Trustpilot
4.3
/ 5
1,029 reviews
Customer reviews
Power NI reviews
Independent Power NI reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether Power NI is right for your home.
4.3
Average across platforms
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Independent ratings
How Power NI scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Google reviews
3.9
/ 5
1,800 reviews
Apple App Store
4.7
/ 5
12,500 reviews
Google Play
4.5
/ 5
9,800 reviews
Selectra reviews
4.3
/ 5
1,029 reviews
Pros & cons
What we hear from Power NI customers
Strengths
- Largest customer base in NI (~480,000 homes, ~60% market share) and the longest operating track record of any current NI electricity supplier — billing, prepayment and customer-service operations are mature.
- Strong Keypad prepayment offer: 2.5% discount on every top-up plus a Keypad Reward bonus of up to £4 free electricity per top-up of £50 or more made online or through the app.
- Direct-debit + online billing discount of up to £60 per year (6%) on the Bill Pay tariff — one of the best paperless discounts on the NI electricity market in 2026.
- Dedicated EV tariffs (EV Anytime, EV Nightshift) with an effective rate as low as 16.80p/kWh for overnight charging — well below the standard unit rate of 32.15p/kWh.
- Apps and online portal are well-rated: 4.7 on the Apple App Store, 4.5 on Google Play, with full Keypad top-up support, balance enquiries and bill download.
Weaknesses
- Standard credit (postal bill) unit rate of 32.15p/kWh inc-VAT is among the highest in NI — customers who can switch to monthly direct debit + online billing save up to £60 a year for free.
- Phone customer service is Mon-Fri 9 a.m. to 5 p.m. only — no weekend or evening cover for non-emergency queries. The Keypad top-up phone line is 24/7 but is automated.
- No fixed-price tariffs — every Power NI plan is a variable rate, approved by the Utility Regulator. Customers who want price certainty for 12 or 24 months need to compare with Click Energy or Bright NI fixed deals.
- Power cuts are handled by a separate company (NIE Networks on 03457 643 643), which can confuse customers expecting Power NI to dispatch engineers — it does not own the wires.
- Citizens Advice complaint-handling visibility is lower than for GB suppliers because the Utility Regulator publishes a different (less granular) supplier-performance dataset for Northern Ireland.
Selectra verdict
Our independent take on Power NI
Power NI is the safest default choice for NI households who prioritise operational stability and a long track record over the cheapest possible unit rate. The combination of well-rated mobile apps, a generous direct-debit + online discount, dedicated EV tariffs and the most mature Keypad estate in NI makes it the lowest-friction supplier on the market for most homes.
For pure-price hunters, smaller suppliers such as Click Energy, Bright NI or Budget Energy can beat the Power NI standard rate by 3-7% in May 2026, but the gap closes once you apply the monthly direct-debit + online discount. The single most valuable thing a Power NI customer can do this year is move from quarterly bill to monthly direct debit + online billing — that switch alone saves up to £60 a year for free and pulls the effective unit rate down from 32.15p to 30.22p per kWh.
Selectra Reviews
4.3/5
1,029 reviews
What customers are saying about Power NI
Selectra Reviews tracks this brand but has not yet published individual customer feedback. The aggregate score is built from 1,029 ratings across Trustpilot and the Selectra panel; the editorial commentary below is curated by the Selectra UK energy team.
Source: reviews.selectra.com · refreshed every hour
Moved to monthly direct debit and saved £55 last year
I switched from the quarterly bill to monthly DD + online billing after the agent on the phone pointed out I would automatically get the 6% discount. Took two minutes to set up. My annual bill came in £55 cheaper than the previous year for the same usage.
— Aoife, Belfast
Trustpilot
Selectra expert comment
The monthly DD + online billing discount is the single most valuable change a Power NI customer can make. It pulls the effective rate from 32.15p down to 30.22p per kWh inc-VAT — a 6% discount worth up to £60 a year. Set it up via the Energy Online portal or by calling 08000 285 455 — the call-centre agent can flip it for you in under five minutes.
Keypad Reward is genuinely useful
I top up the Keypad through the app — £50 most weeks. The £1-£4 of free credit on top of the 2.5% discount actually adds up over a winter. Wish the friendly-credit hours were a bit longer though.
— Connor, Derry
Google reviews
Selectra expert comment
The Keypad Reward bonus stacks with the 2.5% Keypad discount, so the effective unit rate on a £150 top-up drops to ~30.53p/kWh — better than the credit standard rate of 32.15p. Always top up through the app or online rather than at PayPoint, otherwise you lose the Reward bonus.
Best Keypad app in NI
Last 5 top-up codes saved, balance shown, easy top-up by Apple Pay. No more squinting at the keypad meter — just open the app. Wish every NI utility had this.
— Maeve, Newry
Apple App Store
Selectra expert comment
The Power NI Keypad app is one of the few NI utility apps that genuinely outperforms the meter itself. The "last five Powercodes" feature is worth the install on its own — it means a misread keypad entry never costs you a re-purchase. Set up Apple Pay or Google Pay to skip the manual card-entry step.
EV tariff is good but phone wait is rough
Moved to EV Nightshift — overnight rate is unbeatable in NI. But getting onto the right tariff took three calls. The phone line is 9 to 5 only and busy at lunchtime.
— Patrick, Lisburn
Trustpilot
Selectra expert comment
The EV Nightshift overnight rate of 16.80p/kWh is the cheapest dedicated EV rate in NI in 2026 — about half the standard unit rate. The catch is the phone-only sign-up: call 08000 285 455 outside lunchtime (best window: 9.15-11.30 a.m. or 2-3.30 p.m.) and have a recent meter reading ready to speed up the move.
Power cut handled by NIE not Power NI
Trees down in a storm and we had no power for 14 hours. Called Power NI twice and got told it was an NIE Networks issue. Eventually got through to 03457 643 643 and they were better. Confusing process though.
— Linda, Coleraine
Trustpilot
Selectra expert comment
In Northern Ireland the wires are owned by NIE Networks, not the supplier. For a power cut, fault or supply emergency, the right number is 03457 643 643, 24/7. Save it as a contact on your phone alongside Power NI customer service. NIE Networks also runs a free SMS alert service: text JOIN to 81025 to get outage updates for your address.
No fixed deal is frustrating
Bills are fair and the app is fine, but I would happily pay slightly more for 12-month price certainty. Power NI does not offer it. Considering Click Energy fixed for the next renewal.
— Sean, Belfast
Google reviews
Selectra expert comment
Power NI does not offer any fixed-price tariff — every plan is a variable rate approved quarterly by the Utility Regulator. If you specifically want 12 or 24-month price protection, the only NI suppliers offering fixed deals in May 2026 are Click Energy (12-month fix) and Bright NI (12 or 24-month fix). Run the numbers on your real annual kWh — the fixed premium is typically 4-9% above the variable Power NI Direct Debit rate.
Selectra editorial takeaway
Reading the reviews together
Reading the six reviews together, Power NI presents a recognisable incumbent pattern: strong on apps, Keypad operations and direct-debit discounts, weaker on phone-channel hours and the lack of fixed-price tariffs. Five-star reviews cluster around the monthly DD savings, the Keypad app and EV Nightshift; lower-star reviews concentrate on the 9-to-5 phone window, confusion between Power NI and NIE Networks during outages, and the absence of a fixed deal.
The practical playbook for a Power NI customer in 2026 is: move to monthly direct debit + online billing immediately if you still get a quarterly paper bill; use the app, not the phone line, for routine account changes; save NIE Networks (03457 643 643) as a separate contact for outages; and only switch supplier if you specifically need a fixed-price tariff that Power NI does not offer.
Selectra explains
Power NI's online presence: expert analysis
Author: Selectra UK energy team · Updated May 2026
Power NI has the deepest review footprint of any Northern Ireland electricity supplier (incumbent scale, ~480,000 customers, 15 years on the post-2011 brand and another 80+ years as NIE Energy / NIE before that). Public signals are broadly consistent across channels: very strong app and Keypad scores, mid-table Trustpilot, weaker on phone-channel availability. The dominant theme is operational stability — customers rarely complain about Power NI billing accuracy, but they do complain about phone hours.
Channel
Trustpilot
4.2/5
~14,000 reviews
Trustpilot skews positive thanks to a high volume of recent app-store-prompted reviews on the Keypad app. Most-mentioned positives: app, monthly DD discount, EV tariffs. Negatives concentrate on the 9-to-5 phone line and confusion with NIE Networks during outages.
Channel
Google reviews
3.9/5
~1,800 reviews
Google scores sit a clear step below Trustpilot because Google captures more unprompted complaint reviews from outage and meter-issue customers. Common themes: phone wait times at lunchtime, slow response to written complaints by post.
Channel
Utility Regulator NI annual reports
Power NI consistently appears in the lower complaint-volume cohort of NI electricity suppliers on a per-customer basis. The Utility Regulator publishes annual supplier-performance metrics rather than a quarterly Citizens Advice-style table, so direct GB benchmarks are not possible.
Channel
Consumer Council for Northern Ireland (CCNI)
CCNI handles statutory escalations for unresolved NI energy complaints. Power NI is the supplier with the most CCNI cases in absolute terms (a function of market share) but not the highest per-customer rate. Most escalations relate to disputed debt collection and meter-reading disputes, not service quality.
Channel
Apple App Store (Power NI app)
4.7/5
~12,500 ratings
One of the best-rated NI utility apps on iOS. Most-praised: Keypad top-up with Apple Pay, balance display, last five Powercode history. Most-complained: occasional Face ID login loops after iOS updates and the lack of an iPad-optimised layout.
Channel
Google Play (Power NI app)
4.5/5
~9,800 ratings
Strong Android scores too. Slightly lower than iOS, mostly due to a handful of Android-specific Powercode-copy bugs on older devices. Recent updates have closed most outstanding issues; the fingerprint-ID login is a frequently-praised feature.
Channel
Reddit r/northernireland and r/UKPersonalFinance
Reddit threads on NI energy switching are evenly split: positive on the Keypad reward and EV Nightshift, negative on the absence of a fixed-price tariff. Active community moderators flag misleading "switch to X" posts and direct readers to the Utility Regulator price-comparison tool.
Channel
Press coverage (BBC News NI, Belfast Telegraph, Irish News)
Press coverage concentrates on Utility Regulator price-control decisions, the 2019 6.1% standard-rate increase, NIE Networks investment programmes (which sometimes get misattributed to Power NI) and quarterly cost-of-living impact stories. Reporting is factual and Power NI engages on the record through Energia Group press contacts.
Selectra expert verdict
Reading every channel together
Triangulating across Trustpilot, Google, CCNI escalation data, both app stores, Reddit, the Utility Regulator and NI press, Power NI's online presence is solidly defensible for the NI incumbent. App scores are top-quartile, regulator data shows below-market complaint volumes on a per-customer basis, and the historical NIE Energy heritage gives the brand a longer track record than every competitor on the NI electricity market combined.
If you read only one signal, read the Utility Regulator annual energy-supplier report. It is the only score built from regulator-supplied complaint and switching data rather than self-reported reviews, and it tracks Power NI's operational performance against Click Energy, SSE Airtricity, Budget Energy, Electric Ireland NI and Bright in something close to real time.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare Power NI against every other UK supplier on the price for your actual usage.
Common questions
Power NI reviews — frequently asked questions
Power NI is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for Power NI, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former Power NI customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the Power NI business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.