Dudley Water: Rates, Supply Info & Hardness

Dudley to the left of a dripping tap

If you just moved or have some Dudley water questions, you will be able to find out who handles the Dudley water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Dudley water hardness so that you can enjoy quality tap water in your home.

Dudley Water Supplier

Dudley Water is supplied by one water company, South Staffordshire Water. Here are the main Dudley water supplier contact details:

Dudley Water Supply Contact
Water Company Phone Number Opening Times
Water Company 0345 607 0456 Mon-Fri 8am-6pm

Dudley sewerage and wastewater handled by Severn Trent.

Dudley Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does South Staffordshire Water come from?

South Staffordshire Water draws its sources from several locations, ranging from the River Severn, drawing water from 25 groundwater collection sites, and abstracting water from over 60 boreholes. The water from each source goes through a careful filtering and treatment process to ensure that it is of very high quality when it reaches your home.

Water Rates Dudley

The specific water rates that apply to your home in Dudley will depend on whether your home has a water meter or not. You can find out whether your Dudley water rates are metered by looking at your water bill. Homes with metered Dudley water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Dudley water rates will have been determined by the local council in the 90s and most likely will not have changed since.

The average Water Rates Dudley water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

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Dudley Water Hardness

Dudley water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Staffordshire Water's supply area, Dudley picks up minerals, such as magnesium or calcium, on the way to your tap. Dudley's soft water rating means that your water will be more efficient in tasks such as washing and cleaning, the appliances are less likely to scale, and your bills will be more efficient in comparison to harder water areas.

Can you drink the water in Dudley?

Yes! The UK Drinking Water Inspectorate has scored Dudley water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Dudley water to make it potable or before using it for other purposes such as washing or cleaning.

If you notice a change in taste or smell of Dudley Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure that the pipe network remains hygienic and clean.
  2. Seasonal changes in water characteristics can infuse Dudley Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South Staffordshire Water, who will provide further assistance.

Dudley Water Problems

Dudley water problems can include anything from a burst water main or flooding to having no water in your home. This is why it is important to make sure you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your property, you need to do one of the following:

  1. If you are out and about, call or tweet at South Staffordshire Water depending on whether the issue relates to drinking water or Severn Trent for wastewater.
  2. If you are near a computer, go to the "Contact Us" section of the South Staffordshire Water website and either call them or request a callback.

Dudley No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South Staffordshire Water outage impacting Dudley.

  1. Ask your neighbours whether they have the same issue as you. If the problem is present in several properties at the same time, then this will likely be an issue with the South Staffordshire supply.
  2. Check that your stop tap is open, it is possible that this could have been accidentally closed, halting the water supply to your taps
  3. Check the "Incidents" sections of the South Staffordshire Water website for any information explaining why you have no water.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South Staffordshire Water for assistance.

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