Burton upon Trent Water: Supply Info, Meters & Average Costs

Burton upon trent next to location marker and dripping tap

If you recently moved and have some Burton upon Trent water questions, you will be able to find out who handles the Burton upon Trent water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Burton upon Trent water hardness so that you can enjoy quality tap water in your home.


Burton upon Trent Water Supplier

Burton upon Trent Water is supplied by one water, company South Staffordshire Water Here are the main Burton upon Trent water supplier contact details:

Burton upon Trent Water Supply Contact
Water Company Phone Number Opening Times
Water Company 0345 607 0456 Mon-Fri 8am-6pm

Burton upon Trent sewerage and wastewater handled by Severn Trent.

Burton upon Trent Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does South Staffordshire Water come from?

The water South Staffordshire provides comes from a combination of sources: Taken from the River Severn, from the 25 groundwater collection sites, or from over 60 boreholes. All of these sources go through a thorough filtering and treatment process before arriving in your home.

Water Rates Burton upon Trent

The water rates in Burton upon Trent will differ depending on if your home has a water meter. You can easily find out whether your Burton upon Trent water rates are metered or not by checking your water bill. Homes with metered Burton upon Trent water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Burton upon Trent water rates will have been determined by the local council in the 90s and most likely won't have changed since.

The average Water Rates Burton upon Trent water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

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Burton upon Trent Water Hardness

Burton upon Trent water hardness is rated as medium. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Staffordshire Water's supply area, Burton upon Trent picks up minerals, such as magnesium or calcium, on the way to your tap. Having a medium hardness rating means that your water will be less effective for tasks such as cleaning in general. Where possible, it is recommendable to use water softeners in order to make your water usage more efficient.

Can you drink the water in Burton upon Trent?

Yes! You can drink the water in Burton upon Trent. You can rest assured that Burton upon Trent water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Burton upon Trent's water a quality score of 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil or filter Burton upon Trent water to make it potable.

If you notice a change in taste or smell of Burton upon Trent's water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Burton upon Trent Water with an earthy odour or flavour.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South Staffordshire Water, who will provide further assistance.

Burton upon Trent Water Problems

Burton upon Trent water problems could include a range of potential issues, such as a burst water main, flooding or even having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Burton upon Trent property, you need to do one of the following:

  1. If you are out and about, you can call or tweet at South Staffordshire Water depending on whether the issue relates to drinking water or Severn Trent for wastewater.
  2. If you are near a computer, go to the "Contact Us" section of the South Staffordshire Water website and either call them or request a callback.

Burton upon Trent No Water

If you have no water in your home, it is important to understand if the issue is to do with your home plumbing or if it is a South Staffordshire Water outage impacting Burton upon Trent.

  1. Check the "Incidents" sections of the South Staffordshire Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South Staffordshire Water for assistance.

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