First launched in 2015, Squeaky Energy - also known as Squeaky Clean Energy - is a renewable electricity provider on a mission to ‘detox the energy system’ and accelerate the transition to clean power for large corporate businesses, public sector organisations and SMEs.
Whether you're looking for Squeaky Energy tariffs and products, contact numbers and login information, or just want to learn more about career opportunities with the supplier, you'll find it all in our detailed guide.
Squeaky Energy in summary:
|Electricity: Wind, solar and hydro||100% renewable energy|
|Fuel mix score: ★★★★★||Supports clean energy generators|
|Market: England, Scotland and Wales||Not many reviews online|
Who are Squeaky Energy?
Squeaky Energy is a business energy supplier which enables large corporate businesses, public sector organisations and SMEs to purchase fully traceable ‘squeaky clean’ energy from 100% renewable sources. Its energy comes from UK-based solar, wind and hydro generators that are either owned by Squeaky Energy or its customers, who sell excess energy back to the supplier through its trading platform. The supplier claims that its network of renewable energy generators allows it to supply clean energy to its customers at a lower cost than that produced by traditional fossil fuels.
As part of its ‘clean and ethical’ approach to energy production and supply, Squeaky Energy states in its Corporate and Social Responsibilities that it refuses to work with businesses in the following sectors:
- Production of coal or coal-based energy
- Production of Antipersonnel landmines
- Production of cluster munitions Production of nuclear weapons
- Production of tobacco
- Animal Testing Facilities
Squeaky Energy login
At present, Squeaky Energy does not provide a customer portal to submit meter readings online and make changes to their account. However, the supplier does offer an online Power Purchase Agreement Platform for large corporate businesses and public sector organisations requiring large amounts of electricity. Businesses can choose the amount of energy they want to buy at a minimum baseload volume of 1MW then select the source, location price and term they need.
How do I set up my Squeaky PPA Platform?
If you are already a Squeaky Energy customer, you can visit https://corporates.squeaky.energy and register for access to Purchase Power Agreement Platform. Enter your name, job title, organisation name, business email address and phone number and click ‘register’. Once you have registered, a member of the Squeaky Energy commercial team will get in touch with you to confirm your details and qualify you as a buyer.
Login to the Squeaky PPA Platform
Follow the same steps as above to access the Squeaky Purchase Power Agreement Platform and scroll down to where it says ‘Already registered? Log in’. Enter your email address and Squeaky Energy will send you a link to login.
Squeaky Energy tariffs and Rates
As Squeaky Energy produces and buys clean energy from its customers, its tariffs are set at a fixed price, which isn’t dependent on the wholesale market. For SME customers, it offers one tariff product at a fixed rate over 12 or 24 months, paid for by Direct Debit.
Squeaky Energy Deemed Rates
Also known as out of contract rates, deemed energy rates are applied either when a customer moves into premises that are already supplied by Squeaky Energy or their business energy contract expires and they fail to come to an agreement with the supplier on a new one. These rates will continue to apply until the customer either signs a new contract with Squeaky Energy or switches their business energy provider.
We recommend switching suppliers or agreeing to a new plan with Squeaky Energy as soon as possible if you are on deemed or out of contract rates, as these rates are typically far more expensive than other market options. Get a free personalised online quote now or speak to a Selectra business energy expert on 020 3318 3633 to learn more about switching your business energy.
|Meter profile class||Standing charge||Day unit rate||Night unit rate|
|01-08 NHH||100p per day||28p per kWh||28p per kWh|
|Half Hourly||3100p per day||30p per kWh||18p per kWh|
100% Clean Fuel Mix
To help customers make an informed decision about which energy supplier they should choose, Ofgem requires that all UK energy providers publicly disclose their fuel mix. This enables the customer to know exactly where their energy comes from and how it will impact their business’s carbon footprint.
*Relates to electricity supplied in the period April 2019 to March 2020.
As a 100% renewable energy supplier, Squeaky Energy acquired all of its electricity from wind, hydro and solar power.
Unsurprisingly then, it produced 0g of radioactive waste per kWh, compared to the UK average of 0.0012g per kWh and zero CO2 emissions against an average of 205g per kWh for other energy suppliers.
Concerned about the environmental impact of your business? Squeaky Energy is just one of a number of renewable business energy suppliers, including Opus Energy, Haven Power, Valda Energy and Pozitive Energy.
Contact Squeaky Energy
Need to discuss your current tariff or thinking of signing up with Squeaky Energy for the first time? There are a variety of ways to contact the supplier.
The quickest and easiest way for both potential and existing customers to contact Squeaky Energy is over the phone. The supplier offers just one phone number for all your needs, from sales to meter readings and tariffs. If you suspect you may have a gas leak or are experiencing a power outage, you should call the appropriate emergency number in the table below rather than contacting Squeaky Energy directly.
|Department||Squeaky Energy Contact Number||Opening Hours|
|General Enquiries||020 3907 8446||Mon-Fri: 9am-6pm|
|Gas Emergencies||0800 111 999||24/7|
Check with your phone provider to find out how much a call to the Squeaky Energy contact number will cost.
Alternatively, if you do not require an immediate response, you can contact Squeaky Energy by sending the appropriate department an email.
|Department||Squeaky Energy Email Address|
|General Enquiries||[email protected]|
|Direct Sales||[email protected]|
|Broker Sales||[email protected]|
If you’d rather contact Squeaky Energy by post, you can do so at the following address:
Squeaky Clean Energy Ltd
Henry Wood House
2 Riding House Street
London W1W 7FA
Finally, Squeaky Energy has accounts on most forms of social media. The supplier is more active on some platforms than others, so we recommend taking a look to see the most recent activity before contacting Squeaky Energy on social media.
- Squeaky Energy on Facebook
- Squeaky Energy on Twitter
- Squeaky Energy on Linkedin
- Squeaky Energy on Instagram
Squeaky Energy Complaints
Unhappy with any aspect of Squeaky Energy’s service? If you need to file a formal complaint with the supplier, you can do so by following the steps detailed below.
- Contact Squeaky Energy using its general enquiries phone number above between 9am and 6pm from Monday to Friday or send an email any time to [email protected].
- Squeaky Energy will aim to fully resolve your complaint within five working days. However, more complex issues may take longer than this. If this is the case, you will be assigned a named individual who will work to resolve your complaint and update you as often as you wish.
- If Squeaky Energy and your business are unable to come to an agreement within eight weeks, the supplier will send a ‘deadlock’ letter. From here, microbusinesses can contact the Energy Ombudsman for free, independent advice. Larger businesses must seek their own independent legal advice.
- Your company is considered a microbusiness if it...
- Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million
- Uses no more than 100,000 kWh of electricity per year or
- Uses no more than 293,000 kWh of gas per year.
Contact the Energy Ombudsman service
The Energy Ombudsman exists to assist energy suppliers and their customers in resolving disputes. Its services are free and independent, and it will make a decision based on information available from both parties. This could be anything from a formal apology from the supplier or remedial action, such as offering compensation. You do not have to accept any decision the Ombudsman comes to, but if you do, Squeaky Energy will be required to abide by it.
If you would like to put your Smartest Energy complaint in writing, you can do so by contacting the Energy Ombudsman at the following address:
Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF
|Energy Ombudsman Contact Number||Opening hours|
|0330 440 1624||Mon-Fri: 8am-8pm, Sat: 8am-1pm|
Calls to the Energy Ombudsman contact number are charged at the same rate as a standard local landline call.
Squeaky Energy in the News
UK universities in landmark deal to buy energy directly from wind farms
Twenty of the UK's leading universities have struck a £50 million deal to buy renewable energy directly from British wind farms.
Newcastle University, University of Exeter, Aberystwyth University and others will benefit from the collaborative clean energy deal, which will provide electricity from wind farms across Scotland and Wales.
The groundbreaking agreement, known as a "power purchase agreement" or PPA, is the first time UK public sector energy users have banded together to purchase clean electricity.
The PPA was arranged by The Energy Consortium and Squeaky Clean Energy to fix the price of renewable electricity from a portfolio of British wind farms for the next ten years. The wind farm owner, Norwegian energy giant Statkraft, will issue certificates matching the output of the wind farms.
Squeaky Clean Energy Careers
Although one of the smaller suppliers around, Squeaky Energy employs staff in a variety of roles in areas such as operations, finance, marketing, customer service and sales and content. To find out about current vacancies, visit the Squeaky Clean Energy careers page at https://www.squeaky.energy/jobs.