Robin Hood Energy is a not-for-profit energy provider owned and operated by Nottingham City Council. It was set up by the council in September 2015 in order to reduce fuel poverty by operating without frills and having no executives or shareholders to pay bonuses to, thus being able to pass on savings directly to its customers.
Both residential and business customers across the East Midlands have benefitted from Robin Hood Energy’s efforts to eradicate fuel poverty. By June 2016, the average tariff in the East Midlands had already gone down by £87 a year according to the Institute for Public Policy Research.
To find out about Robin Hood Energy reviews, we first went to customer review site Trustpilot, where it scores a respectable 3.9 out of 5 stars. Nearly two-thirds of customers give Robin Hood Energy five stars, and 80% recording positive experiences generally.
This is encouraging, as Trustpilot is very much a complaints-focused site and as such tends to attract many more negative reviews than positive ones. Many providers, particularly the Big Six, tend to receive a barrage of negative reviews on sites such as this. Small energy providers such as Robin Hood Energy, however, do tend to fare better generally.
You would think that pricing would be the main thing customers are pleased with, given its commitment to low prices above all else, but the most positive Robin Hood Energy reviews tend to point toward excellent customer service:
Great company with fantastic customer service.
In fact, there have been dozens of similar short-but-sweet five-star reviews like this left in recent months.
Robin Hood Energy is not without its share of negative reviews, however, with 13% of the more than 2,000 reviewers giving it the worst rating of Bad. These stem from a number of accounts regarding customers experiencing problems with their bills.
Their final bill claimed I used £240 of electricity in eight days. That would take some doing in a well-insulated two-bed flat, in the summertime, with no cannabis farm :-)
Not only do a number of people report such problems with their bill, but there seem to be a few instances of cases having to be taken to the Ombudsman after repeated mischarges. These cases seem to be a minority, with most users finding little fault with Robin Hood Energy’s service.
Which? gives the provider four-star ratings for both bill accuracy and bill clarity, which does stand as an indication that the above negative experiences are, for now, a minority. Which?’s overall customer score for Robin Hood Energy, however, is not among the most impressive - at 65% it ranks just joint-20th out of the 35 energy firms rated by the site.
While it is a small provider, Robin Hood Energy tariffs come in all shapes and sizes, both for direct debit and pay as you go. They’re updated every month or even more regularly, so it can be difficult to keep up with them and you’re best off giving us a call to get yourself an up-to-date quote.
The following quotes offer a high and a low estimate for how much a home in south-west London would pay for electricity:
|Tariff name||Tariff type||Payment method||Electricity unit rate||Electricity standing charge||Est. annual cost||Gas unit rate||Gas standing charge||Est. annual cost|
|Evergreen PAYG||Variable price||Prepayment||17.270 pence p/kWh||27.58 pence p/day||£636.04||3.564 pence p/kWh||35.70 pence p/day||£557.98|
|1-year Peace of Mind||Fixed-price||Fixed direct debit||14.847 pence p/kWh||21.21 pence p/day||£537.67||3.2025 pence p/kWh||31.11 pence p/day||£497.85|
While not expensive, Robin Hood Energy’s cheapest tariffs are not the cheapest on the market. Some of ts cheapest tariffs for south-west London comes in at well over a thousand pounds a year for dual fuel, and there are a number of providers offering dual-fuel plans for less than a grand.
Nor will those looking to sign up to a 100% renewable energy tariff find this with Robin Hood Energy. Smaller providers have tended in recent years to use this as a selling point to give them an edge over their Big Six competitors.
For more information on Robin Hood Energy tariffs, see our dedicated page where we break down its products in more detail and you can really decide which is best for your home.
If you’re already a Robin Hood Energy customer, you are able to login to your online account via its website. When you sign up, you should have been sent your Robin Hood Energy login info by email.
If this isn’t the case or you’ve misplaced your credentials somehow, you can reset your username or password using the appropriate links just next to the login button on the main login page. If you’ve signed up but are yet to register, there’s also a registration button right next to them.
When you log into your Robin Hood Energy account you’ll be able to do the following online:
- Pay your bills online
- View your usage history
- Submit your meter readings
- Edit your personal information
For more information on Robin Hood Energy’s login process and to access your account, see the company’s website.
If you opt for a pay as you go tariff with Robin Hood Energy, it does offer a smart meter as part of the deal. Robin Hood Energy smart meters will give you a better indication of how much gas and electricity you’re using and can be helpful for those who want to pay in advance for their energy.
You won’t pay a penny for your Robin Hood Energy smart meter, either for the meter itself or the installation and setup process.
The rollout of smart meters is part of a government initiative, which initially meant to have them installed in every home across the United Kingdom by 2020.
Every company has its own smart meter design with individualised features and functionalities, but each one uses the same network. This means that even if you switch to another provider, you’ll still be able to use your meter.
Learn more about smart meters in our smart meter guide, and to order a Robin Hood Energy smart meter see the company’s website.
Those looking for Robin Hood Energy jobs should head directly for the Careers section of its website. It’s not a tremendously detailed section, but those interested in getting information sent to them can sign up for job alerts by registering an email address which Robin Hood Energy will send updates to.
Apart from this, the Careers section has a small section with an informational video on life at Robin Hood Energy for those looking for an insight into what working with the company is like.
Ofgem regulations mean that every UK energy provider has to make information about its fuel mix publicly available, and Robin Hood Energy is no different.
This allows prospective and existing customers to get a clear idea of where the electricity they’re buying comes from. It was put in place by the government to make providers more conscious of the level of renewable energy used in their supply.
Robin Hood Energy’s mix, as you can see, is in the largest part sourced from natural gas. This is the case for many companies and is reflected in the UK’s overall fuel mix, as it is best for providers’ profit margins and doesn’t harm the environment to the same extent as coal does. Encouragingly, Robin Hood Energy does source about a quarter of its energy from renewables, which is slightly above the national average.
More about Robin Hood Energy
As its slogan suggests, Robin Hood Energy is a not-for-profit company, which means that in theory it sells the energy they buy from the national grid at a wholesale price which is just enough to cover operational costs.
As well as being affiliated with Nottingham City Council, Robin Hood Energy also partners with Leeds City Council to provide White Rose Energy, as well as with Doncaster Council to provide energy for Great North Energy. It has also partnered with Ebico - another not-for-profit which supplies 100% green electricity. These ventures have come as Robin Hood Energy has extended its initiative from reducing the bills of those in the East Midlands to a nationwide operation.
If you’re looking to contact Robin Hood Energy, we recommend calling the provider on 0800 030 4567.
Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3936 0059 or get a free callback now.
Robin Hood Energy offers no other form of direct communication. You can, however, send queries by post to its address in Nottingham or fill out an online form if you prefer, detailing your query and waiting for its customer service team to get back to you via phone or email.
For more information on contacting Robin Hood Energy, see our contact page (link coming soon).