Ceased trading · September 2020

Southend Energy archive

Southend Energy ceased trading on 1 September 2020. Its customers were transferred to British Gas (gas customers) / EDF Energy (electricity customers) under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

Visit British Gas (gas customers) / EDF Energy (electricity customers)

Founded 2017 Southend-on-Sea

Ceased trading · 1 September 2020

Southend Energy no longer supplies UK households

Robin Hood Energy (the underlying white-label supplier) ceased trading. The Southend Energy brand could not continue independently. Customers were transferred to British Gas (gas customers) / EDF Energy (electricity customers) under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2017

Years on the UK market

About

Who is Southend Energy?

Registered as Southend Energy (white-label brand operated by Robin Hood Energy), Southend Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Southend-on-Sea, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Southend Energy was founded in 2017. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Southend Energy is part of the Southend-on-Sea Borough Council (brand) / Robin Hood Energy (supply) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Southend Energy?

Ownership: State-owned
Listed: No
Parent: Southend-on-Sea Borough Council (brand) / Robin Hood Energy (supply)

Timeline

Southend Energy — key dates

A short timeline of the Southend Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2017
Southend Energy launches as a partnership between Southend-on-Sea Borough Council and OVO Energy.
2018
Brand transitions to a white-label arrangement with Robin Hood Energy.
2020
Southend Energy closes following the wind-down of Robin Hood Energy in September. Customers are transferred to British Gas (for gas) and EDF Energy (for electricity).

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Common questions

Southend Energy — frequently asked questions

Robin Hood Energy (the underlying white-label supplier) ceased trading. The Southend Energy brand could not continue independently.

Existing customers were transferred to British Gas (gas customers) / EDF Energy (electricity customers) under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Southend Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas (gas customers) / EDF Energy (electricity customers)) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Southend Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Southend Energy statement before paying.

You can complain about the conduct of Southend Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.