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Latest Economy Energy contact number (0333 1030 104)

Economy Energy contact

Contact Economy Energy to sort out your final bill or unresolved complaints. In this handy guide, we list all the contact details available to you, including the Economy Energy contact number, email address and postal address.


Summary of contact details

Economy Energy Customer Liasion Team 0333 1030 104
Economy Energy contact number 03331 039 053
Economy Energy email address reads@economyenergy.co.uk
Economy Energy address Economy Energy Trading Limited, 181 Stoneleigh Park,
Warwickshire, England, CV8 2LZ

How do I contact Economy Energy?

Getting in touch with a company that's officially out of business sounds like it may be impossible, but don't fret, that's not the case. If you want to contact Economy Energy to sort out your final bills or for any other reason, you’re in luck. Below we've outlined the multiple Economy Energy contact details so you can resolve any pending issues.

Ovo Energy was appointed the supplier of last resort when Economy Energy went under. This meant all customers were transferred to an Ovo Energy tariff (or Boost Energy if they had a prepayment tariff). If you have a question about your current tariff, it’s worth contacting Ovo directly. If your new supplier can’t answer your questions, give our energy experts a call on 02039 360059 (Monday to Friday 7am-8pm). We can offer advice and even find you a better energy tariff if you’re not happy with your current deal.

Economy Energy contact number

Since Economy Energy stopped trading, the main reason most customers will need to contact the supplier are related to final bills and any debt owed to the supplier. If you have recieved your Economy Energy final bill over five weeks ago and still do not have the credit in your new Ovo account, have not recieved your final bill, or owe the supplier money, you need to ring the customer liasion team on the following Economy Energy contact number.

 Economy Energy customer liasion team: 0333 1030 104

While the supplier was still trading, customers could get in touch with the customer service team using the Economy Energy contact telephone number. The provider only had one phone number, so customers could ring the following number no matter the issue.

 Economy Energy contact number: 0331 039 053

Customers could contact Economy Energy on this line during the company’s opening hours: Monday to Friday 8am to 7:30pm, and Saturday from 8am to 5:30pm.

We tested this method and our call was answered by Economy Energy customer service in just a few seconds. However, after clarifying whether we were calling regarding a standard or prepaid meter, we were immediately transferred to either an Ovo Energy or Boost Energy customer service representative.

Is the contact number free?

The Economy Energy contact number is not free, but it is included in mobile minutes. As a 0333 number, the call will be charged at the standard rate if called from a landline. However, if called from a mobile, it will be included in your monthly mobile minutes so will appear free.

Out of hours contact number

Economy Energy did not have an out of hours contact number. If customers wished to contact the supplier outside of its business hours (Monday to Friday: 8am - 7:30pm, Saturday: 8am - 5:30pm) the best bet is to use one of the supplier’s alternative contact methods, such as email or post.

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Emergency contact number

Like most suppliers, Economy Energy does not have an emergency contact number. This is because your energy supplier is not the right point of contact if you experience an emergency such as a gas leak or power outage.

 Gas leak

If you suspect a gas leak in your home, you need to call the National Gas Emergency Line on 0800 111 999. This is a 24/7 free telephone service.

 Power outage

If you suddenly experience a loss of electricity, it could be a network scale problem. Call 105 to determine if it is a network-wide outage or specific to you. Services will work to get the supply up and running as soon as they can.

If your gas supply gets cut, it may be an issue with your gas distributor, not your energy supplier. In this case, you need to contact your distributor to report the issue and find out more information.

Other Economy Energy contact options

Besides telephone, there were a number of different Economy Energy contact methods available. These were ideal if a customer’s issue was not urgent or they were unable to contact the supplier during its operating hours.

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 Email address

Economy Energy had two contact email addresses - one for standard queries and one for priority services. The priority services email was designed for vulnerable customers (such as customers with a disability, those with young children or the elderly). Sending an email to this address ensured issues were dealt with as quickly as possible.

 Economy Energy contact email address:
 Postal address

A further way to contact Economy Energy was by post. Customers could send a written letter to the company’s head office in Warwick and the Economy Energy customer service would get back to them via their preferred contact method e.g. phone or email.

  • Economy Energy address: Economy Energy Trading Limited, 181 Stoneleigh Park, Warwickshire, England, CV8 2LZ

 Social media

Economy Energy had virtually no social media presence. It seemed to have no official Facebook page and its Twitter account never actually sent out a tweet. The provider’s most active social media page, its Youtube account, only ever uploaded one video.

This lack of social media presence is surprising as most energy providers see social media platforms as another way to stay in touch with their customers.

 Online account

The Economy Energy online account was another resource available to customers. This allowed customers to manage their energy usage and even top up their credit from the comfort of their own home.

While this isn’t exactly an Economy Energy contact method, it was a resource customers could use to find answers to questions and save them getting in touch with customer service when it wasn’t needed. Find out more about the Economy Energy online account and the new system now available to customers in our Economy Energy login guide.

Complaints

Economy Energy customer service was known for being rather subpar (read our Economy Energy reviews page for more details), which meant it received a lot of complaints. Unfortunately, the provider’s complaint handling process was nearly non-existent, meaning customers found their complaints were left unresolved.

Customers who needed to complain could contact Economy Energy using any one of the contact methods previously mentioned:

  • Economy Energy contact telephone number: 03331 039 053 (Monday-Friday: 8am-7:30pm; Saturday: 8am-5:30pm)
  • Economy Energy email address: reads@economyenergy.co.uk
  • Economy Energy address: Economy Energy Trading Limited, 181 Stoneleigh Park, Warwickshire, England, CV8 2LZ

Administrators

If Economy Energy owed you compensastion, you need to contact the asministrator who is dealing with the company's fall out. You can contact the appointed administrator, Grant Thornton, on Economy.Energy@uk.gt.com.

If you have an unresolved complaint with Economy Energy, contact the supplier of last resort (Ovo Energy) to see if it can help you find a satisfactory resolution, but bare in mind it has no obligation to resolve the complaint. If it cannot help you, contact Ofgem or the Energy Ombudsman to discuss your options.

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