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Good Energy Login: access your paperless bills

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Good Energy certainly doesn’t shy away from touting its green credentials. If you’re already a customer, chances are you signed up at least partly based on its stated aim to tackle the environmental crisis. One simple way of reducing waste is by going paperless and switching to online statements, just one of the benefits of registering for your Good Energy login.


Good Energy login: getting set up

Firstly, you’re going to want to know where to log in. Fortunately, Good Energy has made this easy to find on its website.

  1. In the top right corner of the homepage, you’ll find the online customer portal.
  2. Click on the user icon to be taken to the Good Energy login page.
  3. Enter your email address and the password you have registered for your account.

If it’s your first time using the online portal, you’re going to need to activate your account. Luckily this is a reasonably straightforward process. You’ll need your account number and the email address that you used to sign up with Good Energy. You can find your account number on your welcome pack or energy bill.

Once you’ve entered this information correctly, you’ll be sent an email with a link to confirm your registration. From here you will be taken to a page to fill in your contact details and create a password for your Good Energy login. When you’ve done this, you’re good to go!

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Do I need a Good Energy login?

You don’t need a Good Energy customer login and, if you prefer not to sign up for the online portal it won’t really affect your experience in a negative way. However, you’d be missing out on quite a few handy features.

1. Submit a Meter reading

Once you’re logged in to your Good Energy online account, you can choose the ‘Usage and Metering’ option to submit a meter reading. When you’ve clicked through, you simply select gas or electricity and enter the date and meter reading. As soon as it’s been validated, your meter reading will show up under the ‘read history’ section of the online portal.

2. Set up a Direct Debit

If you’d like to set up a Direct Debit, you can do so by clicking through the ‘Enquiries’ section and then ‘Setting up a Fixed Direct Debit’.

Once you have done this, you will have the option to fill out your bank account details and select the date you would like to set up the payments for. You will then be sent postal confirmation within 3-5 business days to confirm the date of your first Direct Debit.

3. Make a card payment

If you have an outstanding balance on your account, you can use your Good Energy customer login to pay by card. Simply select ‘Make a Payment’ and enter both the amount you would like to pay and your card details. You’ll be sent a confirmation email and your balance will be adjusted accordingly on the portal.

Help with energy billsIf you’re having difficulties paying your bills, it’s good to know that there are a number of government-backed programmes that can help. See our Energy Schemes page for more details and to see if you qualify.

4. Go Paperless

Good Energy also offers the option to have your energy statements delivered by email, rather than post. Both good for the environment and one less item of mail to open!

I forgot my Good Energy login details

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If you’ve forgotten your Good Energy login details, there’s no need to panic! If it’s the password you can’t remember, just click on the ‘Forgotten your password’ link to the right of the box where you would usually enter your customer login details and you will be taken to the password reset page.

If you can’t remember the email address, you’ll have to get in touch with Good Energy customer service directly.

Good Energy business login

If you are a small business customer, you can register for your Good Energy login in the same way as a domestic customer. You will find your account number with the welcome pack Good Energy sent out when you first registered.

With your Good Energy login, your business can:

  • Submit meter readings
  • Set up monthly or quarterly payments
  • Sign up for paperless bills and statements
  • See your next bill date and amount
  • Make one-off payments
  • View your billing and transaction history
  • Monitor your energy usage
  • Update your account information and contact details
  • Get in touch with Good Energy directly

Good Energy mobile app

As well as the online customer portal, Good Energy offers its own app for smartphones and tablets. The app is available on both the Apple iOS and Google Android platforms and can be downloaded from the App Store or Google Play, depending on which device you are using.

The application offers many of the same features as the online portal, only on the go. You will have to register through the online portal to use the app using the email you used to sign up with Good Energy, as well as your customer account number, which you can find on your welcome pack or energy bill.

Once you have done this, you can use the Good Energy app to:

  • See bills and make payments
  • Submit meter readings
  • Submit feed-in tariff payments, if applicable
  • Register for paperless bills
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