Tonik Energy contact: customer phone & email
Tonik has consistently scored highly with its customers for both its low prices and top customer service. Whether you’re already signed up with the provider or thinking of making the switch over, we’ve got all the Tonik Energy contact numbers, emails and addresses you’ll need to get in touch with the green energy supplier.
Tonik Energy has ceased trading. All of Tonik Energy's 130,000 customers were transferred to Scottish Power on October 10, 2020. The Tonik login page has been removed from their website. Affected customers can read our guide for more advice on what to do next.
Tonik Energy: contact numbers and opening times
|Department||Phone number||Opening hours|
|General Enquiries||0333 344 2686||Monday-Friday 8am-5pm|
|Renewable Energy Products||0113 815 5366||Monday-Friday 8.30am-9pm|
|Gas Emergencies||0800 111 999||24/7|
Tonik Energy contact number for existing customers
If you’re already a Tonik Energy customer, the speediest way to get in touch with your energy supplier is by calling its Birmingham-based member services team. Read on to find out which phone numbers to call for general enquiries, complaints and emergencies.
Tonik Energy general enquires
For all general Tonik Energy customer service enquiries, such as billing, making changes to your tariff or setting up a direct debit, you can call the Tonik energy phone number on 0333 344 2686. Lines are open Monday to Friday from 8am to 5pm.
Unfortunately, this number is unavailable at weekends, but you can also either email the provider or use the FAQ on its website to see if your question is answered there.
Tonik Energy complaints contact number
If you need to complain to Tonik for any reason, your first port of call should be the Tonik general enquiries team on 0333 344 2686 (lines open Monday to Friday, 8am to 5pm) where you can escalate your complaint by asking to speak to a manager. Make sure you have your account details to hand when calling, to speed up the process.
Tonik will make a note of your complaint and keep you updated regularly, if they are not able to solve the issue at first point of contact. If you’re unable to come to an agreement, the provider will issue a ‘Deadlock Letter’, which is a formal written record of the complaint and Tonik’s resolution proposal.
Once eight weeks have passed since the original complaint, you can escalate your issue to the Energy Ombudsman. This is an impartial body which will come to an independent decision based on information from both sides. However, you should note that you’re not bound to accepting this decision if you don’t agree with it.
Energy Ombudsman Contact Number
Please check with your provider if you don't know how much a call will cost.
Telephone: 0330 440 1624
*Monday to Friday: 8.00am-8.00pm, Saturday: 8.00am-1.00pm
(Closed on bank holidays)
Tonik Energy emergency contact number
If you’re a Tonik customer and involved in an emergency, you should contact these emergency numbers, rather than the provider itself.
Gas leak emergency number
If you smell gas, you should call the Gas Emergency Services line on 0800 111 999. This is a freephone number and lines are open 24/7.
Make sure to open all doors and windows to ventilate your home, switch off all gas appliances and leave the property to wait for a gas safe registered engineer to arrive.
Power cut emergency number
In case of a power cut, you should contact your Distribution Network Operator directly on 105. This number is free to call from most landline and mobile numbers.
Tonik contact number for green energy products
As well as providing green energy tariffs, as part of its commitment to clean energy Tonik offers a number of different renewable energy products, including solar panels for the home, electric vehicle (EV) chargers and home storage batteries, such as the Tesla Powerwall.
You don’t need to be a Tonik customer to invest in green energies with the provider. Its renewable solutions are open to everybody, even those who are already signed up with another energy supplier. Tonik’s partner Phoenix Works carries out the installation of clean energy products on Tonik’s behalf and you can get in touch with them by calling 0113 815 5366 Monday to Friday, 8.30am to 5pm.
Tonik Energy contact number for new customers
Not yet a Tonik customer, but thinking of switching? If you’ve already done your research and feel it could be the right provider for you, give the Tonik Energy customer service team a call on 0333 344 2686.
Tonik Energy online contact
If you prefer to contact your supplier online or just don’t want to wait on hold for a Tonik Energy customer service agent, there are a number of different ways to do so.
Tonik energy customer help and FAQs
As Tonik only has a couple of contact numbers, you may have more luck with its online customer help and FAQs page, to see if you can find the answer to your query or question there.
Tonik Energy contact email
For anything that doesn’t require an immediate response, you can use the Tonik Energy online customer contact form or send the provider an email at email@example.com. If it’s regarding a complaint, you can ask for your message to be directly passed on to a manager, who will try to get back to you within the same working day.
Tonik Energy contact on social media
A quicker way to contact Tonik may be through its social media, as for many energy providers these channels are often manned by their own dedicated customer service teams. You’ll find Tonik in all the usual places, such as Facebook, Twitter and even YouTube.
Tonik Space account
If you’re already a Tonik Energy customer, you can actually handle many account-related issues yourself through your Tonik Space online portal. From here you can see your meter readings, bills, statements and account details, as well as make payments and change your personal and billing information.
Tonik Energy address
Finally, if your preferred method of contact is by post, you can send a letter to the provider’s head office, based in the centre of Birmingham:
Tonik Energy Ltd,
Fifth floor Lombard House
Great Charles Street
Birmingham B3 3LP