Dursley Water: Service Provider & Troubleshooting

If you are trying to learn more about your Dursley water supply, then look no further. In this guide, we will cover who your Dursley water and wastewater services are provided by, in addition to. providing tips on how to troubleshoot Dursley water problems, and who you need to contact to resolve them.


Dursley Water Supplier

Dursley water is supplied by one water company, Severn Trent. Here are the main Dursley water supplier contact details:

Dursley Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Dursley sewerage and wastewater is also handled by Severn Trent.

Dursley Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and limestone aquifers in the Derbyshire and Cotswolds areas.

Water Rates Dursley

Homes in the UK generally only have two forms of water rates: metered and unmetered. The easiest way you can find out which you have is to take a look at your water bill. If you can see a meter number on your water bill, this means that you will have metered water rates. If you can't see this number, the account number may also start with MC for Metered Customers or UC for Unmetered Customers.

If you don't have access to a bill, you can check around your property for a water meter, which would be located either near the stop tap in the kitchen or garage or the garden within a small box set into the ground. If you find a water meter then you will have metered rates, and you must provide regular meter readings so that your water supplier can accurately bill you.

Homes without a water meter will have a rateable value instead. The rateable value is essentially an estimated water consumption value, based on factors such as property size, location etc, on which your bill is based.

The average water rates Dursley residents are being charged result in an average water bill of around £373 per year. This amount combines both water supply and sewerage costs.

If you don't like the sound of having an estimated water bill, then our guide to water meters will help you learn more about your options, and if a water meter is the right fit for your home. Alternately, if you are just looking to understand how water rates work a little more, then this guide to water rates will get you going.

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Dursley Water Hardness

Dursley's water hardness is rated as soft water. This is the perfect rating for domestic homes. Due to the lower mineral values in your water, surfaces such as taps and sinks will be much less prone to the effects of limescale accumulation, and your appliances will be more efficient in comparison to comes in harder water areas.

Can you drink the water in Dursley?

Certainly! The UK Drinking Water Inspectorate has scored Dursley water quality at 99.96% in overall mean zonal compliance. This means that your water requires no additional filtration or steps such as boiling to make it fit for consumption.

Mild changes in your waters taste or smell are normal, and is usually not a cause for concern, such as in the following instances:

  1. Seasonal changes in your waters source or its mineral composition will subtly change your waters taste.
  2. Plumbing such as taps, pipes repair work or replacements can pass on metallic, salty or rubbery hints.
  3. Chlorination is used to safely eliminate harmful bacterial build-ups.

If you feel that your water may no longer be safe or have further questions, you should not hesitate to contact Severn Trent.

Dursley Water Problems

Dursley water problems can come in a multitude of forms, stretching from burst water pipes, flooding, inconsistent supply to having no water supply in your home. If you notice a water problem outside your Dursley property, you should do the following:

  1. If you are near a computer, head over to the "Contact Us" section of the Severn Trent website and call them, or request a callback at a time that suits you.
  2. If you are out and about, you can message Severn Trent on social media (Twitter, Instagram, Facebook), or even WhatsApp.

Dursley No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or if it is a Severn Trent outage impacting Dursley.

  1. Check the "Live Incidents" or "Report a Problem" sections of the Severn Trent website for any information explaining why you have no water, and the expected time of service resumption.
  2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water flow to resume.
  3. Ask your neighbours whether they have the same issue as you. If they don't, this suggests the problem relates to your homes plumbing, and you may need to contact a plumber.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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