Poynton Water: Quality & Supply Problems
Need to find out more about Poynton water or have just moved home? This guide will provide you with all of the information you need to get started; from who your water and wastewater suppliers are, to your waters quality and what you should do if you encounter a problem with your supply.
Poynton Water Supplier
Poynton's water is supplied by one water company, United Utilities. Here are the main Poynton water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Poynton's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities water come from?
More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Poynton home to ensure its high quality.
Water Rates Poynton
Poynton water come in two forms - metered and unmetered. If you are unsure which you have, homes with metered water rates will have a meter number listed on their bill. If you can't find this, the account number may start with MC for metered customers, or UC for unmetered customers.
Don't have a bill? You may also be able to find a water meter by searching around your property. These would be located near the stop tap in the kitchen or garage, or it could also be in the garden within a small box in the ground. If your property has a water meter, you must provide regular water meter readings. This can be easily done by calling, logging into your account, or using your suppliers app.
Homes that are not metered will have a rateable value of the home. This value uses basic property data to estimate your homes water consumption volume, which is then used to create your water bill.
Feel that estimated bills aren't a good fit for you? Take a read through Selectra's guide to water meters to learn more about how they work, and if they are the right choice for your home.
The average water rates Poynton residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.
Our guide to water rates will also give you some great tips on how to lower your expenditure and better understand your bills.
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Poynton Water Hardness
Water hardness is a measurement of dissolved minerals present within an areas water supply. This varies from region to region, but as a rule the higher the value of minerals such as magnesium and calcium within your water, the harder the rating will be, and the less effective it will be for domestic use. Poynton's water hardness rating is soft, which means that your home will be much less prone to limescale accumulation, your appliances will be more efficient, and your energy bills can be lower than homes in hard water areas.
Can you drink the water in Poynton?
Yes! You can rest assured that Poynton water meets high standards. The UK Drinking Water Inspectorate has scored Poynton water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Poynton water to make it potable.
If your waters taste or smell has changed, this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network, but can leave a mild clorinated taste in your water.
- Seasonal changes in water characteristics and mineral values can give water an earthy smell or taste.
- Plumbing can change the taste of your household water, adding metallic, salty or rubbery hints.
If you are worried about your water's quality, appearance or feel that it may not be safe to consume, you should not hesitate to contact United Utilities.
Poynton Water Problems
Poynton water problems can include anything from burst water mains or flooding to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Poynton property, you need to do one of the following:
- If you are out and about, you can reach out to your supplier on social media via Twitter, Facebook or Instagram, or give them a call.
- If you are near a computer, go to the "Help" section of United Utilities to use their troubleshooting guide, give them a call, or request a callback.
Poynton No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Poynton.
- Check the "Incidents" sections of the United Utilities website for any information explaining why you have no water.
- Ask your neighbours whether they have the same issue as you. If they don't, then the issue may be with your property rather than a supplier outage, and you may need to contact a plumber.
- Check that your stop tap is open. If it is open and no water flows, then you have a supply fault.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact United Utilities for assistance.
Poynton Water Discolouration
If you are experiencing water discolouration, the issue might be a United Utilities issue impacting Poynton.
- Changes to the colour of the water in Poynton may happen after a burst pipe has been repaired
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
- United Utilities could have been carrying out upgrade work on the pipes in Poynton.
If there is no improvement after trying this, you can contact United Utilities for assistance.