Nailsea Water: Moving, Supplier & Info

Need to find out more about Nailsea water or have just moved home? This guide will provide you with all of the information you need to get started; from who your water and wastewater suppliers are, to your water's quality, and what you should do if you encounter a problem with your water.


Nailsea Water Supplier

Nailsea Water is supplied by one water company, Bristol Water. Here are the contact details for your Nailsea water supplier:

Nailsea Water Supply Contact
Water Company Phone Number Opening Times
Bristol Water 0345 600 3600 Mon-Fri 8am-8pm, Sat 8am-2pm

Nailsea sewerage and wastewater is handled by Wessex Water. Here are Nailsea sewerage and wastewater contact details:

Nailsea Wastewater Contact
Water Company Phone Number Opening Times
Wessex Water 0345 600 4600 Mon-Fri 8am-6pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Nailsea water come from?

The vast majority of the water that Bristol Water provides to Nailsea comes from surface water sources. These sources range from approximately 50% being drawn from Chew Valley Lake, Blagdon Lake, the Mendip Hills, Cheddar Reservoir and Barrow Gurney Reservoirs, while the remainder is transported from the River Severn via the Gloucester and Sharpness Canal. No matter how far your water has travelled or where it has come from, Bristol Water ensures that it is of great quality by the time it reaches your home by carrying out regular testing and applying thorough filtration and cleansing methods.

Water Rates Nailsea

The type of water rates that apply to your Nailsea home will vary depending on you have a water meter or not. You can find out which you have by taking a look at a water bill. Homes that have metered water rates will display a meter number, or the account number will start with UC for unmetered customers or MC for metered customers.

If you don't have a bill available, you can check your home to see if you can find a water meter. These would be located either in a small box in the ground in your garden or in the vicinity of the water stop tap. If you have a water meter, it is important that you give your water provider water meter readings. You provider will bill you according to your usage, and so failing to provide this data means that they will give you estimated bills. Submitting a meter reading is very simple, and can be done either via their website, your account, by giving them a call, or via their app.

Homes that are not metered will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create a usage value that is then applied to your bill.

The average water rates Nailsea water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

If you are interested in learning more about water meters or water rates, then our water meter guide will help you to get started.

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Nailsea Water Hardness

Nailsea's water hardness is rated as medium to hard water. The hardness rating of water varies from region to region and is based on the mineral values present within the water. The more minerals that are within the water, the harder it will be, and the less effective it is for household use.

Nailsea water's hardness rating means that it will be beneficial to take steps to lessen the likelihood of limescale accumulation and the deterioration of appliances. Here are a few examples of what you can do:

  1. Clothing - Liquid detergents should be used over powder detergents due to them being generally more effective at resisting water hardness and preventing soap scum. Additionally, you should regularly clean your washing machine by adding baking soda and white vinegar directly into the drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
  2. Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  4. Baths, sinks and toilets - Be sure that you clean these areas with an acidic sanitiser often. This will help to reduce and slow the accumulation of limescale deposits.

Can you drink the water in Nailsea?

Yes! you can drink the water in Nailsea. You can rest assured that Nailsea water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Nailsea water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Nailsea water to make it potable.

If you notice a change in taste or smell of Nailsea water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Nailsea water with an earthy smell or taste.
  2. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell, appearance or are concerned about its safety you should not hesitate to contact Bristol Water.

Nailsea Water Problems

Nailsea water problems can include anything from burst water mains or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Nailsea property, you need to do one of the following:

  1. If you are out and about, call or contact Bristol Water on social media depending on whether the issue relates to drinking water or Wessex Water for wastewater.
  2. If you are near a computer, go to the "report a leak" section of Bristol Water and fill out the online form.

Nailsea No Water

If you have no water supply in your home, it is important to find out if this is related to your homes plumbing, or if there is a Scottish Water outage affecting the area.

  1. Check that your stop tap is open. If this is closed, this would prevent water from flowing to your home. Turning it to the open position should allow water to resume flowing. If this does not occur, then check the Bristol Waters website for information, or give them a call.
  2. Check the "In Your Area" sections of the Bristol Water website for any information explaining why you have no water and the approximate timeframe that they expect your service to be disrupted.
  3. Ask your neighbours whether they have the same issue as you. If they are experiencing something similar, then this indicates there is a supply issue to your area.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Bristol Water for assistance.

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