GnERGY is now Bulb: Customer FAQs
GnERGY was a small, independent energy provider based in Farnborough, Hampshire. The supplier was founded in 2012 with a stated commitment to dealing with energy efficiently, transparently and with simplicity.
GnERGY has closedGnERGY Limited has ceased trading as of 18 March 2020. Customers will be moved to Bulb Energy, as appointed by the energy regulator Ofgem. The supply of energy to homes will continue as normal, and Bulb will contact all GnERGY customers to provide information about tariffs and prices. For more information, read the Bulb takeover FAQs on this page.
Bulb Energy takeover FAQs
Frequently Asked Questions
1) What will happen to my gas and electricity supplies?
You will not experience any disruption to your gas and electricity supplies during the handover. Bulb Energy will get in contact with all customers in the seven days following the handover date - 21 March 2020. If you do not hear from Bulb, you should get in touch using the contact information in the ‘How do I get in touch with Bulb?’ section of these FAQs.
2) What will happen to my GnERGY tariff?
Domestic GnERGY customers will be moved onto Bulb’s Vari-fair tariff, while business customers will be placed on the Bulb business tariff. Both will receive a final bill from their GnERGY accounts before being transferred onto Bulb accounts.
To find out more about Bulb tariff rates and prices, head to our Bulb Energy Tariffs page.
Please note that Bulb has committed to honouring any special arrangements made between GnERGY and existing customers.
3) What will happen to the credit on my account?
Bulb Energy has assured that it will protect any credit balance in customers’ accounts. If you have credit on your account, it will be transferred to your Bulb Energy account upon receipt of your final bill.
4) What do I do if I have outstanding payments owed to GnERGY?
If you have any outstanding payments on your account, you will need to pay it to either Bulb or GnERGY’s administrators. Bulb Energy will contact affected customers with more information.
5) Can I switch to another supplier before being transferred to Bulb?
Customers are encouraged not to switch suppliers or cancel their Direct Debits until they have been contacted by Bulb Energy. Switching suppliers and adjusting your payment method may create problems with your account.
6) What do I do if I’m In the middle of a switch?
If you were in the process of switching suppliers before GnERGY officially stopped trading, do not cancel your switch. Bulb Energy will contact you with more information.
7) How do I get in touch with Bulb?
Former GnERGY customers can get in touch with Bulb via the specific channel below.
| Phone | 0800 032 0119 |
|---|---|
| [email protected] | |
| Online | Live chat |
Reviews
Since the closure of this supplier, information in this guide is no longer frequently updated. All information presented here was correct at time of original publication and is for reference purposes only. For more up to date information please contact the new supplier directly.
The below reviews refer to GnERGY when it was still operating. For up to date information on the supplier that took on GnERGY's former customers, see Bulb Energy reviews.
Customer service
Customers, for the most part, have responded positively to this approach. Of over 300 reviews on popular consumer review site Trustpilot, 73% rated the supplier ‘Excellent’, while 15% rated it as ‘Good’; only 12% of the review base gave GnERGY an 'average', 'poor' or 'bad' rating. Taken together, the supplier has been awarded a 4.6 out of 5 Trustscore.
The small sample of negative reviews reveal trend of overcharging customers on direct debits, or sending erroneous bills. It is important to remember, however, that this reflects the experience of a minority of customers.
GnERGY login & online account
With a GnERGY online account you could do the following:
- View your bills.
- Make a payment.
- Review your payment history.
- Submit a meter reading.
- Manage your personal information associated with your account.
- Submit the GnERGY moving home form.
Are you a former GnERGY customer who stayed with Bulb when your supply was transferred over? For up to date information on how to access your online customer portal see Bulb Energy login.
Contact GnERGY
GnERGY offered options to get in touch by phone, email, or post. We have kept the customer service channel information below for reference. Former GnERGY customers can get in touch with their new supplier by visiting Bulb Energy contact information.
| GnERGY contact chanel | Channel details |
|---|---|
| Contact number: | 01252 494141 (Mon-Fri: 9am-5:30pm; Sat: 10am-2pm) |
| GnERGY email address: | [email protected] |
| GnERGY address: | Gurkha Bhawan, 119 Wren Way, Farnborough, Hampshire, GU14 8TA |
Tariffs & prices
The tariffs at GnERGY were simple and straight to the point. Prior to its closure, there were two fixed tariffs on offer, one for dual fuel customers and the other for single fuel customers. There was also a standard variable tariff and an online-only variable tariff.
These tariffs are no longer offered For up-to-date pricing information, please contact the new supplier.
GnERGY Fixed Tariff
- Dual fuel
- Fixed Contract
- Monthly statement through email
- Monthly fixed Direct Debit
- Exit fees
- Annual statement through email
GnERGY Super Saver
- Single Fuel Only
- Fixed Contract
- Monthly fixed Direct Debit
- No exit fees
- Annual statement through email
- Submit online meter readings
GnERGY Standard Variable
- Dual fuel
- For those who want to pay quarterly
- Monthly statement through email
- Payable by cheque, internet banking or debit card/credit card
- No exit fees
- Annual statement
GnERGY Online Only Tariff
- Online only
- Available for only dual fuel
- Monthly statement through email
- Monthly fixed Direct Debit
- No exit fees
- Annual statement through email
- Submit online meter readings
Bills & payments
GnERGY customers had the options to pay bills by monthly Direct Debit or via quarterly payments on receipt of them.
To avoid inaccurate estimated bills, we recommend that you submit a meter reading every month, no matter which energy supplier you are with. If you provide regular meter readings your account shouldn't fall into arrears.
Energy mix
While customers with GnERGY were moved on to 100% renewable electricity supplier Bulb Energy following its collapse, the former certainly wasn't the greenest energy provider around in its time. Its fuel mix was heavily reliant on coal and natural gas for its electricity. In fact, the supplier’s use of coal was the highest of any UK energy provider at 34%, more than six times the UK average at the time of its closure. At just 16.7%, GnERGY’s use of renewables was half the national average at the time.
Warm Home Discount Scheme
The Warm Home Discount scheme is a government-backed scheme to help those at risk of fuel poverty with their energy bills during the winter months. Eligible consumers can get up to £140 discounted from their energy bills from October to April.
GnERGY Energy didn’t participate in the Warm Home Discount scheme as it is only available to suppliers with over 200,000 customers. However, as one of the largest green energy suppliers around, Bulb Energy does offer the scheme to its customers.
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.