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E.ON Next Contact Number and Email

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Do you need the E.ON Next contact number? We’ve put together this guide to all the E.ON Next contact methods for billing or emergencies so you can get in touch with E.ON Next the most convenient way for you.


E.ON Next Contact Number

Unlike many other energy providers, there is only one E.ON Next contact number that you’ll need to sort out all of your queries. E.ON Next does have other numbers for out of hours emergencies and business contacts, but mostly likely you’ll only need the main one:

Department Number Opening Hours
Billing & Account Enquiries 0808 501 5200 Mon-Thurs 9am-5pm
Fri 9am-4pm
Emergencies 0808 501 5088 24/7
Business Enquiries 0808 501 5699 Mon-Thurs 9am-5pm
Fri 9am-4pm

Whichever E.ON Next contact number you need to ring, it will be an 0808 number that means you can call E.ON Next free of charge without paying a premium.

E.ON Next Contact Number for Customer Service

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If you need to contact E.ON Next about a billing enquiry, you should call the main E.ON Next customer service number on 0808 501 5200. This number is available from 9am to 5pm on Monday until Thursday, and from 9am to 4pm on Fridays. It is closed on the weekends. Call this number to deal with issues such as:

  1. Billing enquiries
  2. Payments
  3. Update account information
  4. Moving Home
  5. Complaints
  6. Tariffs and renewals
  7. Smart meter top up
  8. Warm Home Discount

You can also resolve most of these issues using the E.ON Next Login.

E.ON Next Contact Number for Emergencies

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If you’re in an emergency situation or you have run out of credit on your pay as you go meter, call the E.ON Next emergency number on 0808 501 5088. This is their out of hours contact number that is available to customers who are having problems with their electricity supply.

E.ON Next Contact Number for Text Relay

If you are speech impaired or hard of hearing, you just need to add 18001 before any E.ON Next contact number to use the text relay. You will not be charged extra for the text relay service with E.ON Next.

How does E.ON Next compare?

If you’re looking to switch to E.ON Next, the best way to get an idea of what other customers think about the company is to check out the reviews. Take a look at our E.ON Next Reviews guide to find out more.

E.ON Next Contact Email Address

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If you prefer not to talk over the phone or need to include other information, you can use the E.ON Next contact email address to explain your problem fully and get help with a long term problem. The general E.ON Next contact email address you need is hi@eonnext.com.

Can I Write to E.ON Next?

As part of its drive to using sustainable energy, E.ON Next is concentrating on becoming a fully online company that is completely paperless. This means that you cannot write a letter or pay your E.ON Next bill in the post and the best way is to use the E.ON Next contact number or email address. However, they do provide an address for making official complaints.

E.ON Next Contact on Social Media

If you prefer to speak to an E.ON Next customer service representative straight away but would rather not speak on the phone, you can talk to E.ON Next through social media.

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E.ON Next Twitter

To get in contact with E.ON Next on Twitter, look them up using their Twitter handle @eon_next and send them a private message. You can tweet them directly, including your issue, but the E.ON Next twitter team will request you send them a private message.

E.ON Next Facebook

You can also message E.ON Next on Facebook. Navigate to their Facebook and click Send message to start talking to a representative.

Is there an E.ON Next Live Chat?

There isn’t an E.ON Next live chat available on their website. If you want to talk to someone over an online chat, you will need to use the social media channels.

If you’re in an emergency, call.

If you’re having an emergency situation, such as you have no credit on your meter or you have a power cut, don’t send a message or email, but call the E.ON Next emergency contact number on 0808 501 5088.

E.ON Next Complaints

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If you have a complaint, there is an E.ON Next complaints procedure to follow to help you get your issue resolved as quickly as possible. This is a simple 3 step process that will give you peace of mind when it comes to sorting out the problem.

E.ON Next Complaints: Step 1

The first step is to raise the issue with the E.ON Next complaints team that you can contact using their regular general enquiries phone number on 0808 501 5200. Explain what the issue is and they should be able to solve it there and then.

E.ON Next Complaints: Step 2

If the E.ON Next complaints team is unable to resolve your complaint on the first call, it will be escalated to a manager for them to have a closer look at the issue. You should also consider writing a formal complaint in an email to unhappy@eonnext.com or by letter to:

E.ON Next
Trinity House
2 Burton Street
Nottingham
NG1 4BX

Writing a formal complaint

Writing a formal complaint should include two paragraphs. The first paragraph should include the details of the complaint and what exactly has happened. In the second paragraph, you should state what you would like E.ON Next to do about your issue.

If you need any help, Citizens Advice has complaint letter templates available.

E.ON Next Complaints: Step 3

If you have not received a response from the E.ON Next complaints team within 8 weeks, or you are unhappy with the response, you can escalate the complaint further to the Energy Ombudsman. You can contact the Energy Ombudsman by phone on 0330 440 1624, or by letter to:

Energy
PO Box 966
Warrington
WA4 9DF

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