stevenage
Water rates in Stevenage depend on whether your home has a water meter or not. You can easily find out whether your Stevenage water rates are metered or not by looking at your water bill. Homes with metered Stevenage water rates will have a meter number listed on their water bills.
If you've just moved in and don't have a bill, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.
Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Stevenage water rates will have been determined by the local council in the 1990s and will probably remain the same.
If you want to read more about water meters? check out Selectra's essential guide to water meters.
The average water rates Stevenage residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.
If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.
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Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.
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Stevenage Water Hardness
Stevenage water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Stevenage.
- Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
- Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
Can you drink the water in Stevenage?
Yes! you can drink the water in Stevenage. Stevenage water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Stevenage water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Stevenage water to make it drinkable.
If you notice a change in taste or smell of Stevenage water this may be due to one of the following reasons:
- Chlorination which is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes can infuse Stevenage water with an earthy smell or taste.
- Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions or doubts about your water's taste, smell or appearance, you should not hesitate to contact Affinity Water for assistance.
Stevenage Water Problems
Stevenage water problems can include anything from a burst water main, no water in your property or even flooding in your local area. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Stevenage property, you need to do one of the following:
- If you are out and about, call or tweet Affinity Water
- If you are near a computer, go to the "report a leak" section of Affinity Water and fill out the online form.
Stevenage No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Affinity Water outage impacting Stevenage.
- Check the "In Your Area" sections of the Affinity Water website for any information explaining why you have no water.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is no closed
If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating and not the water company
If there is no cold water, not even a trickle, contact Affinity Water for assistance.
Stevenage Water Discolouration
If the water in your home is discoloured, the issue might be a Affinity Water issue impacting Stevenage.
- Changes to the colour of the water in Stevenage may happen after a burst pipe has been repaired
- Or, Affinity Water could have been carrying out upgrade work on the pipes in Stevenage
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
If there is no improvement after trying this, you can contact Affinity Water for assistance.