Saltash Water: Moving, Suppliers & Problems

Looking to find out more about your Saltash water supply or have recently moved home? Then this is the guide for you! In this guide, we will cover who your Saltash water and wastewater suppliers are, what your areas water hardness will mean for you, and what to do if you encounter water problems.


Saltash Water Supplier

Saltash water is supplied by one water company, South West Water. Here are the contact details for your Saltash water supplier:

Saltash Water Supply Contact
Water Company Phone Number Opening Times
South West Water 0344 246 1010 Mon-Fri 8am-6pm, Sat 9am-1pm

Saltash sewerage and wastewater is handled by the same company. Here are Saltash sewerage and wastewater contact details:

Saltash Wastewater Contact
Water Company Phone Number Opening Times
South West Water 0344 346 2020 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Saltash water come from?

The majority of South West Waters supply comes from reservoirs and rivers within their coverage area. The remaining 10% is sourced from a combination of boreholes, wells and natural springs.

Water Rates Saltash

The type of water rates that apply to Saltash homes vary depending on if they have a water meter. The simplest way to find out which your home has is to look at a water bill. Homes that have metered water rates will display a meter number, the account number may also start with UC for unmetered customers or MC for metered customers.

No bill? Check around your home to see if you can find a water meter. These would be located either in a small box in the ground in your garden or in the vicinity of the water stop tap. If you find a water meter in either of these locations or your bill confirms meter presence, then your home will have metered rates, and you should give your water provider regular water meter readings.

Homes that are not metered will have a rateable value instead. This takes into account factors such as property size, location, and the availability of local services to create an estimated usage value that is then applied to your bill.

The average water rates Saltash water residents are being charged result in an average water bill of around £491 a year. This amount combines both water supply and sewerage costs.

Our water meter and water rates guides can also give you some handy advice on how you can get the most out of your water, and which options are best for you.

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Saltash Water Hardness

Saltash water hardness is rated as soft. Saltash's soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, it can help to reduce your energy bills and is much less prone to limescale accumulation in comparison to homes in hard water areas. It is not necessary to take additional steps to protect your appliances or improve your water's quality.

Can you drink the water in Saltash?

Yes! you can drink the water in Saltash. You can rest assured that Saltash water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Saltash water quality a 99.96% in overall mean zonal compliance, meaning that it is not necessary to boil or filter Saltash water to make it potable or safe.

If you notice mild changes to Saltash's water quality,this could be due to the following:

  1. Chlorination is used to eliminate harmful contaminants. This is harmless to health, and does not affect your waters safety.
  2. Seasonal changes such as where your water has come from or how it has filtered through the earth can imbue your water with varying flavours.
  3. Plumbing such as taps and pipes repairs can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you would like to learn more about where your water comes from, you should not hesitate to contact South West Water or take a browse their website.

Saltash Water Problems

Nobody enjoys having water problems, but sooner or later it is likely that an issue will occur. It is important that you know what to do, and who to contact when this happens.

If you notice a water leak or flooding outside your Saltash property, you need to do one of the following:

  1. Check South West Waters contact page for the right department phone number or reach out to them on social media on Facebook or Twitter (available 24/7).
  2. If you are near a computer, go to the "report a leak" section of the South West Water website and fill out the online form. There is also a section to view active incidents, which will list any known instances and the expected time of service resumption.

Saltash No Water

If you have no water in your home, before calling your supplier you need to find out if the issue is caused by your plumbing or if it is due to a supplier outage impacting Saltash.

  1. Check that your stop tap is open. If this is closed, turning it to the open position should allow water to flow. If after opening it, it still doesn't flow, contact your supplier.
  2. Ask your neighbours whether they have the same issue as you. If they do, then there may be a supplier outage.
  3. Check the FAQ or "Report an issue" section of the South West Water website.
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact South West Water for assistance.

Saltash Water Discolouration

If the water in your home is discoloured, the issue might be a South West Water issue impacting Saltash.

  1. Changes to the colour of the water in Saltash may happen after a burst pipe has been repaired
  2. Or, South West Water could have been carrying out upgrade work on the pipes in Saltash
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South West Water for assistance.

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