If you prefer to speak to real humans instead of doing everything online, you can give Npower a call using the number that we've provided below. Remember, however, if you haven't already done your research into the cheapest tariffs on the market, we'd highly recommend that you give us a call or click here for a free callback. You can get a better idea about Npower's current offers by visiting their website or go directly to their quotes page to see how much your usage would cost you.
Customer Service Contact
If you have a general enquiry that may or may not be related to your existing account with Npower, you can use either of the numbers provided below to contact their customer service department. The number that you choose to call will not take you to a different destination, it is only as such to give you the choice of the non-geographic number that suits your call allowance best.
If you are deaf or hard of hearing, you can still contact Npower through their textphone service. You can do this by contacting the number 0800 413 016
Send a letter to...
PO Box 177
Send an account query to...
If you have a complaint for Npower, you have a number of options when it comes to having it acknowledged and/or resolved. If you'd prefer to speak with someone personaly, you can use either of the numbers provided below. However, if you'd like to send it online or via post, then you can use the options listed below.
Send a complaint letter to...
Electricity and gas complaints
Npower Group Ltd
PO Box 177
Houghton le Spring
Boilers and heating complaints
Customer Relations Team
PO Box 130
Send a complaint email to...
If you would like to get in touch with Npower's business contact center, then you can give the number below a call or use the email address provided. As Selectra, at present, only deals with residential energy tariffs, we cannot help you with your business tariff switch. As such, the best way to get information about your Npower business tariff would be to give them a call directly.
If you want to find out more about your distribution network operator, the company that runs the network that delivers electricity to your home safely and efficiently, click the relevant link below to be redirected to one of our guides. If you don't know who your DNO is, click the bottom link to find out.
Gas Distributor Information
Need information about the gas distributor for your local area? This is the company that delivers gas to your home and owns the pipe network in your area. If you're not sure who yours is, click the bottom link to find out.