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Contact details

British Gas Business contact

All British Gas Business business contact numbers in one place,sales, accounts, complaints, emergency lines and meter-reading routes. Numbers verified for 2026.

Existing customers

0330 100 0222

Mon-Fri 9am-6pm

New-customer sales

0333 060 8374

Mon-Fri 8am-6pm

SME complaints

0333 414 6983

Mon-Fri 8am-6pm

Energy360 (I&C)

0333 122 8105

Mon-Fri 8am-5pm

In an emergency, do not call BG Business first

For a gas leak or suspected leak, leave the property and call the National Gas Emergency line on 0800 111 999 (free, 24/7). For a power cut, call 105 (free from any UK landline or mobile). These lines cover every supplier.

Full directory

All British Gas Business contact numbers

Every public British Gas Business phone line, with opening hours. Numbers in bold are toll-free; the rest are standard UK landline rates.

Department
Phone
Hours
Account enquiries
Mon-Fri 9am-6pm
New-customer sales
Mon-Fri 8am-6pm
Commercial Meter team
Mon-Fri 8.30am-5pm
Smart Export Guarantee
Mon-Fri 8am-5pm
Plumbing & drainage (Dyno)
Mon-Thu 8.15am-6pm, Fri 8.15am-5pm
Business Moving team
Mon-Fri 8am-6pm
Air-conditioning repairs
Mon-Thu 8.45am-6pm, Fri 8.45am-5pm
Air-conditioning installation
Mon-Fri 8am-5pm
Commercial boiler repairs
24/7
Inclusive Breakdown Care
24/7
Commercial boiler installations
Mon-Fri 8am-5pm
Business Care
Mon-Thu 8.30am-6pm, Fri 8.30am-5pm
SME complaints
Mon-Fri 8am-6pm
I&C complaints
Mon-Fri 8.30am-5.30pm
Boiler & heating complaints
24/7
Energy360
Mon-Fri 8am-5pm
Gas emergency
24/7 (National Gas Emergency Service)
Power cut
105
24/7 (DNO)

Head office

Business Customer Services British Gas Winnall Down Alresford Road Winchester SO21 1FP

Complaints (post)

Business Customer Relations Team British Gas Winnall Down Alresford Road Winchester SO21 1FP

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