The Council of European Energy Regulators (CEER) is a non-profit association designed to establish a unified, competitive and sustainable internal energy market in the EU. It achieves this by ensuring that national electricity and gas regulators of EU member states cooperate and exchange best practice with each other. This means that consumers can get fair prices, a large choice of suppliers, and are given straightforward, upfront information about their energy consumption.
CEER’s 2020 Vision
CEER and BEUC (The European Consumer Organisation) have developed a joint vision for 2020 of the EU’s energy industry that focuses on putting customers first. This vision is based on four key principles that unify the customers and the energy sector:
- Reliability - processes are to be set up so that any disputes or problems are resolved quickly, fairly and openly.
- Affordability - charges are to be fair and kept at a reasonable level for every customer.
- Simplicity - bills shall be fully understandable to enable customers to make the right choices to better manage their energy consumption.
- Protection and empowerment - customers shall be able to make quick and informed decisions in the energy market through developments in the sector, including energy efficiency measures.
CEER’s Three-Year Action Plan
CEER has created a rolling three-year action plan to help achieve their vision. This includes:
- Working closely with energy regulators to ensure proper consideration of the impact on the consumer resulting from any technical decision.
- Enhancing efficiency in engagement between customer organisations and the energy market.
- Sharing best practice among NRAs (National Regulatory Authorities) with the objective of transitioning towards a liberalised energy market and the way this is regulated.
- Early identification of any issues so that they may be analysed objectively and communicated clearly.
- Analysis of any specific issues regarding the operation of the energy industry and providing guidance and advice.
CEER holds yearly events to promote and achieve its vision and plan.
Check out a recent 2018 event entitled CEER’s 3D Strategy: Digitalisation, Decarbonisation & Dynamic Regulation. PwC (Price Waterhouse Coopers) explained how Blockchain technology can be used in the energy sector. Click the image below to see their presentation.
CEER has several events already planned for 2019, including its CEER-NARUC Energy Digitalisation & Cybersecurity Event. Click the image below for more details.
When? 19 March 2019.
- Where? European Commission, Madou Tower, 1 Place Madou, Brussels
- How to attend? Register here by 14th March 2019
CEER White Papers
In its White Papers, CEER sets out its recommendations to help achieve both its three-year plan and its vision. Its recent Paper on Consumer Empowerment (30 May 2017) sets out four key recommendations:
- Fast and free supplier switching - This is vital for customers to get a better price and service deal on the market. CEER proposes that supplier switching should be free of charge and completed within a maximum of three weeks. The technical supplier switching process itself should take no more than 24 hours during the working week.
- Clear and accurate customer information and billing - CEER advocates that customers receive billing information that is clear and understandable, based on actual consumption, not estimated consumption. It proposes more frequent meter readings - for example, every three months, by request or when customers have chosen electronic billing. CEER also proposes that the customer be able to choose his/her own billing period, regardless of the type of meter installed.
- Comparison tools - CEER recommends that every EU customer has access to at least one reliable comparison tool, free of charge. Comparison tools may be operated by any entity, including private companies and public authorities or bodies. These will enable the customer to make quicker and better-informed decisions that are in their best interests.
- Energy poverty - People who have to spend more than 10% of their income on fuel to maintain adequate warmth in their homes are in fuel poverty. CEER believes that these people should get the benefits and advantages of retail energy competition. CEER is adamant on eradicating energy poverty as one of its main objectives.
Access the members website
If you are already a member of CEER and you would like to access the members segment, you can do so by clicking the following link: Access members site