Aviva Contact: Numbers, Emails & More

Aviva Logo next to a computer and a phone

Do you need to get in touch with Aviva? The big UK insurer has so many contact numbers listed on its website, it can be hard to know which one you need to ring. Not only that, it also has numerous email addresses, postal addresses and other ways to get in touch. Which method is best to use? Let’s break down all the Aviva contact details so you know what to use and when.

How to contact Aviva

There are a number of ways to get in touch with Aviva insurance: by phone, via email, posting a letter, through social media, or submitting an online form. The exact Aviva contact details you need will depend on the type of insurance policy you have, the reason you want to get in touch, and your own personal preferences e.g. if you would prefer to speak to an Aviva customer service agent or just send a simple message on facebook.

We’ve collected all the Aviva contact details for 2019/2020 so you don’t have to scour the internet for the one(s) you need.


Aviva car insurance contact number

Aviva car insurance (guide coming soon) has different contact numbers for the many different motor insurance policies (guide coming soon) it offers, as well as different numbers for different enquiries, e.g. claims, customer service and breakdown assistance. In fact, here at Selectra we have seen around 20 different Aviva contact numbers for Aviva car insurance alone! That’s a lot of numbers! Which one do you need to ring?

To make things a bit easier, firstly decide if you actually need to contact Aviva. If you simply want to view your policy and make a few changes to it, you can do it all online through your MyAviva account. Nice and simple.

Sometimes you will have to get in touch with Aviva. We have broken down the Aviva car insurance contact numbers for customer service, claims, breakdown assistance and proving your no claims discount.

Customer service contact

The Aviva car insurance customer service team can help answer any questions you have about your policy, the claims process or even how to manage your account if you are having some difficulties online. For a bit of advice, call the appropriate number listed below.

  • Car insurance: 0345 030 7077 (Mon-Fri: 8am-8pm; Sat: 8:30am-5pm; Sun and bank holidays: 10am-4pm)
  • Breakdown cover: 0345 030 6922 (Mon-Fri: 8:30am-8pm; Sat: 9am-5pm; Sun and bank holidays: 10am-4pm)
  • Motorbike insurance: 0345 030 6921 (Mon-Fri: 8am-8pm; Sat: 8:30am-5pm; Sun and bank holidays: 10am-4pm)
  • Van insurance: 0345 030 6941 (Mon-Fri: 8am-8pm; Sat: 8:30am-5pm; Sun and bank holidays: 10am-4pm)
  • Temporary car insurance: 0333 005 0944 (Mon-Thur: 9am-5pm; Fri: 9am-6pm)
  • Classic car insurance: 0333 323 1242 (Mon-Fri: 9am-5:30pm; Sat: 9m-1pm)
  • Private clients car insurance: 0800 051 1750 (Mon-Fri:9am-5pm)
  • Motorhome and Campervan insurance: 0800 028 9552 (Mon-Fri: 8:30am-7pm; Sat: 9m-5:30pm)

Car insurance contact for claims

When it comes to claiming on your Aviva car insurance policy, the most common way is to give the Aviva claims team a call. For some policies the claiming process is even more convenient as you can do it online through your MyAviva account.

Let’s break down all the claims contact numbers and clarify for which policies you can claim online. All lines are open 24 hours a day, 7 days a week. The lines to follow up on an existing claim operate Monday to Friday from 9am to 5pm.

Insurance policy Make a new claim Follow up a claim Claim online?
Car insurance 0345 030 6925 0345 030 8860 Yes - log in to MyAviva
Motorbike insurance 0800 030 6925 0345 030 6925 No
Van insurance 0345 030 6925 0345 030 6968 Yes - log in to MyAviva

If you have Aviva classic car insurance (guide coming soon), all claims are handled by classic car specialists Hagerty International. To make a claim, contact Hagerty on 0333 323 1243. When prompted, select option three to speak to a claims agent.

If you have Private clients car insurance, the claims number depends on whether you are claiming from in the UK are overseas. Both lines operate at all hours of the day and night.

  • If you’re in the UK: 0800 051 1750
  • If you’re overseas: +44 1603 208 091

To claim on a motorhome and campervan insurance policy, you need to get in touch with Comfort Insurance on one of the following numbers:

  • If you’re in the UK: 0800 028 0038
  • If you’re overseas: +44 1605 603 047

Breakdown cover roadside assistance

Breakdown cover is a great thing to add on to your car insurance policy. It means that if you break down or have an accident, Aviva will send someone to pick you and your vehicle up and ensure you are safe.

Aviva’s road assistance operates 24 hours of the day, 7 days of the week, so someone will be there to help you no matter what time of the day or night you break down. For roadside assistance, here are the numbers to ring:

  • If you’re in the UK: 08000 155 755
  • If you’re overseas: +44 1603 202500

If you’ve had an accident on your motorbike and need emergency assistance, ring 0345 030 6925.

No claims discount

Aviva might ask you for proof of your no claims discount (if you have it). If this is the case, you can upload a document of proof to your MyAviva account. Aviva will be able to view it from there. Alternatively, you can post a document of proof to the following address:

Send documents to:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS

 

Aviva home insurance contact number

You’ll be pleased to hear that there are a lot less contact details for Aviva home insurance than for car insurance (yay!). Let’s have a look at the Aviva contact details for home insurance customer service and to make a claim if you need to.

Just like Aviva car insurance, you can manage your home insurance policy all online through your online Aviva account. Having difficulties logging in? Follow our step by step guide to log in to your MyAviva account.

Customer service contact

If you want to get in touch with the Aviva customer service team, here are all the numbers you need:

  • Home insurance: 0345 030 7078 (Mon-Fri: 8am-8pm; Sat: 8:30am-5pm; Sun and bank holidays: 10am-4pm)
  • Home emergency cover: 0800 056 3392 (Mon-Fri: 8am-8pm; Sat: 8:30am-5pm; Sun and bank holidays: 10am-4pm)
  • Heating and boiler cover: 0345 030 7303 (24/7)
  • Private clients home: 0800 068 7005 (Mon-Fri: 9am-5pm)

Make a claim for Aviva home insurance

house with solar panels

You can register a claim on your home insurance policy through your online MyAviva account. This is also where you can track the process of any claims you have made and are still awaiting a resolution.

If you do not fancy making a claim online and would prefer to speak to someone, you can give Aviva a call on the following number Monday to Friday 8am to 8pm, Saturday 8:30am to 5pm and Sunday and Bank holidays 10am to 4pm.

  • Aviva home insurance claims number: 0345 030 6945

For Private clients home insurance claims, you will need to ring a different number:

  • If you are in the UK: 0800 051 1750 (24/7)
  • If you are overseas: +44 1603 208 091 (24/7)

Emergency claims

If you have purchased Home emergency cover and/or Heating and Boiler cover as part of your Aviva home insurance policy, you can make an emergency claim at any time of the day or night when something goes wrong. If you make an emergency claim, someone will come to your home as soon as possible to fix the problem.

For example, if your boiler breaks down and you have Heating and Boiler cover, ring the emergency claims number and Aviva will arrange for a gas safe registered engineer to be with you soon as soon as they can. Here are the emergency numbers to call:

  • Home emergency cover: 0345 300 3346
  • Heater and boiler cover: 0345 030 7310

If you smell gas, do not waste time calling Aviva. Call the National Gas Emergency Service straight away.

  • National Gas Emergency Service: 0800 111 999

Aviva travel insurance contact number

Aviva offers two types of travel insurance: Single trip and Annual multi-trip. Good news...the contact numbers for both are exactly the same, even if you have chosen extra coverage, such as winter sports.

Customer service number

To ask Aviva’s customer service team any questions, give them a call on the number below.

blue telephone

Aviva travel insurance customer service
A call agent will be able to answer all your questions
0345 030 8715
*Mon-Fri: 8am-8pm; Sat: 8:30amd-5pm; Sun: 10am-4pm

It is not clear on Aviva’s website whether you can make changes to your travel insurance policy through your online account. It simply says that you can “view your documents online by logging in to MyAviva”.

If you want to make changes to your policy, such as change the name listed on it, you should log in to your account and see if you have the option to do so. If you cannot, ring the customer service number listed above to make the changes over the phone.

Emergency and non-emergency travel claims

You can make two types of claims on your travel insurance policy: an emergency claim and a non-emergency claim. Let’s look at what each means and the relevant Aviva contact details.

An emergency claim refers to a medical emergency. For example, you need to be admitted to hospital or call an ambulance while on holiday. Try to ring this line as soon as you are able to if a medical emergency occurs.

  • Emergency travel claim: 01603 208 044

A non-emergency claim can also be medical related - e.g. you have to purchase some medication and need some advice - but it is also the number to ring for non-medical travel claims, such as lost luggage and delayed flights.

  • Non-emergency travel claim:
    • If you’re in the UK: 0345 030 6983
    • If you’re abroad: +44 1603 603 716

All lines, emergency and non-emergency, operate 24 hours of the day, 7 days of the week, including bank holidays.

Want to know more about Aviva travel insurance. Head to Selectra’s Aviva travel insurance guide for all the details you need.


Cancel or renew your policy: Aviva contact number

Is it easy to cancel or renew your Aviva insurance policy? Do you need to contact Aviva to do so? Let’s take a look and how you do it and what contact numbers you need.

Cancelling your Aviva insurance policy

policy document inside red circle

Aviva doesn’t want to make it too easy for you to cancel your policy, which is why you can’t cancel it online through your MyAviva account. If you want to cancel your policy, you need to ring Aviva.

Making it even more difficult for you, Aviva only lists the contact details to cancel car and home insurance policies on its website. The numbers are as follows:

  • Cancel car insurance: 0800 056 2192
  • Cancel home insurance: 0800 904 7259

We’ve scoured the website and could not find the phone numbers to cancel travel insurance, motorbike insurance etc. If you wish to cancel one of these policies, we suggest you contact the customer service team using the numbers listed in the relevant sections above.

Renewing your policy

It is much easier to renew your policy than to cancel it (surprise, surprise!). At least 21 days before your policy is due to expire, Aviva will send you your renewal documents.

If you have car or home insurance and do not want to make any changes to your policy, you can renew it online through your MyAviva account by clicking Just Renew. If you want to make changes you will need to contact Aviva:

  • Renew car insurance with changes: 0800 056 2192
  • Renew home insurance with changes: 0800 904 7259

If you want to renew your travel insurance policy, ring 0800 015 4907.

If you want to renew your breakdown cover, call 0800 404 8344.

For policies not mentioned above, the instructions on how to renew (including the Aviva contact number to ring) should be listed in your renewal documents. Aviva will send you these 21 days before your policy runs out. If you have questions about the renewal process, ring the relevant customer service team on the number listed in the sections above.


Contact Aviva to make a complaint

As a first point of a call when you have an issue, Aviva asks you to get in touch with the relevant Aviva team before you submit an official complaint.

For example, if you have problems with your home insurance claim, ring the Aviva home insurance team on the number listed above. If you have an issue with the coverage offered by your travel insurance, call the Aviva travel insurance customer service team on the number mentioned above etc. You might find that your issue gets resolved through this channel.

If not, you can make an official complaint online with the Aviva complaints form. To submit the form you will need to include your personal details and your policy details. Try to explain your issue as clearly as possible. You can even attach photographs and/or documents if this will help you. The form will also ask you how you want Aviva to fix what has gone wrong.

When you have filled everything in, press the yellow submit button at the bottom of the page. Aviva will try to resolve your issue in 10 working days (unless it is particularly complex) and will keep you updated on the process.

Are you really happy with your Aviva experience and want to let the insurer know? Fill out Aviva’s Pay us a compliment form and let them know why you are so pleased.


How do I get a quote from Aviva?

You can get a quote for an Aviva insurance policy online with just a few easy clicks. Head to the Aviva website and you will see a row of ‘quote’ yellow buttons, e.g. Car quote, Home quote and Travel quote.

Aviva get a quote page

Click the button relating to the type of insurance you want a quote for. You will be taken to a new page. Fill in all the details you are asked for and you will be given a personal quote. Easy.

If you don’t fancy getting a quote online, you have the option to get one over the phone. Ring the appropriate number and you will be given an accurate personal quote in just a few minutes. All the Aviva contact numbers to get a quote are listed in the table below.

Insurance policy Aviva contact quote number Operating times
Car insurance 0800 015 4715 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Breakdown cover 0800 092 9561 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Motorbike insurance 0345 030 6921 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Van insurance 0345 015 4715 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Home insurance 0800 015 4715 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Heating and Boiler cover 0800 015 4832 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm
Travel insurance 0800 051 3606 Mon-Fri: 8am-8pm
Sat: 8:30am-5pm
Sun and Bank holidays: 10am-4pm

You cannot get a quote for Aviva Temporary car insurance, Classic car insurance or Motorhome and Campervan insurance over the phone: your only option is online. To do this, go to Aviva’s website. On the main page there is a yellow bar at the top of the page with Insurance, Investments, Retirement and Health written in blue. Click Insurance.

Aviva get a quote mainpage

A list of Aviva insurance products will appear, click the “View all motor products” option. You will be taken to a new page with all Aviva car insurance options. Click on Temporary car insurance, Classic car insurance or Motorhome and Campervan insurance (whichever one you want a quote for). You will be redirected to a new page that’s dedicated to the type of insurance. Here you will find a yellow button with “Get a quote” written inside. Click this and follow all the instructions to get your quote.

Retrieve an existing quote

If you have previously received a quote and now would like to view it again (and maybe buy the policy), you do not need to go through the process of getting a new quote. You can access your old one and it will still be valid.

To retrieve an old quote, go to the Aviva main website page. Underneath all the quote buttons mentioned earlier, there are three options: More information, Retrieve a quote and Make a claim. Click the “Retrieve a quote” option and fill in the required details (usually you will just be asked for your name, surname, postcode and date of birth).

Aviva retrieve an old quote

Click the Retrieve quote/Find quote yellow button (text varies depending on the policy) and you will be able to see your old quote.


General enquiries for Aviva

If you have a general question for Aviva and are not a current customer, contact the company on the following number.

blue telephone

Aviva general enquiries
A customer agent will answer any policy queries you have
0345 030 7041
*Mon-Fri: 8am-8pm; Sat: 9am-5pm; Sun and Bank Holidays: 10am-4pm

If you find it more convenient to send Aviva a message rather than phoning, you can also reach out on Facebook and Twitter, or even ask the Aviva chatbot. This is a bit different to an online chat as you are not actually engaging with a customer service agent. If your question is fairly general, the bot should be able to give you a satisfactory answer, or at least direct you to where you can find one.

If you are a customer and you don’t fancy calling the Aviva customer service team with your question, you can fill out and submit the online email form. Aviva promises to get back to you within 72 hours (if your question is urgent, it’s probably better to phone).


Aviva contact details for other insurance policies

As well as the insurance policies mentioned above (car, home and travel) Aviva also offers life insurance, pet insurance and health insurance. Let’s have a look at all the Aviva contact numbers you need for these policies.

Aviva life insurance contact number

Type of insurance Customer service number Claims number Get a quote
Life insurance 0800 068 6800 (UK)*
+44 1603 202 500 (abroad)*
0800 015 1142 (UK)**
+44 1904 723 520 (abroad)**
0800 092 3716 (UK)*
+44 1904 723 520 (abroad)*
Critical illness 0808 159 8998*** 0800 015 1142 (UK)**
+44 1904 723 520 (abroad)**
0800 092 3716*
Income protection 0800 158 3119*** 0800 158 3105*** N/A
Over 50’s life insurance 0800 068 6800* 0800 015 1142** 0800 046 2778*
Free parent life cover 0800 068 6800* 0800 015 1142** 0800 404 6465*

* Monday to Friday: 8am-8pm; Saturday: 9am-5pm; Sunday and bank holidays: 10am-4pm
**Monday to Friday: 8am-6pm; Saturday: 8am-2pm
*** Monday to Friday: 8:30am-5:30pm

What if you bought your policy from a different provider?

Aviva sells its life insurance policies through a few different providers: Friends life; Friends Provident; AXA; and Bupa Health Assurance. Here are the contact numbers to ring if you bought your life insurance policy through one of these providers.

 Friends Life

  • If policy starts with F or L and is 10 characters long:
    • 0345 600 3122 (UK) (Mon-Fri: 9am-5pm)
    • +44 1392 844 407 (abroad) (Mon-Fri: 9am-5pm)
  • If policy starts with 3:
    • 0345 300 1942 (UK) (Mon-Fri: 8am-6pm)
    • +44 1179 899 000 (abroad) (Mon-Fri: 8am-6pm)
  • If your policy starts with 2, 4, 5, 6 or 8:
    • 0345 732 2223 (UK) (Mon-Fri: 8am-8pm)
    • +44 1179 893 000 (abroad) (Mon-Fri: 8am-8pm)
  • If your policy starts with H, J, L and is 7 characters long:
    • 0345 070 7099 (UK) (Mon-Fri: 8am-6pm)
    • +44 1708 678 204 (abroad) (Mon-Fri: 8am-6pm)

 Friends Provident

  • If you’re in the UK: 0345 602 9199 (Mon-Fri: 8:30am-6pm)
  • If you’re abroad: +44 1179 899 000 (Mon-Fri: 9am-5pm)

 AXA

  • If your policy starts with H, J or L and is 7 characters long:
    • 0345 070 7099 (UK) (Mon-Fri: 8am-6pm)
    • +44 1708 678 294 (abroad) (Mon-Fri: 8am-6pm)
  • If your policy starts with 3:
    • 0345 300 1942 (UK) (Mon-Fri: 8am-6pm)
    • +44 1179 899 000 (abroad) (Mon-Fri: 8am-6pm)
  • If your policy starts with a 2, 4, 5, 6 or 8:
    • 0345 732 2223 (UK) (Mon-Fri: 8am-8pm)
    • +44 1179 893 000 (abroad) (Mon-Fri: 8am-8pm)

 Bupa Health Assurance

  • If you’re in the UK: 0345 600 3122 (Mon-Fri: 9am-5pm)
  • IF you’re abroad: +44 1392 844 407 (Mon-Fri: 9am-5pm)

Aviva pet insurance contact number

Reason for contact Contact number Email
Customer service 0333 234 0630
*Mon-Fri: 8am-8pm
Sat: 9am-2pm
Bank holidays: 9am-5pm (closed Christmas Day and New Year’s Day)
customerqueries@bdml.co.uk
Claims 0333 234 0631
*Mon-Fri: 8am-8pm
Sat: 9am-2pmBank holidays: 9am-5pm (closed Christmas Day and New Year’s Day)
customerqueries@bdml.co.uk
Get a quote 0800 656 9729
*Mon-Fri: 8am-8pm
Sat: 9am-2pm
Bank holidays: 9am-5pm (closed Christmas Day and New Year’s Day)
customerqueries@bdml.co.uk

Aviva health insurance contact number

Aviva private health insurance Contact number Operating times
Customer service 0800 068 3827 Mon-Thur: 8:30am-8pm
Fri: 8:30am-6pm
Sat: 9am-1pm
Claims 0800 068 5821 Mon-Fri: 8:30am-8pm
Sat: 8:00am-1pm
Get a quote 0800 404 6531 Mon-Fri: 8:30am-5pm

Data and information correct as of July 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.