With over 20 years of service, Corona Energy has become one of the largest business energy providers across the UK. We break down everything you need to know about the company’s tariffs, reviews, online services and contact details.
About Corona Energy
Corona Energy is one of the country’s leading gas and electricity suppliers for businesses. Founded in 1995, the utility company was acquired by Australian financial company Macquarie Group in 2006.
Corona Energy provides energy to around 13,000 non-domestic customers and is responsible for more than 85,000 meters nationwide. Around three-fourths of the provider’s customer base is made up of micro businesses and small and medium-sized enterprises (SMEs), while industrial and commercial (I&C) accounts make up for the remaining quarter.
What are micro businesses?* Micro businesses employ fewer than 10 people and have an annual turnover of less than £2 million. They spend on average between £1,300 and £3,064 on electricity and gas per year.
Tariffs and prices
Corona Energy offers a range of flexible and fixed-rate tariffs to suit your individual business needs. The provider will customize your price based on the size of the business and its projected energy use. All gas and electricity bills are paid via a monthly direct debit.
Corona Energy’s fixed tariffs can protect your energy price for up to 36 months! The energy supplier also offers 100% renewable energy tariffs for businesses that are serious about going green.
Micro businesses can get a quote online in under two minutes on the Corona Energy website. If you have a larger business, you must contact the sales team for a quote by calling 0800 804 8589.
Deemed tariffs
If you move into a premise that is supplied by Corona Energy but you do not agree to a contract, the provider will automatically put you on a deemed tariff (also called an ‘out of contract’ tariff). You will also be rolled onto a deemed tariff if your contract agreement expires and you do not contact Corona Energy and ask to be put on a new one.
The energy prices for deemed tariffs are always more expensive than fixed rates. Deemed energy rates are also subject to change, and Corona Energy is not obliged to give you notice. Let’s have a look at the current deemed rates for gas and electricity.
Business electricity prices differ depending on the type of meter you have. Half-hourly meters utilise automated meter reading (AMR) technology to send updated readings every half hour to Corona Energy. These meters are required for larger businesses.
| Meter type | Unit rate | Standing charge | Availability charge |
|---|---|---|---|
| Non-half-hourly meter | 22.5p per kWh | £0.90 per day | £0.00 per kVA per day |
| Half-hourly meter | 22.5p per kWh | £7.00 per day | £0.05 per kVA per day |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Business gas prices are divided into six bands. While the rate you pay per unit of gas does not vary depending on your energy usage, heavier users are charged a higher price per day just to be connected to the gas supply.
| Band | Estimated annual consumption | Unit rate | Standing charge |
|---|---|---|---|
| Band 1 | Up to 73,200 kWh | 5.90p per kWh | £3.00 per day |
| Band 2 | 73,200 - 300,000 kWh | 5.90p per kWh | £6.00 per day |
| Band 3 | 300,000 - 750,000 kWh | 5.90p per kWh | £9.00 per day |
| Band 4 | 750,000 - 1,450,000 kWh | 5.90p per kWh | £15.50 per day |
| Band 5 | 1,450,000 - 3,000,000 kWh | 5.90p per kWh | £25.00 per day |
| Band 6 | More than 3,000,000 | 5.90p per kWh | Depends on site |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Customer reviews
On the customer review site Trustpilot, Corona Energy received an average rating of just 2.2 out of five. The supplier received an even lower rating of 1.8 on Google Reviews. We took a look at Corona Energy reviews to see what business customers had to say about the energy provider.
Unfortunately, Corona Energy reviews seem to have taken a turn for the worse over the past year, with many reviews even saying the gas and electric company is “incompetent.” Customers have increasingly left negative reviews regarding inaccurate invoices from the provider, even when they submitted meter readings on time.
“Absolutely appalling service, I never struggled this much with energy bills.”
We also noticed a recurrence in reviews from non-customers who reported receiving electricity and gas bills, in addition to threatening letters from Corona Energy even though their energy supply was never with the company.
“Never supplied me energy yet incessant calling and hassling for a large sum of money. Simple issue to resolve yet they seem incapable. I feel sorry for those they do supply. Hopeless.”
It is important to consider that customers are more likely to leave a review when they are upset rather than when they are satisfied.
myCorona online account
Having a myCorona account allows you to manage your gas and electricity account entirely online. The service is available twenty-four hours a day, seven days a week.
The following is what you can do via the myCorona online account:
- Submit meter readings
- View bills and billing history
- View consumption
- Make and track a query
How do I register for a myCorona online account? To register, you must contact the myCorona team by sending an email to [email protected]. The team will provide you with your unique login details to access your account.
Log into your online account
Accessing your myCorona account is quick and easy. Let’s have a look at how you can log in.
- Go to the Corona Energy homepage.
- Bring your attention to the small, orange outline of a person’s head and shoulders in the upper right-hand corner. Click on this icon. You will be directed to the myCorona login page.
- Enter your username and password where it says Username and Password.
- Click on the orange button that says Sign in.
- If you have forgotten your password, click on Forgotten password. You will need to enter your email address. Now go to your email account and open the latest email from Corona Energy. Click on the link to reset your password.
Contact
There are various ways to contact Corona Energy. Let’s have a look at the best way for you to get in touch with the electricity and gas provider depending on your query.
Emergencies
Corona Energy does not handle power cuts or gas emergencies. If you need to report a power outage or electrical emergency, you should contact your electricity network operator by calling 105. If you smell gas or think there is a gas leak, you should immediately contact the National Gas Helpline by calling 0800 111 999. These helplines are open 24 hours a day, seven days a week.
Speak to a representative
To contact Corona Energy, you can call 0800 804 8589. Representatives are available Monday through Friday from 9:00 a.m. to 5:00 p.m.
You will listen to an automated recording that will inquire about why you are calling. You will be asked to choose one of the following options:
- For a gas emergency, press 1.
- To speak to a member of the sales team, press 2.
- If you’re a consultant or broker requiring customer information, press 3.
- To speak with a customer service representative, press 4.
- To speak to a member of the credit team or to make a payment, press 5.
If you are unsure about which option to choose, we recommend selecting option 4. A customer service representative will be able to point you in the right direction.
Are you moving into or out of a property?
Corona Energy asks customers to give 30 days notice when moving into or out of a property that is supplied by the energy provider. You can contact the provider by calling 0800 804 8589.
You must submit a Change of Tenancy form, along with just one of the following documents to show proof of tenancy:
- Lease agreement
- Solicitor’s letter with details of the move
- Deed of Surrender with signatures from both parties
- Certified copy of tenancy agreement
- Completed TR1
You should email scanned copies of the documents to [email protected].
Do you have a complaint?
To make a complaint to Corona Energy, you should contact the customer service team by calling 0800 804 8589 and selecting option four. Representatives are available Monday through Friday from 9:00 a.m. to 5:00 p.m.
You can also send an email describing your complaint to [email protected] or write a letter addressed to Building 2, Level 2, Croxley Park, WD18 8YH. We recommend including any relevant information, like your customer account number or a reference number, in the message.
Corona Energy will investigate your complaint and report back to you with an update within 48 hours of you making contact. The energy company will try to complete the investigation and present you with a detailed conclusion within ten working days.
If you are not satisfied with how your complaint was handled, you should contact the customer service team again and explain that you want to escalate your complaint and have the former outcome reviewed.
You can also escalate the complaint by sending an email [email protected]. Be sure to include your reference number from the original complaint. You should expect to receive a response within two weeks.
If your complaint has not been resolved within eight weeks of initially raising the complaint, you can then refer the complaint to the Energy Ombudsman by calling 0330 440 1624.
Other ways to contact Corona Energy
In addition to calling Corona Energy, there are numerous other ways to contact the company. If you’re already a customer, send an email to [email protected]. If you do not have an account with Corona Energy, we recommend addressing the email to info@coronaenergy.
The Corona Energy website also has online forms through which you can request a quote or send a message to customer services. Simply click on the orange drop-down menu on the homepage, select Contact us, and then choose the option that relates to your query.
Another way to contact the provider online is via its live chat. Simply go to the provider’s home page and click on the small orange icon that looks like a person’s head and shoulders. Once directed to a new page, bring your attention to the right side where it says Welcome to myCorona. Click on the button underneath that says Chat now.
Social media users can also reach out to Corona Energy through Facebook and Twitter.
Corona Energy contact numbers
Refer to the following table to determine which number you should call.
| Department | Phone number | Opening hours |
|---|---|---|
| Customer service | 0800 804 8589 | Monday-Friday: 9:00am-5:00pm |
| Sales support | 0800 804 8589 | Monday-Friday: 9:00am-5:00pm |
| Power cut | 105 | 24/7 |
| Gas emergency | 0800 111 999 | 24/7 |