Ovo customers visit the Ovo Energy Login page every day to manage their payments, submit meter readings, change account details and a lot more. We’ll take you through the login process step by step so that you can grab the benefits of your online portal.
Ovo Energy login and account management rewards
By logging in to your online portal, you can get your query answered much quicker than by phoning or emailing Ovo. You’ll save yourself a lot of time without waiting around for a response - and get rewarded for it!
What’s the reward for? Using the online portal helps Ovo to cut the cost of fielding calls from people who could have sorted it out online by themselves. That’s why the supplier encourages self-sufficiency through its Self Service Reward.
How much do I get? Every quarter you can earn £7.50 per fuel. That’s £15 for gas and electricity, which can add up to £60 per year. You’ll get this money if you manage your account through My OVO or the OVO Energy app instead of emailing or calling them.
NOTE: Call Ovo Energy if you have an emergency as this won’t affect your reward!
What do I need? You can get the reward if:
- You’re on a fixed rate tariff.
- You pay by direct debit.
- You submit a meter reading at least once every three months (unless you have a smart meter).
How and when do I get it? If you do all the above for every quarter then Ovo Energy will credit your account with £7.50 per fuel. You’ll get the reward within 15 days after the end of the quarter, and you’ll also see it on your next statement.
Ovo Energy login: the first steps
To log in directly to the online portal, visit my.ovoenergy.com.
You can also log in from the OVO homepage. In the top right-hand corner, you’ll see a green button that says ‘My Ovo’. Click on this to get to the My Account homepage. From here you click the green ‘Access your account’ button.
New Ovo Energy customers - register to set up account
Before you can get past the Ovo Energy login page, you must first register for an account. This is how you do it:
STEP 1: Log in directly via my.ovoenergy.com or from the OVO homepage (see the steps above).
STEP 2: Click the link that says ‘First time logging in?’.
STEP 3: Enter your email address. If you’ve got more than one OVO account, they might ask for your My OVO ID too. Click submit.
You’ll then see a message saying that if the email address you entered was recognised by Ovo Energy, they will send you an email.
STEP 4: Check your email. Open the one from email@example.com with the subject line 'My OVO password change request'. Click on the link provided to set your password. Open it and create your password. Congratulations, you’re in!
- Set your password within 30 minutes from receiving the email, otherwise, the link will expire and you’ll have to start again.
- If you don’t get an email straight away, check your ‘spam’ or ‘promotions’ folder if you have a Gmail account.
Returning customers - access your Ovo Energy login
If you’ve already registered for an online account with Ovo Energy and you’ve logged in before, here’s a reminder of what to do to get there again.
STEP 1: In the Ovo Energy login page, enter your:
- Email address or My OVO ID.
- Password (if you don't remember it, follow the steps above).
STEP 2: Click ‘Submit’ and you’re now logged in!
I want to change my email address
STEP 1: Sign in to My OVO.
STEP 2: Hit ‘My Profile’.
STEP 3: Under the ‘About me’ section, you’ll see a small green pen icon beside your email address. Click it.
STEP 4: Type in your new email address twice and click ‘Save’.
I want to change my password
STEP 1: Go to My OVO.
STEP 2: Hit ‘Reset my password’.
STEP 3: Enter your email address and hit the ‘Submit’ button.
STEP 4: Check your email with a link to reset your password. You’ll have 30 minutes to reset your password before the link expires.
Ovo Energy business login
Ovo Energy is not taking any more business customers. If you’re an existing business customer, contact them to access your Ovo Energy Login for businesses. (Ovo Energy Contact guide coming soon).
What you can do once you’re logged in?
Getting past your Ovo Energy login page opens up a world of options that will make your life easier. Here are the main features of the online portal that will make you self-sufficient in finding what you’re looking for.
1. Submit meter readings
If it’s your first time taking a meter reading, discover exactly how to read your meter. Once you know what you’re doing, follow the three steps below:
STEP 1: Log in to My OVO (see link above).
STEP 2: Click ‘My Meter Readings’ icon in the middle.
STEP 3: Enter your five-digit meter reading (for electricity) and/or four or five-digit reading (for gas) into the boxes. Click ‘Submit’.
You’ll now be able to see a list of all the readings you’ve submitted to Ovo Energy.
REMEMBER: To qualify for the Self Service Reward, you’ll need to submit meter readings at least once every three months using My OVO or the app (available to download on the App Store or Google Play).
2. Claim your refund
Why would I claim a refund? There are three different situations when you’d want to claim a refund: switching from Ovo to another provider, staying with Ovo, or moving home.
Can I claim? You’re eligible to claim a refund if you have:
- at least one month’s direct debit in your account,
- provided a recent meter reading, and
- at least £25 to claim as a refund.
How do I claim? If you’re due a refund from Ovo Energy, follow these four simple steps:
STEP 1: Access the Ovo Energy login page.
STEP 2: Click on the ‘My Payments’ icon.
STEP 3: Hit ‘Apply for a refund’ under ‘My Balance’. You’ll be told the highest amount you’re allowed to receive as your refund.
STEP 4: Click the button ‘Get refund’.
3. View my bills and annual statements
Viewing your energy bills and statements is the best way to track your expenditure and budget for future payments. This, in conjunction with being energy efficient at home, is the best way to avoid fuel poverty.
To view all your monthly/quarterly statements, log in to My OVO and click the ‘My Last Statement’ icon in the middle of the page. You can then download all of your monthly/quarterly statements.
To get a copy of your annual statement, email firstname.lastname@example.org and ask for one.
4. Refer a friend or family to Ovo
If you’re impressed with the service from Ovo Energy and you’ve recommended a friend or family member to switch to them, before you do so, tell Ovo about it via the online portal. This way Ovo will treat you both to £25 vouchers when they join. This is how you refer friends or family in your online account:
STEP 1: Log in to My OVO (see link above).
STEP 2: Click ‘Refer a Friend and receive a gift’ (see image on the right).
STEP 3: Choose one or all four ways to tell your friends and start referring!
Frequently asked questions
You may have some burning questions related to the above or ones that haven’t been covered. Let’s take a look at the most frequently asked questions by customers about the Ovo Energy login page.
How do I find my 'My OVO' ID?
You can only progress past your Ovo Energy login page if you have either your email or your My OVO ID. The ID is a string of nine numbers starting with 1000.
You’ll find your My OVO ID at the top of any of your monthly/quarterly statements, letters or emails from Ovo Energy.
How do I find my account number?
You’ll need to quote your account number to access some of the features of your online account. It allows Ovo Energy to identify you and your home.
Your account number is a string of seven numbers that you can find on any of your statements, letters or emails from Ovo Energy. On your statement, for example, it’s found just above your My Ovo ID.
You can also find your account number in the online portal under the ‘My Profile’ option on the left tab. Your account number will be under ‘My Plan’.
How do I find my MPAN and MPRN?
An MPAN (Meter Point Administration Number) identifies your electricity supply. The MPRN (Meter Point Reference Number) identifies your gas supply. Discover where to find both your MPAN and MPRN by following our guide.
If you’re an Ovo customer, you can find these in your online portal. Here’s how to do it:
STEP 1: Log in to My OVO using your My OVO ID or account number and password.
STEP 2: There’s a box called ‘My Profile’. Click it and you’ll see your MPAN and MPRN under ‘My plan’.
Can I add someone to my account?
There are several reasons why you may want to change the account holder’s name on energy bills. Whether you want to add your partner, wife, husband or carer to your account, you should be aware of their level of permission to access the account holder’s online portal.
Before we get into that, let’s distinguish the two ways in which a third person can be added to the account with Ovo Energy.
- As a name: This is someone who can contact Ovo Energy and make decisions on behalf of the account holder. However, this person will have no financial liability for payments owed to Ovo. To add someone as just a name, simply call or email Ovo Energy to provide their details.
- Equal responsibility: This is someone who can contact Ovo Energy, make decisions on behalf of the account holder and shares financial liability equally with the account holder for any debts owed to Ovo Energy.
To add a third person with equal responsibility, you can’t do this by email. You’ll need to call Ovo and ensure that the third person is available to talk to them. An agent from Ovo will talk you both through the process and set this up. You can contact their Bristol-based customer contact centre:
Customer contact centre
Please check with your provider if you don't know how much a call will cost.
0330 303 5063 or landline number 01179 303 100
*Monday to Friday: 8am-8pm; Saturday: 9am-5pm
How does this affect login permissions? Take a look at the table below to see what permissions the third person has and doesn’t have based on the distinction made above:
|Permission||As a name||Equal responsibility|
|Log in to My OVO||
|Give meter readings||
|Change payment details||
|Request a refund||
To sum up, whenever the account holder adds someone to the account who holds equal responsibility, that third person will be able to do everything the account holder can.
If you’ve followed all the steps above and you still have trouble logging in, contact Ovo Energy directly as there may be a specific issue blocking your access. At Selectra we looked at Ovo Energy’s Forum and found the contact details for the relevant department to resolve your login issue. Either call them on 0330 303 5063 or send them an email to email@example.com
Alternatively, you can get one of Ovo’s Social Team to look into this for you. Contact them by sending either a private or direct message via Ovo’s Twitter or Facebook page.