Ceased trading · September 2020

Robin Hood Energy archive

Robin Hood Energy ceased trading on 1 September 2020. Its customers were transferred to British Gas under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2015 Nottingham

Ceased trading · 1 September 2020

Robin Hood Energy no longer supplies UK households

Sustained financial losses at the council-owned not-for-profit supplier; Nottingham City Council reported significant write-offs. Customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2015

Years on the UK market

About

Who is Robin Hood Energy?

Registered as Robin Hood Energy Limited, Robin Hood Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Nottingham, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Robin Hood Energy was founded in 2015. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Robin Hood Energy is part of the Nottingham City Council group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Robin Hood Energy — key dates

A short timeline of the Robin Hood Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2015
Robin Hood Energy is founded in September by Nottingham City Council as the UK's first not-for-profit, council-owned domestic energy supplier.
2016
Average tariff in the East Midlands falls by £87 a year, according to the Institute for Public Policy Research, partly attributed to Robin Hood's pricing pressure.
2016
Robin Hood partners with Leeds City Council to launch White Rose Energy, and with Doncaster Council to launch Great North Energy.
2020
Robin Hood Energy ceases trading in September after sustained losses. Its customer base is sold to British Gas.

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Common questions

Robin Hood Energy — frequently asked questions

Sustained financial losses at the council-owned not-for-profit supplier; Nottingham City Council reported significant write-offs.

Existing customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Robin Hood Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Robin Hood Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Robin Hood Energy statement before paying.

You can complain about the conduct of Robin Hood Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.