Valda Energy is the renewable business supplier which only works with small to medium-sized companies. Read on for everything you need to know about this green energy upstart, including tariffs, login details, contact numbers and reviews.
Valda Energy in summary:
| Electricity: 100% Renewables | Exclusively supplies SMEs |
| Fuel mix score: ★★★★★ | Green electricity as standard |
| Market: England, Scotland and Wales | Competitive pricing |
| Selectra score: ★★★★ | Some reports of rogue brokers |
Who are Valda Energy?
A relative newcomer to the business energy market, Valda Energy specialises in supplying gas and renewable electricity to SMEs across the United Kingdom.
Formed in 2019 but built on over 20 years of experience in the business energy market, the Bicester, Oxfordshire-based supplier aims to be a sustainable alternative to its bigger rivals, offering competitive energy prices and 100% renewable electricity as standard.
If you are a sustainable SME that is keen to shrink your carbon footprint, then Valda Energy could be the business energy supplier for you.
Valda Energy login
The Valda Energy online portal and app allow customers to make payments, view energy usage and check account balances on desktop, mobile phone and tablet, whether in the office or on the go.
Valda Energy login: How do I set up my online account?
- Visit the Valda Energy website and click ‘login’ in the top right-hand corner of the page. This will take you to the Valda Energy login page. If you prefer to use the online portal on your smartphone instead, you can download the Valda Energy app from the App Store or Google Play.
- At the login screen click ‘first time login - create an account’ at the bottom of the page.
- Enter your email address and Valda Energy account ID.
- Next, you'll be asked to enter a verification code. This will be sent to the phone number associated with your account.
- Finally, you’ll be asked to create a password and, for app users, a 6-digit pin code to help you log in faster in the future.
Access the customer portal using your Valda Energy login details
Using your Valda Energy login details to access the customer portal is as easy as 1, 2, 3. Just follow the steps below:
- Visit the Valda Energy website and click ‘login' in the top right-hand corner of the page or open the Valda Energy app on your smartphone.
- Next, enter your Valda Energy login details, including the email address and password associated with your account. If you’re using the Valda Energy app, you can instead access your account using your pin code, Face ID or fingerprint, depending on your device’s settings.
- 3. Select the green ‘continue’ button.
- Low prices
- Friendly and efficient customer service
- Inconsistent billing
- Rogue energy brokers
- Contact Valda Energy directly by calling the customer service number above, emailing [email protected] or using the web chat facility on the supplier’s website. Valda Energy will aim to offer a resolution to your complaint within five working days.
- If you still believe your issue has not been resolved, you may contact Customer Relations, who will discuss your complaints with the Operations Director, by calling the Customer Relations number above, sending a letter to the Valda Energy head office or emailing [email protected].
- Should your issue go unresolved after eight weeks, you will receive a ‘deadlock’ letter from Valda Energy, outlining its proposed resolution and final decision about your complaint.
- If you are still disappointed with its decision, you can take your case to the next stage. Microbusinesses can write to the Energy Ombudsman, an independent body that works with all parties to reach an agreement. All other SMEs should pursue independent legal action as they see fit.
- Your company is considered a microbusiness if it...
- Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million
- Uses no more than 100,000 kWh of electricity per year or
- Uses no more than 293,000 kWh of gas per year.
That’s it! From the Valda Energy login homepage, you can access your payments and invoices, usage history and other account information.
I’ve forgotten my Valda Energy login details
Forgotten your Valda Energy login or password? Not to worry, it happens to the best of us sometimes. To reset your password, simply follow the instructions above and click ‘forgot password’ at the Valda Energy login screen.
You'll be taken to a page where you can reset your password. Enter your email address and click ‘request password reset’. Valda Energy will then send you an email with instructions on how to change your password.
Valda Energy reviews
As Valda Energy is one of the smaller suppliers on the business energy market, it's no surpise that there are not a considerable number of reviews online. Therefore, it's a little difficult to gauge exactly how satisfied its customers are. However, the supplier receives an average of 4.5 stars on the consumer rating website Trustpilot.
Although small in number, The majority of Valda Energy reviews on Trustpilot are positive, with 81% of customers rating the supplier either ‘Excellent’ or ‘Great’.
Based on its Trustpilot reviews, the following are the most common sources of customer satisfaction:
Very competitive price and easy to set up. Small business which means they all seem to work well together as a team. 3 properties now set up with them now so I can't recommend them enough.
Adam, Trustpilot
In contrast, 2% of customers rated Valda Energy as ‘poor’, while 16% give it the lowest possible rating of ‘bad’. The most common reasons for customer dissatisfaction among negative Valda Energy reviews were:
Was literally conned into signing up with Valda by a dishonest broker, asked Valda to release me from contract because of this but they refused. Since then I have had nothing but issues they have taken money from my account that shouldn't have been taken.
Grace Pilkington, Trustpilot
Tariffs
SME customers can choose between electricity-only or dual-fuel contracts with rates locked in for 1, 2 or 3 years on Valda Energy’s range of SmartChoice tariffs. These use smart meter technology and offer flexible payment options to customers of all credit ratings, through credit card, debit card, Direct Debit standing order or Bacs.
Don't know your unit rates from your standing charges? Make sure you’re in the know before signing up by visiting What is a Standing Charge?
Valda Energy electricity tariffs
100% of the electricity produced on Valda Energy’s tariffs comes from renewable sources, such as solar, hydro and wind power. Valda Energy’s rates for electricity vary depending on the type of metering you use. Electricity rates are as follows:
| Fixed-rate term | Standing charge | Unit rate | Estimated monthly cost | Estimated yearly cost |
|---|---|---|---|---|
| 1 Year | 31p per day | 15.48p per kWh | £267 | £3,209 |
| 2 Years | 30p per day | 15.42p per kWh | £268 | £3,214 |
| 3 Years | 31p per day | 15.81p per kWh | £273 | £3,275 |
Based on a Small Business in London paying on Direct Debit with average electricity consumption of 20,000kWh per year. Prices correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
| Fixed-rate term | Standing charge | Day rate | Night rate | Estimated monthly cost | Estimated yearly cost |
|---|---|---|---|---|---|
| 1 Year | 31p per day | 16.69p per kWh | 11.5p per kWh | £262 | £3,140 |
| 2 Years | 30p per day | 16.78p per kWh | 11.46p per kWh | £262 | £3,146 |
| 3 Years | 31p per day | 17.12p per kWh | 11.61p per kWh | £267 | £3,207 |
Based on a Small Business in London paying on Direct Debit with average electricity consumption of 20,000kWh per year. Prices are correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
| Fixed-rate term | Standing charge | Off-peak rate | Estimated monthly cost | Estimated yearly cost |
|---|---|---|---|---|
| 1 Year | 26p per day | 11.56p per kWh | £201 | £2,407 |
| 2 Years | 26p per day | 11.52p per kWh | £200 | £3,399 |
| 3 Years | 26p per day | 11.68p per kWh | £203 | £2,431 |
Based on a Small Business in London paying on Direct Debit with average electricity consumption of 20,000kWh per year. Prices are correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
| Fixed-rate term | Standing charge | Weekday rate | Evening, weekend & night rate | Estimated monthly cost | Estimated yearly cost |
|---|---|---|---|---|---|
| 1 Year | 31p per day | 16.63p per kWh | 14.01p per kWh | £263 | £3,151 |
| 2 Years | 30p per day | 16.64p per kWh | 14.08p per kWh | £263 | £3,156 |
| 3 Years | 31p per day | 16.98p per kWh | 14.31p per kWh | £268 | £3,215 |
Based on a Small Business in London paying on Direct Debit with average electricity consumption of 20,000kWh per year. Prices are correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Gas tariffs
Valda Energy’s gas tariffs are only available when customers take electricity at the same time as part of a dual fuel contract. Prices for 1, 2 and 3-year contracts are as follows:
| Fixed-rate term | Standing charge | Off-peak rate | Estimated monthly cost | Estimated yearly cost |
|---|---|---|---|---|
| 1 Year | 25p per day | 3.13p per kWh | £60 | £717 |
| 2 Years | 25p per day | 3.19p per kWh | £61 | £729 |
| 3 Years | 26p per day | 3.23p per kWh | £62 | £741 |
Based on a Small Business in London paying on Direct Debit with average gas consumption of 20,000kWh per year. Prices are correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Renewable Fuel Mix
Valda Energy has pledged to aid the fight against climate change by providing its business energy customers with 100% renewable electricity from sources such as wind power, solar and hydro. It also prioritises e-billing and online communication over traditional paper bills through the post.
*Relates to electricity supplied in the period April 2019 to March 2020.
UK Average = Coal 3.9%, Natural Gas: 39.4%, Nuclear: 16.6%, Renewable: 37.9%, Other 2.2%.
As a result of its clean electricity mix, Valda Energy produces no radioactive waste or CO2. This is in contrast to average CO2 emissions of 208g per kWh across all UK suppliers, with radioactive waste averaging 0.0013g per kWh.
Contact Valda Energy
Do you need to get in touch with Valda Energy? New and existing customers can contact the business energy supplier through phone, email, social media, or mail using the information below.
Valda Energy contact number
Customers who wish to contact Valda Energy by phone can do so using the appropriate department's number listed in the following table. In case of gas emergencies or power cuts, customers should call the corresponding number below, rather than Valda Energy.
| Department | Valda Energy Contact Number | Opening Hours |
|---|---|---|
| Customer Services | 0330 390 4510 | Mon-Fri: 8am-6pm |
| Get a Quote | 0330 124 2023 | Mon-Fri: 9am-5pm |
| Payments | 01869 717200 | Mon-Fri: 8am-6pm |
| Customer Relations & Complaints | 01869 717199 | Mon-Fri: 8am-6pm |
| Power Cuts | 105 | 24/7 |
| Gas Emergencies | 0800 111 999 | 24/7 |
Calls to all Valda Energy contact numbers are charged at the same rate as a standard local landline call.
Valda Energy email address
Alternatively, you can send an email to Valda Energy using the contact information provided below.
| Department | Valda Energy Email Address |
|---|---|
| General enquiries | [email protected] |
| Selling Energy | [email protected] |
Valda Energy on Social Media
Valda Energy can also be found on social media, with the supplier active on both Facebook and Linkedin.
Postal address
Should you prefer to contact Valda Energy in writing, you should address your communication to:
Valda Energy
Unit 11
Talisman Business Centre
Talisman Road
Bicester OX26 6HR
Valda Energy complaints procedure
Having issues as a Valda Energy customer? File a formal complaint by following these steps:
Contact the Energy Ombudsman service
The Energy Ombudsman's job is to help energy providers and consumers resolve conflicts. Its services are both free and independent. The Ombudsman can be reached using the information below.
By post
If you want to write to the Energy Ombudsman about your Valda Energy complaint, you can do so at the following address:
Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF
By phone
| Energy Ombudsman Contact Number | Opening hours |
|---|---|
| 0330 440 1624 | Mon-Fri: 8am-8pm, Sat: 8am-1pm |
Calls to the Energy Ombudsman contact number are charged at the same rate as a standard local landline call.
By email
Valda Energy: the verdict
Valda Energy could be the right supplier for you if you’re an SME looking to reduce its carbon output and work with an energy consumer that concentrates on smaller businesses rather than corporate clients. It also doesn’t hurt that the supplier offers lower prices than much of the competition.
Although there are a limited number of Valda Energy reviews online at the time of writing, we do like a supplier that responsibly sources its energy and makes the most of renewable technologies, so Valda Energy certainly scores bonus points with us for that.
If you’re still not convinced or want to find out what other energy options are available for your business, why not speak to a Selectra business energy expert? Give us a call today on 020 3318 3633 or get a free personalised quote and find the best solution to your business energy needs, fast.
Selectra Score: ★★★★