Tonik Energy: latest tariff information & reviews
Tonik Energy has ceased trading. All of Tonik Energy's 130,000 customers were transferred to Scottish Power on October 10, 2020. Since the closure of this supplier, information in this guide is no longer frequently updated. All information presented here was correct at time of original publication and is for reference purposes only. For more up to date information please contact the new supplier directly.
Tonik Energy was a 100% green energy supplier with a wide range of affordable tariffs. After its closure in October 2020, Tonik customers were switched to Scottish Power. You can find out everything you need to know about the closed provider, including how customers were affected by the switch, on this page.
What is Tonik Energy?
Tonik Energy was an independent gas and electricity supplier that aimed to give its customers an increasing amount of control over their energy use. Its main goal was to help customers reduce their carbon footprint while halving their energy bills by 2022.
The supplier was founded in 2015 under the name Pilot Energy but rebranded to Tonik Energy in 2016.
How many customers does Tonik Energy have?
Tonik Energy was a small energy provider and currently supplies energy to roughly 130,000 customers by the time of its closure in 2020.
Where is Tonik Energy based?
The green energy supplier was based in Birmingham, England, but supplies energy to households in England, Wales and Scotland.
Who owns Tonik?
Tonik Energy was co-founded in 2015 by Jonathan Hayward, Simon Perkins and Christopher Russell. Today, the company has been completely dissolved and its customer base taken over by Scottish Power.
Customer reviews - Is Tonik Energy any good?
In general, Tonik Energy received great reviews from members on Trustpilot, Google and Which?. Many praised the structure and user-friendliness of the website, stating the online account system is really easy to use and navigate.
Reviews concerning customer service were also consistently positive. Customers reported it was fast, efficient and call centre staff were friendly and helpful. Many also commended the clear level of communication that was maintained between the supplier and its members.
Something customers really loved? The fact that Tonik Energy uses 100% renewable energy. While this means Tonik might not have been the cheapest option on the market, the vast majority of customers were happy to pay that little bit extra for green energy and first-class customer service.
Login and online account
All Tonik Energy customers had access to an online account where they could keep track of their energy usage and manage their account and spending. This was known as the Tonik Space Account. Since the provider went bust, it is no longer available. Customers now have access to the Scottish Power login page.
Does Tonik Energy have an app?
Surprisingly for such a fresh, forward-thinking and tech-savvy company, Tonik Energy did not offer a smartphone app. Former Tonik customers may be pleased to learn. however, that their new provider does offer an app. You can find out more about it on our Scottish Power login page.
Tonik Energy tariffs and prices
Tonik Energy offered a wide range of standard and Economy 7 tariffs. All Tonik Energy tariffs that included electricity (pure electricity tariffs and dual fuel tariffs) used 100% renewable electricity. For gas, its tariffs used 10% renewable gas and offsetthe remaining 90%. As the provider has now closed, you can no longer sign up for them.
Tonik’s carbon offset scheme was part of The Kasigau Corridor Project. For every unit of non-green gas used by its members, Tonik bought ‘carbon credits’ that help fund the project.
If you were a Tonik Energy customer and you've taken no action since being switched over to your new provider, you will now find yourself on Scottish Power's standard variable tariff.
Is Tonik Energy green?
Tonik Energy was one of the few suppliers in the UK to offer 100% renewable electricity tariffs when it was operational. All of its tariffs used green energy produced from renewable sources such as solar power and wind power, whereas Scottish Power's fuel does not. Below, you can see where former Tonik customers' fuel currently comes from:
|Scottish Power average||4%||50%||6%||36%||4%|
As you can see, Scottish Power uses a high proportion of natural gas and less than the average proportion of renewables. They do offer renewable tariffs, however, and if you're thinking of switching to one you can find out more about them on our Scottish Power tariffs page.
Did Tonik Energy use smart meters?
With Tonik now having closed, it is Scottish Power that will take charge of Tonik customers' smart meter installations. If you already had a Tonik Energy SMETS2 meter, it will continue to work as normal. If you didn't yet have one installed, you can book your installation via the Scottish Power website.
Warm home discount
As a small independent supplier, Tonik Energy did not offer the Warm Home Discount. Only providers with over 150,000 are obliged to take part in the scheme.
However, with Tonik customers now being switched over to Scottish Power, they are now able to apply for the £140 discount. For information on how to apply, head over to the Scottish Power website.
Tonik Energy had a range of contact methods, including phone, email and social media. Now that it has closed, however, former customers will need to contact Scottish Power former information pertaining to their account. The number to call is available in the table below:
|Scottish Power phone number||0800 040 7181|
|Scottish Power email firstname.lastname@example.org|
For more details on other ways to contact your new supplier and information on how to make a complaint, head to our complete Scottish Power contact guide.