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Green Network Energy Review: Compare Tariffs Now

Green Network Energy entered the UK energy market in 2016 and has since grown at a staggering rate, with its UK customer base reaching 650,000 in 2019. The supplier, founded in Italy in 2003, has committed to expanding consumer choice through the supply of and investment in renewables.


Electricity: Coal, natural gas, nuclear, renewables, other  Customer service reviews are positive
Fuel mix score: ★★★★  Invests in renewable energy projects
Domestic market: England, Scotland, and Wales  Warm home discount offered
Customers: 650,000  Fuel mix not entirely renewable
Selectra score: ★★★  Doesn't offer the cheapest tariffs

About: What is Green Network Energy?

Green Network Energy Ltd, previously Zephyr Energy Supply Limited, is part of the Green Network Group, an energy company operating in Italy and across the UK.

The company provides gas and electricity to over a million domestic and business customers throughout Italy and the UK through its retail energy arm, while also providing energy-efficiency services and trading in energy commodities internationally.

History

  1. The Green Network Group was founded in 2003 by current CEO Piero Saulli and Executive Vice President Sabrina Corbo. The supplier joined the Italian electricity market in 2005 and the gas market in 2007.
  2. In 2011, the Group engaged in its first efforts to provide energy from renewable sources.
  3. Green Network Energy is established in the UK in 2017. In the same year, it supplies its first domestic and business customers. Executive Vice President Sabrina Corbo states that the Group has no regrets about operating in the UK amid Brexit turmoil.
  4. By 2019, Green Network Energy amassed 650,000 customers in the UK and 350,000 customers in Italy.

Reviews: Green Network Energy

Green Network Energy reviews are generally positive; customer data from review sites and surveys show that the provider is rated above average, though certainly not the best on the market.

On the popular customer review site Trustpilot, Green Network Energy has received an ‘Excellent’ rating - the highest available rating - from 59% of the 6,078-strong review base, while 24% rated the supplier ‘Great’. Only 21% rated the supplier ‘Average’ or below, with unhappy customers revealing a trend of frustration with waiting times and the Green Network Energy mobile app.

Taken together, the supplier receives a four out of five star TrustScore average.

The annual Which? Customer survey places Green Network Energy 13th of 35 energy providers for which it collected data this year. The supplier outranks the Big Six, and achieves full marks for bill accuracy. Its weakest point, according to surveyed customers, is the supplier’s digital services.

Customer Service

Green Network Energy’s ‘Italian touch’ is a key part of its customer service strategy in the UK - the supplier boasts a bilingual customer service team and commits to treating customers like family.

While receiving positive feedback in general on the quality of its customer service, it is worth noting that the supplier’s efficiency when it comes to responding to customers is poor. On average there is a delay of 14 minutes before a customer service agent answers the helpline, and it takes a full 11 days to receive an email response.

Login to my Green Network Energy account

The Green Network Energy login portal is simple, easy on the eyes, and most importantly, it’s easy to find. If you have yet to set up an online account, you can do so through the Green Network Energy website or app - available for download in the App Store and Google Play Store.

Through your online account, you can do the following:

  • Manage your personal details.
  • Check your tariff information.
  • See your energy bills and payments.
  • Submit meter readings.

Head to our dedicated Green Network Energy Login page to find the correct self-service portal link, guidance for registering and activating your account, and troubleshooting help if you find yourself shut out.

App

Customers can alos manage their account through the Green Network Energy app. It gives you the same access as the online my account system, but does not currently let you manage payments. The app is available for Android and Apple devices from the Google Play Store and App Store.

Meter reading

Meter readings are essential for accurate billing. Green Network Energy customers are encouraged to submit meter readings once a month.

The current status of Green Network Energy’s smart meter rollout means that the majority of customers - those not in the smart meter test group - will have to submit meter readings manually through their GNE accounts, either via the supplier’s website or the GNE app.

If you do not submit regular meter readings, you will receive estimated bills based on your last submitted reading. Your bills will be adjusted for actual usage once you submit a subsequent reading.

To find out how to read your gas and electricity meters, head to the Selectra meter reading guide.

Tariffs, rates & prices

Green Network Energy offers five tariffs: Two standard variable plans, two fixed-rate, and a single prepayment option. In the sections below, we have outlined all tariff rates, standing charges, and exit fees.

Customers switching to one the supplier’s fixed tariffs will receive introductory credit worth £80; while families with three or more kids can receive £100 family credit for switching to a fixed rate tariff. Any credit you receive will be applied to your first bill.

The prices shown on this page are for gas and electricity supplies to London households. Please note that energy prices vary by region; to get a personalised Green Network Energy quote, head to our Compare page, or speak to a Selectra energy expert on 02039 360059.

For information about unit rates, standing charges, and early exit fees, as well as the difference between fixed and variable tariffs, see our Electricity and Gas tariff guides.

1. GNE Family Green 12 Month Fixed V7

  1. This is the supplier's CHEAPEST tariff
  2. Fuel: Electricity/gas (single and dual fuel)
  3. Tariff type: Fixed-rate, 12 months
  4. Payment: Direct Debit or pay on receipt of bill
  5. Economy 7 option available; Economy 7 times differ by region and may range from 10pm-8:30am.
  6. Dual fuel discount of £7.50 per fuel

  Direct Debit Pay on receipt of bill
Price per kWh: Electricity - 13.78p
Gas - 2.60p
Electricity - 13.78p
Gas - 2.60p
Economy 7 price per kWh: Electricity day rate - 14.24p
Electricity night rate - 8.85p
Gas - 2.60p
Electricity day rate - 14.24p
Electricity night rate - 8.85p
Gas - 2.60p
Standing charge per day: Electricity - 21.00p
Gas - 24.00p
Electricity - 36.00p
Gas - 39.00p
Economy 7 standing charge per day: Electricity - 28.00p
Gas - 24.00p
Electricity - 42.00p
Gas - 39.00p
Exit fee: £21.87 per fuel £21.87 per fuel

2. GNE Family Green 2 Year Fixed V5

  1. Fuel: Electricity/gas (single and dual fuel)
  2. Tariff type: Fixed-rate, 24 months
  3. Payment: Direct Debit or pay on receipt of bill
  4. Economy 7 option available; E7 hours differ by region and may range from 10pm-8:30am.
  5. Dual fuel discount of £7.50 per fuel

  Direct Debit Pay on receipt of bill
Price per kWh: Electricity - 14.58p
Gas - 2.81p
Electricity - 14.58p
Gas - 2.81p
Economy 7 price per kWh: Electricity day rate - 15.02p
Electricity night rate - 9.46p
Gas - 2.81p
Electricity day rate - 15.02p
Electricity night rate - 8.85p
Gas - 2.60p
Standing charge per day: Electricity - 23.00p
Gas - 27.00p
Electricity - 37.00p
Gas - 42.00p
Economy 7 standing charge per day: Electricity - 32.00p
Gas - 27.00p
Electricity - 46.00p
Gas - 42.00p
Exit fee: £26.25 per fuel £26.25 per fuel

3. GNE Standard Var V1

  1. Fuel: Electricity/gas (single and dual fuel)
  2. Tariff type: Standard variable
  3. Payment: Direct Debit or pay on receipt of bill
  4. Economy 7 option available; E7 hours differ by region and may range from 10pm-8:30am.
  5. Dual fuel discount of £7.50 per fuel

  Direct Debit Pay on receipt of bill
Price per kWh: Electricity - 17.36p
Gas - 3.69p
Electricity - 18.34p
Gas - 3.97p
Economy 7 price per kWh: Electricity day rate - 18.68p
Electricity night rate - 12.43p
Gas - 3.69p
Electricity day rate - 19.67p
Electricity night rate - 13.09p
Gas - 3.97p
Standing charge per day: Electricity - 23.00p
Gas - 26.00p
Electricity - 27.00p
Gas - 31.00p
Economy 7 standing charge per day: Electricity - 23.00p
Gas - 26.00p
Electricity - 27.00p
Gas - 31.00p
Exit fee: None None

4. GNE Standard Var Capped

  1. Fuel: Electricity/gas (single and dual fuel)
  2. Tariff type: Standard variable
  3. Payment: Direct Debit or pay on receipt of bill
  4. Economy 7 option available; E7 hours differ by region and may range from 10pm-8:30am.
  5. Dual fuel discount of £7.50 per fuel

  Direct Debit Pay on receipt of bill
Price per kWh: Electricity - 17.36p
Gas - 3.69p
Electricity - 17.36p
Gas - 3.69p
Economy 7 price per kWh: Electricity day rate - 18.68p
Electricity night rate - 12.43p
Gas - 3.69p
Electricity day rate - 18.68p
Electricity night rate - 12.43p
Gas - 3.69p
Standing charge per day: Electricity - 23.00p
Gas - 26.00p
Electricity - 23.00p
Gas - 26.00p
Economy 7 standing charge per day: Electricity - 23.00p
Gas - 26.00p
Electricity - 23.00p
Gas - 26.00p
Exit fee: None None

5. Prepayment V1

  1. Fuel: Electricity/gas (dual fuel)
  2. Tariff type: Pay as you go
  3. Payment: Prepayment meter top up

Price per kWh: Electricity - 16.40p
Gas - 3.54p
Standing charge per day: Electricity - 26.20p
Gas - 34.00p
Exit fee: None

Pay as you go customers can top up their prepayment meters through their online accounts - via desktop or the GNE app - or in any PayPoint store.

Green Energy Network vs, E.ON. British Gas, Octopus Energy & Bulb

How do Green Network Energy prices stack up when compared to that of other gas and electricity suppliers? While not the most expensive, GNE tariffs are not the cheapest on the market.

A three-bedroom flat in London powered by GNE, with the national average consumption rate and on the supplier's cheapest tariff, would spend approximately £891.05 over a year - well below the price cap set by the energy regulator Ofgem and cheaper than leading supplier British Gas’s latest fixed tariff (HomeEnergy Fix Nov 2021) by £262,22‬ over 12 months.

Green Network Energy (GNE) Vs. Tariff Yearly cost Annual savings
Green Network Energy GNE Family Green 12 Month Fixed V7 £891.05 -
British Gas HomeEnergy Fix Nov 2021 £1,153.27 GNE: £262.22
Bulb Vari-Fair £951.00 GNE: £59.95
Octopus Energy Octopus 12M Fixed £928.90 GNE: £37.85
Tonik Energy Go Green Exclusive v4 £872.00 Tonik: £19.05
E.ON Fix Online Exclusive v30 £839.00 E.ON: £52.05

Smart Export Guarantee

The supplier’s Smart Export Guarantee (SEG) is an alternative to feed-in-tariffs (FIT), whereby customers that generate small amounts of renewable energy at home can get paid to export electricity into the grid. The export tariff rate is 3.5p per kWh.

To sign up to the SEG tariff, customers must meet the following conditions:

  • You must have an electricity meter that can measure electricity export in half-hourly intervals.
  • You agree to provide Green Network Energy with accurate meter readings when requested.
  • Any renewable electricity you generate must come from solar, hydro, wind, anaerobic digestion, or micro-combined heat and power.
  • Your installed capacity must be up to and must not exceed 5MW; if you have micro combined heat and power, your total installed capacity must not exceed 50kW.
  • You must ensure that all installations are MCS certified, or have equivalent certification.
  • You must not be in receipt of feed-in-tariff payments.

Green network energy for business

Business energy customers are offered bespoke GNE contracts for their business premises. All business contracts are fixed-rate and include standing charges. Calculations for tariff charges are affected by meter types, region, and typical consumption.

If you are moving into a new premise supplied by Green Network Energy, or if your fixed-rate contract has terminated, you will be charged the supplier’s ‘deemed’ tariff rates, which are often more expensive than fixed rates.

To negotiate a new agreement, to submit a meter reading, or for any billing, payment, and any other customer enquiry, please use the GNE business contact information in the table below.

Contact channel Channel details
Phone 0800 520 01 01 (Monday to Friday, 08:00 – 18:30 and Saturday 09:00 – 13:00)
Email support@greennetworkenergy.co.uk
Compare business energy with SelectraWe can help you find the best business energy deals on the market by comparing all available tariffs. Call now on 02039 360059 to get a quote.

Fuel Mix: Is Green Network Energy actually green?

Both GNE Family Green fixed-rate tariffs offer 100% renewable electricity, however the supplier’s standard and prepayment electricity supplies are made from only 33% renewable sources, the rest coming from fossil fuels and nuclear power.

This brings the supplier’s total use of renewable energy sources for its electricity supply to 53.4% - higher than the national average - with natural gas close behind at 30.9%, followed by nuclear power at 9.3% and coal at 4.5%.

The supplier has not disclosed its gas mix.

CO2 166 g/kWh emissions
Radioactive Waste 0.003 g/kWh

Green Network Energy does invest in renewable energy power stations across Europe. Green Network Group companies have built solar panel installations in Rome and Romania, and wind farms in Puglia.

Does Green Network Energy use smart meters?

GNE second generation smart meters (SMETS2) are currently being tested with a small sample of GNE customers to ensure that all systems operate smoothly and efficiently. The supplier has stated that it aims to offer free smart meters to all of its customers by the end of 2020.

If you already have a second generation smart meter and you are switching to Green Network Energy, your smart meter will continue to function as normal. If, however, you have a first generation smart meter, its smart capacity may no longer function.

What is a smart meter?A smart meter has a digital display that can show you the cost of your energy use in real-time. It also sends automatic meter readings to your supplier so that you get billed accurately for your usage. To find out more, head to our smart meter guide.

Billing: How to pay

You can pay your Green Network Energy bills by monthly Direct Debit or by cheque, card, or bank transfer on receipt of your bills. To set up a Direct Debit or pay by any other method on receipt of your bill, please use the information in the table below.

Set up Direct Debit Call 0800 520 0202 (Monday to Friday 8am-6:30pm; Saturday 9am-1pm)
Pay by card Call 0800 520 0202 (Monday to Friday 8am-6:30pm; Saturday 9am-1pm)
Pay with cheque By post to: Accounts Receivable, Green Network Energy, Po Box 2143, Croydon, CR90 9RZ
Pay by bank transfer Bank Details:
Account name - Green Network Energy Limited.
Account number - 43194752
Sort code - 20-47-35
Use your account number in the reference

Customers opting for Direct Debit payments will receive a discount on their monthly bills. Please note that you can view and change your Direct Debit settings by going to your Green Network Energy online account.

Warm Home Discount

Green Network Energy is part of the Warm Home Discount Scheme, a government backed programme designed to help households at risk of fuel poverty with their electricity bills during the coldest winter months. The Warm Home Discount provides eligible consumers with a one-off payment of £140.00 off their winter electricity bills.

Please note that some consumers will receive this payment automatically (the Core group), while others will have to apply (the Broader group). To find out which group you fall in, see our Warm Home Discount guide.

Green Network Energy accepts a limited number of Broader group applicants on a first-come-first-serve basis, meaning that there is no set deadline.

Apply for the Warm Home Discount

Contact Green Network Energy

Want to get in touch with Green Network Energy? In the table below you’ll find the supplier’s customer service contact and social media info, including its croydon call center number, email address, and postal address.

For information about the supplier’s complaints contact details and procedures, see our Green Network Energy Contact page.

Contact channel Channel details
Phone 0800 520 0202 (Monday to Friday 8am-6:30pm; Saturday 9am-1pm)
Email care@greennetworkenergy.co.uk
Post Green Network Energy, PO Box 2143, Croydon, CR90 9RZ
Online Live chat
Social media

Green Network Energy FAQs

  1. Will I be subject to a credit check when signing up?

    If you sign up to a credit-meter tariff, you will undergo a credit check with a credit reference agency before your account can be opened. If you fail a credit check, the supplier will set you up with a prepayment meter and request that you provide a security deposit.

  2. How do I notify Green network energy about moving house/premise?

    Whether you are moving into a GNE-supplied home or premise, or moving out, you will have to notify the supplier.

    If you’re an existing domestic customer, you can notify the GNE customer care team on 0800 520 0202. If you’re a business customer, please fill in the supplier’s moving out form and send it to support@greennetworkenergy.co.uk. Please note that if you would like to stick with Green Network Energy in your new house/premise, you will have to open a new account with the customer care team or online.

    As soon as you notify GNE, the supplier will draw up your final bill and process any refund due. If you are in debt to the supplier, you may be offered a repayment plan to clear all outstanding charges.

    If you’re moving into a GNE-supplied house/premise, you will be on a default variable tariff. Get in touch with the supplier or shop around to get on a better tariff. You can get in touch with a Selectra energy expert on 02039 360059 to get a market comparison and find the best deal.

  3. Does Green network energy offer boiler cover?

    Green Network Energy does not offer boiler cover. If you would like help finding the cheapest boiler cover on the market, get in touch with Selectra of 02039 360059 for exclusive deals.

  4. Can I get cashback by referring a friend?

    You can receive £60 everytime you refer a friend with a personal GNE referral link, which you can find in your online account; and what’s more, your friend will also receive £60 in credit.

  5. What is the Green Network Energy emergency number?

    If you have a continual loss of power, please call 150 from a mobile or landline to get directed to your Distribution Network Operator (DNO), to whom you can report the power cut and get further information.

    If you think you may have a gas leak, turn off all appliances, open all windows and doors, and turn your gas supply off at your meter. Then call the National Gas Emergency Service helpline on 0800 111 999 to request a visit from a gas-safe registered engineer.

  6. Does Green Network Energy offer an Economy 10 tariff?

    Unfortunately, the supplier does not currently offer Economy 10 tariffs. This is because Green Network Energy does not support Economy 10 meters in its system.

  7. Can I find job opportunities at Green Network Energy?

    Green Network Energy regularly updates its jobs page with the latest vacancies and openings, for which you can apply online.

  8. How do I cancel my green network energy account & switch?

    Switching suppliers and terminating your Green Network Energy account is easy. Once you find the right energy deal and sign up to a new supplier, your new supplier will contact Green Network Energy to facilitate the switch.

    You will not experience any cut to your supply while switching. GNE will send you a final bill, and process any refund owed to you. You may be charged a cancellation fee (exit fee) if you terminate a fixed-term contract before the end of its full-length term.

    If you are looking for the best deal on the market, why not get in touch with a Selectra energy expert on 02039 360059 for help? We can compare deals across the market to find the right one for you.

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