Yorkshire Gas and Power is a Leeds-based business gas and 100% renewable electricity supplier offering fixed single and dual fuel contracts tailored to the customer. Read on to learn more about YGP's electricity and gas tariffs, see how they compare to other business energy providers and find contact information.
Yorkshire Gas and Power in summary:
|Electricity: 100% Renewables||Green electricity supplied as standard|
|Market: England, Scotland and Wales||Mixed, though mostly positive reviews online|
Who are YGP?
Founded in 2009, Yorkshire Gas and Power - sometimes abbreviated as YGP - is a business gas and electricity provider with operations in England, Scotland and Wales. According to the supplier itself, it aims to stand out from the market and pose a serious challenge to larger business energy suppliers by transforming customer expectations.
Yorkshire Gas and Power Reviews
Yorkshire Gas and Power had over 300 reviews on consumer rating site Trustpilot at the time of writing, with a rating of 3.9 out of a possible 5 stars. The majority of Yorkshire Gas and Power reviews on the site appear to be positive at first glance, with 65% rating the supplier as ‘Excellent’ and a further 2% rating it as ‘Good’.
We discovered the following as the most common sources of customer satisfaction from a sample of positive reviews:
- Customer service
- Ease of switchover
- Complaint resolutions
What a difference it makes to be with a company that actually cares. I have had no problems with YGP, each time I have questions to ask it is no bother to them, and the person I speak to has always been able to answer my questions.
Tara, Yorkshire Gas and Power customer, Trustpilot
In contrast, almost a third of the Yorkshire Gas and Power reviews on Trustpilot were negative, with 32% of customers rating the supplier as ‘Bad’, the lowest possible rating on the site. The following were the most common sources of discontent:
- Inaccurate bills
- Misselling through rogue energy brokers
Please don't sign up with this company they are a total con. Promise great deals then all you get is bills that seem to be just random numbers, they never check your usage and are notorious for overcharging.
Mary, Yorkshire Gas and Power customer, Trustpilot
Yorkshire Gas and Power Tariffs and Products
Yorkshire Gas and Power provides a variety of tariffs and products for small businesses to large corporations and everything in between.
YGP offers same-day pricing where possible, something it claims makes it one of the business energy industry’s fastest providers of bespoke quotes.
Customers who are considered a medium to high credit risk by other business energy suppliers can benefit from Yorkshire Gas and Power's flexible credit policy, which allows the supplier to offer contracts without the need for a security deposit.
Yorkshire Gas and Power Fixed Tariffs
YGP’s fixed price tariffs lock in the unit rate for an agreed period from 12 to 36 months. This means you're protected from wholesale energy price increases, allowing you to budget for your business energy costs more accurately each month.
Flexible and Pass-Through Products
For businesses that have more leeway to take risks, Yorkshire Gas and Power’s flexible and pass-through products charge variable energy rates and other non-commodity charges that can vary depending on changes in the market.
With a variable business energy plan, your company can take advantage when wholesale energy costs are lower. However, because this price can fluctuate, it's important to keep an eye on the wholesale market to see if you could save money by switching if your current supplier raises its prices.
Under its multi-site plans, Yorkshire Gas and Power can supply energy to all of your different business locations under the same contract with a variety of flexible billing options.
Yorkshire Gas and Power Out of Contract Rates
Customers are automatically placed on out-of-contract gas and electricity rates once their Yorkshire Gas and Power business contract expires and no new agreement or alternative energy supplier has been arranged.
Out of contract rates are usually much more expensive than any other flexible or fixed plan, so if you find yourself in this situation, you should try to set up a new contract with Yorkshire Gas and Power or switch suppliers as soon as possible.
Yorkshire Gas and Power’s out-of-contract rates, charged per supply point, are as follows:
|Standing charge||Unit rate|
|£4.99 per day||7.50p per kWh|
|Standing charge||Unit rate||Capacity charge|
|£4.99 per day||27.50p per kWh||£7.50/kVA/month|
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
YGP Fuel Mix: 100% Renewable Electricity
Every UK energy provider is required to publicly disclose their fuel mix and how their electricity is generated. This is done so that you can make an informed decision about where your business energy comes from and how it will affect your company's carbon footprint.
Yorkshire Gas and Power has pledged to provide its business customers with 100% clean, renewable electricity as part of its goal to be the leading small business renewable energy supplier in the country.
*Relates to electricity supplied in the period 1 April 2020 to 31 March 2021.
UK Average = Coal 3.9%, Natural Gas: 39.4%, Nuclear: 16.6%, Renewable: 37.9%, Other 2.2%.
As a result of its clean electricity mix, YGP produces no radioactive waste or CO2. This is in contrast to average CO2 emissions of 208g per kWh across all UK suppliers, with radioactive waste averaging 0.0013g per kWh.
Yorkshire Gas and Power login
YGP does not yet offer its own online portal with login, though the supplier says that it is something it aims to provide in the near future to all of its customers.
How to Contact Yorkshire Gas and Power
New and existing Yorkshire Gas and Power customers can communicate with their business energy supplier by calling, sending an email, using social media, or posting a letter.
Yorkshire Gas and Power Contact Number
Yorkshire Gas and Power's customer service team can be reached at the number listed below for all general inquiries. From meter readings to tenancy changes, this number is the main point of contact. If you think you might have a gas or power cut, you should call the relevant emergency number instead of contacting the supplier directly.
|Department||YGP Contact Number||Opening Hours|
|Customer Services||0113 856 0056||Mon-Fri: 9am-5pm|
|Sales||0113 856 0100||Mon-Fri: 9am-5pm|
|Gas Emergencies||0800 111 999||24/7|
Calls to all Yorkshire Gas and Power contact numbers are charged at the same rate as a standard local landline call.
Yorkshire Gas and Power email address
If you don't require an immediate response, you can send an email to Crown Gas and Power at [email protected].
If you prefer to write to Yorkshire Gas and Power, you should address your correspondence to:
Yorkshire Gas and Power
4305 Park Approach
Leeds LS15 8GB
Yorkshire Gas and Power on social media
Unusually for a modern business energy provider, YGP does not have a presence on either Facebook or Twitter, though it does hold a profile on Linkedin.
Yorkshire Gas and Power complaints
Do you need to file a complaint with Yorkshire Gas and Power? If you're unhappy with your supplier's service, you should follow its formal complaints procedure, which is outlined below.
- To begin, contact the supplier directly to register your Yorkshire Gas and Power complaint by calling the customer service number above from Monday to Friday between 9am and 5pm. A customer service representative will be assigned to your complaint as your first point of contact and provide you with timeframes if they are unable to resolve your complaint immediately. They will also keep you regularly updated on the status of your complaint.
- If you are dissatisfied with Yorkshire Gas and Power's handling of your complaint at this stage, you should speak with its Head of Customer Services. You can do so by email at [email protected] or by writing to Head of Customer Services, Yorkshire Gas and Power, 4305 Park Approach, Thorpe Park, Leeds, LS15 8GB.
- If you are still unhappy with the proposed solution after 8 weeks, Yorkshire Gas and Power will send a ‘deadlock letter’ explaining its final decision. If your company is classified as a microbusiness, you can seek advice from the Energy Ombudsman on the next steps. If you are not a microbusiness, you have the option to seek independent legal advice instead.
- Your company is considered a microbusiness if it...
- Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million
- Uses no more than 100,000 kWh of electricity per year or
- Uses no more than 293,000 kWh of gas per year.
Contact the Energy Ombudsman service
You can take your Yorkshire Gas and Power complaint to the Energy Ombudsman if your company is a microbusiness. The role of the Ombudsman is to assist in the resolution of disputes between energy suppliers and customers. Its services are both free and independent, which means it acts on both parties' information and does not take sides.
Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF
|Energy Ombudsman Contact Number||Opening hours|
|0330 440 1624||Mon-Fri: 8am-8pm, Sat: 8am-1pm|
Calls to the Energy Ombudsman contact number are charged at the same rate as a standard local landline call.
Yorkshire Gas and Power jobs
Yorkshire Gas and Power currently employs over 30 people and is expanding, as evidenced by job openings published on its website. Human resources, operations, finance, and sales are just a few of the positions available.
To see current job openings with Yorkshire Gas and Power, visit https://ygp.co.uk/vacancies.
Yorkshire Gas and Power: The Selectra Verdict
Yorkshire Gas and Power offers a wide range of products and services to businesses of all sizes, as well as renewable electricity as standard, so if your business looking to reduce its carbon footprint, YGP could be a good fit.
While the majority of reviews of the supplier we found online were positive, Yorkshire Gas and Power did not place in Citizens Advice's latest customer satisfaction league table.
If sourcing your energy responsibly is key to your business model, you may also want to also take a look at Opus Energy, Pozitive Energy and Valda Energy's renewable offerings. You could also speak with a Selectra business energy expert and save an average of £1,305* on your business energy. Call us at 020 3318 3633 or request a free callback right now to learn more.