Ceased trading · March 2020

GnERGY archive

GnERGY ceased trading on 18 March 2020. Its customers were transferred to Bulb Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2012 Farnborough, Hampshire

Ceased trading · 18 March 2020

GnERGY no longer supplies UK households

Financial failure — GnERGY could not continue trading and entered administration. Customers were transferred to Bulb Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2012

Years on the UK market

About

Who is GnERGY?

Registered as GnERGY Limited, GnERGY uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Farnborough, Hampshire, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

GnERGY was founded in 2012. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

GnERGY — key dates

A short timeline of the GnERGY brand — founding, milestones, regulatory events and the closure that brought it to an end.

2012
GnERGY Limited is founded in Farnborough, Hampshire, with a stated focus on simplicity and transparency.
2020
GnERGY ceases trading on 18 March 2020; Ofgem appoints Bulb Energy as Supplier of Last Resort. Domestic customers are moved to Bulb's Vari-fair tariff.

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Common questions

GnERGY — frequently asked questions

Financial failure — GnERGY could not continue trading and entered administration.

Existing customers were transferred to Bulb Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final GnERGY statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Bulb Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to GnERGY transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final GnERGY statement before paying.

You can complain about the conduct of GnERGY (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.