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Southend Energy - Prices, Contact, Reviews & Distribution

Southend-on-Sea, or simply 'Southend' as it is commonly referred to, is a seaside town in Essex. It is situated on the estuary to the River Thames, leading to Central London. Its population is around 181,000. Southend's incumbent suppliers are EDF Energy for electricity and British Gas for gas.


Who are Southend Energy?

Southend Energy is an energy partnership that was made between Southend-on-Sea Borough Council and Ovo Energy in May 2017. Offers through this supplier are exclusive to Southend residents and have been negotiated to give those benefiting the best possible deal. It is estimated that the average resident opting for the Southend Energy fixed tariff will save around £246 per year, which is a huge saving!

Ovo Energy currently have a market share of around 2.4%, amounting to around 670,000 customers across the country. Perhaps in a bid to extend their presence in Southend, Ovo made this partnership in order to offer exclusive deals to those residing in the local area. It is also worth noting that they offer a 100% renewable energy tariff, which would give you a completely carbon neutral supply, all of which coming from renewable generation methods.

Want to reduce your carbon footprint? Call us to get a great deal on green energy with carbon offsetting. Call 020 3966 4692 or get a free callback.


Energy Mix

Southend Energy's gas and electricity supply business is run through Ovo Energy, which means the supply that you receive will be subject to Ovo's energy mix. See below the generation methods used to source Ovo Energy's supply:

Ovo Energy has one of the best renewable mix's out of all serious energy suppliers in Great Britain. Their renewable generation level is 40.5% higher than the national average and is their primary method of supply. They use just two materials to generate their electricity, perhaps due to their goal of having solely renewables in the near future.


Prices

Here's where Southend Energy and Ovo Energy differ slightly. Below we can see the prices available to Southend residents as of December 20th 2017. If you want to get a quick, up to date quote, you can give us call!

Southend Energy 'Fixed'
Length of fix 1 Year
Exit fees £0
Payment method Monthly direct debit
Electricity
Unit rate 15.85p per kWh
Standing charge 15.75p per day
Amount of green electricity 33%
Gas
Unit rate 3.53p per kWh
Standing charge 15.75p per day

Average costs

(Based on 3,100 kWh of electricity and 12,500 kWh of gas)

  1. Electricity - £548.94 per year / £45.75 per month
  2. Gas - £481.29 per year / £40.10 per month
  3. Dual Fuel - £1030.23 per year / £85.85 per month
Southend Energy 'Green'
Length of fix 1 Year
Exit fees £0
Payment method Monthly direct debit
Electricity
Unit rate 17.79p per kWh
Standing charge 15.75p per day
Amount of green electricity 33%
Gas
Unit rate 3.53p per kWh
Standing charge 15.75p per day

Average costs

(Based on 3,100 kWh of electricity and 12,500 kWh of gas)

  1. Electricity - £609.16 per year / £50.76 per month
  2. Gas - £481.29 per year / £40.10 per month
  3. Dual Fuel - £1090.45 per year / £90.87 per month

Get a free quote


Contact

If you would like to speak to a customer service representative, you can give Southend Energy a call using the number referenced below. You can also contact them by sending them an email, which has been placed below also.

blue telephone
 

Southend Energy contact number
Please check with your provider if you don't know how much a call will cost.
0800 408 6711
*Monday to Thursday: 8am-8pm; Friday: 8am-7pm; Saturday: 9am-2pm

Send a letter to...

Southend Energy
c/o Ovo Energy
1 Rivergate Temple Quay
Bristol
BS1 6ED

Send an email to...

hello@southendenergy.co.uk

 

Customer Service Reviews

At present, Southend Energy have not received any publically available reviews. However, we can get a pretty good idea about the customer service levels by seeing how Ovo Energy perform. Ovo Energy is the best energy supplier in Great Britain according to Which?'s 2017 review. They scored the highest out of 23 suppliers, scoring a total 78% satisfaction across the four available categories. Their highest perfomance rating came from their bill accuracy and clarity, in which they scored a 5 star rating.

  1. Customer service and complaints handling - 4 / 5
  2. Value for money - 4 / 5
  3. Bills (accuracy and clarity) - 5 / 5
  4. Helping you to save energy - 4 / 5
  5. Overall score - 78%

Don't sign up before checking our supplier reviewSwitching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 020 3966 4692 or get a free callback.

Although reviews website, Trustpilot, is generally focused on complaints and negative feedback, Ovo Energy have managed to score a 8.8 out of 10 score ('Great'), from 16,760 customers. This compares to bigger companies, such as Npower, who scored a 0.6 rating and Scottish Power, who scored 0.4. Overall, Ovo Energy has an outstanding level of customer service and should not be an issue when you consider signing up for an Ovo or Southend Energy tariff.

Distribution

DistributionDistribution Network Operator (DNO) - UK Power Networks
Gas Distributor - National Grid

If you have a power cut in your area and you want to find out what's going on as soon as possible, remember that your energy supplier can't actually do anything to help you. The company that you need to call is your distributor, which, in the case of Southend, is UK Power Networks. Click the link below to see a liver map of power cuts in your area.

UK Power Networks

UK Power Networks logo

Emergency number - 0800 31 63 105

Non-emergency number - 0800 029 4285

National Grid

National Grid Logo

Emergency gas number - 0800 111 999

Non-emergency number - 0845 835 1111

See live power cut map