Headquarters Glasgow, Scotland
To say that Scottish Power is one of the biggest energy suppliers in the country, they don't perform so well in customer service reviews. Out of the 31 British energy companies that were reviewed in Which?'s 2017 customer survey, Scottish Power came joint 26th with British Gas, scoring above only Npower in the Big Six. They scored 3 out of 5 stars on each of the four categories, scoring an overall satisfaction rating of 52%
Trustpilot, the customer driven reviews site, went even further on the poor customer service provided by Scottish Power. Out of 1,646 people, 95% gave them a 1 out of 5 stars rating, the worst possible option. The largest part of the reviews are in relation to billing errors and overcharging, but every possible complaint will most likely have been covered at least once. Their overall rating was just 0.4 out of 10, which is absolutely dreadful.
Overall, it appears that Scottish Power are getting worse year on year with their customer satisfaction. Especially with the increase in competition from smaller, independent suppliers, Scottish Power are going to really need to reevaluate their customer service strategy if they wish to stay at the top of the energy food chain, regardless of their prices.
If you are a new or existing Scottish Power customer, you can login to your online account by clicking the button below. You do, however, need to have an account set up already to do this. If you have not yet signed up for a Scottish Power account, you can simply click 'Register now' on the sign in screen. Once you are logged in, you will be able to manage a whole host of things that you would have otherwise had to call up for. These include:
- See usage history
- See historic bills
- Pay bills
- Submit meter readings
- Update personal information
If you have forgotten any part of your login credentials, you can simply reset them by clicking on 'Forgotten password?' on the login screen. Use the below button to visit the online account login screen
Tariffs & Prices
Scottish Power, no different from other Big Six suppliers, have a mountain of tariffs that are updated constantly throughout the year. As such it is hard to keep up with exactly how much each kWh costs. In order to get the most accurate reading, we suggest that you give us a call. However, until then, below is a comparison of the average regional prices for one of Scottish Power's tariffs.
- Below you can see the tariff label information (TLI) for Scottish Power's 'Standard' variable tariff:
|Region||Elec price per kWh||Elec yearly price||Elec TCR||Gas price per kWh||Gas yearly price||Gas TCR||Dual Fuel Yearly|
|North East EN||13.768p||£516.29||16.65p||3.600p||£539.55||4.32p||£1,055.84|
|North West EN||14.147p||£528.04||17.03p||3.610p||£540.73||4.33p||£1,068.77|
|Merseyside & N Wales||14.762p||£547.11||17.65p||3.719p||£554.38||4.44p||£1,101.49|
|South East EN||14.100p||£526.60||16.99p||3.697p||£551.62||4.41p||£1,078.22|
|South West EN||14.957p||£553.16||17.84p||3.570p||£535.74||4.29p||£1,088.90|
At time of writing (Jan 18), Scottish Power's cheapest tariff would cost the average person in the Yorkshire region around £916.76 per year, which is still £94.63 more expensive than the cheapest on the market right now, Outfox The Market's 'Whack! January Tariff'. That said, Scottish Power prices are still extremely cheaper than the majority of big suppliers operating in Great Britain, so you wouldn't be losing out too much being on one of their deals.
At present, Scottish Power do not offer any 100% renewable energy tariffs, but as you can see from their fuel mix presented below, their renewable percentage is above the national average. This is a common trend among the bigger companies, as they are responsible for the entirity of their energy generation. Currently it makes sense to make a gradual transition towards renewables instead of offering 100% in a tariff.
Given the countries push towards renewable energies, all British energy suppliers are now required to provide public information about their energy sources each year. This makes for a clearer idea of a company's efforts in cleaning up their energy mix. From the below information we can see that Scottish Power have narrowly scraped passed the national average for renewable energy with 28% (the national average is 24%).
Like many big suppliers across the world, the largest percentage of Scottish Power's energy comes from natural gas. Although the carbon emissions created from natural gas are not quite as potent as those created through coal, natural gas is still a finite resource that will run out in the not so distant future. It is likely, however, despite the below, that there will be a big shift towards renewables in the next statement.
The UK Government is currently undergoing a national rollout of smart meters that is set to be completed by 2020. This means that they wish to have every single home in the country installed with a new smart meter by this time. Smart meters can be refused by customers; however, we see no really reason as to why they would. You can learn more about smart meters here.
Each supplier has their own smart meter design and features; however, they all still work on the same network, meaning even if you switch to another supplier, your smart meter will work exactly the same. If you would like to get ahead of the game and order your free smart meter today, you can click the link below to book your fitting with Scottish Power.
About Scottish Power
Although now part of the Iberdrola S.A Group based in Bilbao, Spain, Scottish Power runs as a vertically integrated energy company, meaning each element of the supply chain is carried out and owned by the company itself, unlike British Gas, who are solely responsible for supply, leaving generation and distribution to their parent company ‘Centrica’.
Supplying to over 5 million homes and businesses, Scottish Power generated a revenue of £9,662.7m in 2015 from generation and supply. They are also the UK’s largest generator of wind energy, making enough green energy to sustain Liverpool, Glasgow and Edinburgh combined, also stating thatthey will invest £1.4 billion in renewable energy for the next 4 years.
Scottish Power has its headquarters in Glasgow; however, it has many other offices up and down Great Britain, primarily in its distribution areas: Scotland; and Merseyside & North Wales. Its subsidiary 'Scottish Power Energy Networks' is responsible for the distribution of electricity to the aforementioned areas.
When you buy into Scottish Power, you are actually buying into Spanish energy conglomerate Iberdrola. This trades on the Madrid Stock Exchange (Bolsa de Madrid). It seemed to have a very promising 2017, yet with prices falling slightly towards the end of the year. So far, in 2018, prices seem to have recovered, seeing a steady rise once again, as you can see below.
- Below you can see the general trend for Iberdrola's stock prices over the last 12 months
Scottish Power is wholly owned by Spanish energy conglomerate Iberdrola. Scottish Power is just one of many subsidiaries under this name, along with the likes of 'Avangrid' in the USA and 'Iberdrola Ingeniería' throughout the world. As one of the presitigious Big Six suppliers in the UK, Scottish Power have secured a huge customer base, bringing them a 2016 revenue of £3,677.6 million from supply.
Taking into consideration their generation business as well, Scottish Power made a total £4,736.4 million in revenue in 2016. This is broken down into two main generation segments: 'ScottishPower Generation' and 'ScottishPower Renewables'. Each made the following:
- Standard generation - £719.1 million
- Renewable generation - £339.7 million
With the above total revenue, we can also see, given the Consolidated Segmental Statement (CSS) produced, how much profit made. In 2016, Scottish Power made an EBIT profit of £205.7 million. This would have been much larger; however, they made a massive loss of £46.9 million on their standard generation business.
As an entire company, Iberdrola makes huge revenues each year, in 2016 making a ginormous €29,215.38 million.
- You can read more about Scottish Power's 2016 financial activity by clicking the link below to their Consolidated Segmental Statement (CSS):
Careers / Jobs
There a number of ways through which you could start your career with Scottish Power, whether you want to persue a technical, engineering or part-time position. Not only that, but Iberdrola as a whole offer career opportunities worldwide, across North & South America, Europe and Asia. You could find yourself working in the following areas:
- Business support
- Marketing & Strategy
- Customer service
- Smart metering
Those are just some of the many areas in which you could work with Scottish Power. If you are interesting in finding out more, you can visit the following link to see all available vacancies worldwide.