Robin Hood Energy is a not-for-profit energy provider owned and operated by Nottingham City Council. One of their primary focuses is helping to reduce and, eventually, complete get rid of fuel poverty, which is a problem that greatly affects many parts of Great Britain. They offer both residential and business tariffs to all areas of the country, despite operating out of a local council.
Robin Hood Energy have performed rather well in customer service reviews. In the 2017 Which? Customer survey, Robin Hood Energy came 15th out of 31 energy suppliers. They were, however, just marked on one category, which was ‘Bills accuracy and clarity’, in which they received a 4 star rating. Even so, this marked them well above all of the Big Six suppliers, which are certainly not known for their quality customer service.
On Trustpilot, which is generally known for its complaints focus, Robin Hood Energy have scored extremely well, with an 8.2/10 overall rating. 66% of reviewers ranked the energy supplier with the highest possible rating, which is certainly something to be proud of.
The positive reviews mainly seem to be in reference to the switching process, which would appear to be extremely simple; however, customers begin to get critical when they encounter a problem and need to call the customers service department. Response times have been reported as extremely slow and non-helpful, but overall their service has received rave reviews.
From the above you can see that in general Robin Hood Energy has reliable and quality customer service. There are some downsides, such as slow response times, but this happens in most energy companies. Some people have reported that Robin Hood Energy’s customer service used to be some of the best in the business, but as their customer numbers have increased, they can’t seem to handle it and satisfaction has hit rock bottom. This isn’t completely surprising from a smaller energy supplier, but in order for them to keep rising, they will need to work on this.
If you are a new or existing Robin Hood Energy customer, you will be able to login to your online account via the link placed below. Your username and password should have been passed over to you via email; however, if you have forgotten any of your credentials, the appropriate reset links are on the main login section under ‘Having trouble?’. Once you are logged in, you will be able to do the following.
- Pay bills online
- View past usage history
- Submit meter readings
- Edit personal information
If you would like to login into your account now, you can click the link below to visit the Robin Hood Energy login page:
Tariffs & Prices
Despite being a smaller energy supplier, Robin Hood Energy still have a wide variety of tariffs available, not just for direct debit, but for pay as you go too. As their tariffs are updated every month, sometimes even more regularly, it is difficult to keep up with their prices, meaning the best way to get an up to date comparison, would be to give us a call. For now, however, you can see below a quote for the 13 pricing zones in Great Britain, based on the UK average usage.
Below you can see the tariff label information (TLI) for the ‘Robin Hood Energy Winter V2’ tariff:
|Region||Elec price per kWh||Elec yearly price||Elec TCR||Gas price per kWh||Gas yearly price||Gas TCR||Dual Fuel Yearly|
|North East EN||14.3036p||19.98p||£516.34||2.8592p||22.85p||£440.80||£957.14|
|North West EN||14.1158p||19.98p||£510.52||2.9757p||22.85p||£455.37||£965.88|
|Yorkshire & Humber||13.6247p||19.98p||£495.29||2.9757p||22.85p||£455.37||£950.66|
|Merseyside & N Wales||15.2505p||19.98p||£545.69||2.8592p||22.85p||£440.80||£986.50|
|South East EN||13.9588p||19.98p||£505.65||3.1140p||22.85p||£472.65||£978.30|
|South West EN||15.0076p||19.98p||£538.16||3.0412p||22.85p||£463.55||£1,001.72|
As you can see from the above, Robin Hood Energy’s cheapest tariff is not expensive. It is extremely competitive; however, there is still a fair amount of tariffs that are much cheaper. The cheapest tariff on the market at time of writing (Feb 18), for example, is OneSelect’s ‘Secure 1 Year Fixed January 2018’, which costs an average of £830.07. This is over £82 cheaper per year than Robin Hood Energy’s cheapest tariff.
At present, Robin Hood Energy do not offer any 100% renewable energy tariffs. It is unaware as to why this is, as most smaller suppliers use this as their edge over the Big Six; however, this will most likely change over the next couple of years as the country makes a push towards renewable generation. You can see Robin Hood Energy’s fuel mix below.
Due to Ofgem regulations, all energy supplier in Great Britain are forced to provide publicly available information with regards to their fuel mix. This gives customers a clearer idea of the electricity that they are buying. This change was made by the government so companies would be more conscious about the level of renewable electricity that they are using in their supply.
The largest part of Robin Hood Energy’s energy mix is natural gas, which is not surprising for most suppliers, as it increases profit margins and it is not as harmful for the environment as coal; however, they do still have a little above the national average of renewables (24%).
Robin Hood Energy offers smart meters to all new and existing customers on pay as you go tariffs. Smart meters give you a much better idea about how much gas and electricity you are using and can be extremely helpful for those who pay in advance for their energy. All smart meters offered by Robin Hood Energy are free, including the installation and set up process.
This rollout is part of the Government’s plan to have all households in Great Britain installed with smart meters by 2020. Each company has their own smart meter design which has its own features and functionalities; however, they all work on the same network, which means even if you switch away from Robin Hood, you will still be able use your smart meter as it was before. Learn more about smart meters here. Get your Robin Hood Energy smart meter by clicking the link below:
If you would like to get in touch with Robin Hood energy, you can use a variety of methods to do so. The quickest method of getting through to them is over the phone; however, given what’s been said about their customer service in reviews, you still may be on hold for a while. Carrying on from that, it seems like you’d be waiting even longer if you want to contact them via other methods such as email or letter. Nevertheless, if you would like to get in touch with Robin Hood Energy, please use the below information.
Robin Hood Energy Contact Number
Please check with your provider if you don't know how much a call will cost.
0800 030 4567
*Monday to Thursday: 8am-8pm; Friday: 8am-6pm; Saturday: 9am-5pm
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Robin Hood Energy
PO Box 10461
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About Robin Hood Energy
Robin Hood Energy was set up by Nottingham City Council and continues to be operated by them too. It is a not for profit energy company, which just so happens to also be their slogan. This means they should sell the energy that they buy at wholesale for the cheapest price possible that still allows them to cover operational costs.
Robin Hood Energy is based in Nottingham, England, but is also partnered with Leeds City Council to provide ‘White Rose Energy’. Robin Hood Energy is also the new supply partner for Ebico, which increased their customer numbers no end. The aim of the initiative was originally to reduce the bills of those living in Nottingham and the surrounding areas; however, it soon expanded to a nationwide operation, as interest in their tariffs was so extensive.