Community Fibre Review: Are They Any Good?

By Robert Clarke

Content Editor

In this Community Fibre review we have scoured the internet to bring you the most up to date and comprehensive Community Fibre review possible. We’ve broken this guide into several sections to provide you with answers on its service, TV, installation and router so you can find out if Community Fibre is the best choice for your London home.

Community Fibre Review

Serving the Community of Greater London since 2013, this Community Fibre has built its own fibre network delivering Superfast Broadband to 32 London Boroughs. This means that Community Fibre is solely responsible for the service that it provides, whereas other Broadband Providers might be able to blame BT Openreach for downtime, Community Fibre cannot and this shows in its reviews on the internet.

When we look at Community Fibre reviews on Trustpilot, an astonishing 98% of customers have given a positive Community Fibre review with a final score of 4.9 out of 5 stars. This is almost unheard of with just a handful of other broadband providers getting almost full marks. This shows just how passionate Community Fibre is when it comes to fibre broadband and excellent customer service.

Most people who leave a Community Fibre review praise the provider for its customer service who come across as friendly, knowledgeable and professional which is great to hear. Time will tell if Community Fibre can maintain this persona as it scales up its operations and takes on more customers. We certainly hope so!

But before you run-off to Contact Community Fibre to sign-up, you should certainly read what other customers are saying to make sure this broadband provider is the right fit for you.

 Positive Community Fibre Review

As we mentioned, Customers leaving a positive Community Fibre review sings its praises for the Community Fibre customer service team. But they are also happy with the installation engineers that come to install Community Fibre. Here’s what some happy customers have said in their Community Fibre review on Trustpilot.

Yasir M and Siraj P came and fixed my internet today they identified the problem really fast and got me back up and running.

Eric phoned me to explain my 2nd router was not at optimal signal and clearly explained and suggested ways l move it. He also sent clear information via emails. The next day Eric rang me to inform my signal had jumped from 90 to 195. Throughout Eric was professional and very helpful.

Viktor Kristensen and T. Roozbeh, what a duo, an excellent team of 2 competent and knowledgeable internet engineers.

 Negative Community Fibre Review

When looking for a negative Community Fibre review on Trustpilot, we didn’t come across one until the third page and the Community Fibre customer service team had reached out to let the customer know that they were looking into the problem. This seems to be pretty common when a customer leaves a negative Community Fibre review, the customer service team are quick to respond and try to fix the problem before it gets any worse. Let’s take a look at what dissatisfied customers say in their Community Fibre Review.

I was promised 1gb speed and wifi in every room. Come the D day, I was tricked by showing wifi speed to router instead of wifi speed in rooms. In spite of taking package for wifi in every room, I am asked to pay for additional router. Wifi is not stable and is dropping constantly. Getting less than 20mbps speed in rooms. It's day 4 no resolution yet. Added stress and constant phone calls. Are we paying for additional stress or service 🤔need to ponder. Just to avoid any confusion, Sales process was smooth but engineer installation was poor.

Why have we not been connected up when the works were done a year ago? No feedback on any timeframe either and system has been saying few months for ages. Not good. Literally inside Central London and I gave my address via Twitter and still no real update.

We‘ve been with Community Fibre since January and have lost service for several days at a time on 3-4 different occasions. No one else in our area with Community Fibre has this issue but this keeps happening to us, with no full resolution of the issue, which isn’t great while working from home.

How Reliable Is Community Fibre?

As Community Fibre has its own network, the provider is able to offer faster broadband speeds than most of its competitors. In some cases, even up to 3 Gbps. Whilst speed is important, especially if you’re using streaming services, reliability can be much more important - especially if you’re working from home or gaming. The last thing you want is for your internet to suddenly stop working. 

So how reliable is Community Fibre? On its website, Community Fibre states “Our core network has 99.9% uptime reliability, so you can be confident that you're getting the stability and reliability you expect.” Not many broadband providers are so quick to say they have 99.9% uptime and if they couldn’t back up the numbers, Ofcom wouldn’t allow Community Fibre to publish this data.

The true testament is from its customers, who agree that Community Fibre does have excellent reliability.

This internet company is amazing! Best customer service and the internet is always reliable. Way cheaper then any other company out there and they are always very helpful. The installation people are amazing and installation does not take long.

Cordell was great! A friendly, efficient service, our front room was left clean and tidy. The router installed just as we asked and he kindly helped with connecting the WiFi booster. Excellent service and the broadband is fast and reliable, too.

There were one or two minor stumbles when starting use, a cable failure and a service outage due to storms but system has been very reliable during the recent past, and is very fast. All in all, great stuff!

Community Fibre TV Review

Community Fibre TV is powered by Netgem TV, who specialises in streaming TV. The good news is that you don’t need to be a Community Fibre customer to take advantage of Netgem TV.

Many other broadband providers also offer Netgem TV to their customers and you can also take advantage of Netgem TV by signing up through Selectra at exclusive rates. We are able to offer the full Netgem TV experience for just £10 a month without any long-term contracts, as long as you have broadband, you can use Netgem TV.

Some of the great features of Netgem TV are:

• 210+ live channels including Freeview!
• 35+ apps
• Premier Sports included (worth £12.99/month)
• 40,000 hours of on-demand content
• Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc)
• Unlimited Mobile TV
• 4K TV box included (worth £149)

With that said, are Community Fibre customers happy with the TV add-on? Let’s look at what customers think in our Community Fibre TV review.

Jasmine was super helpful, followed up with a call and email. Highly recommend - super fast internet, a great TV bundle and excellent customer service.

Isaiah helped to install the Broadband and TV. Broadband and TV is working fine and I am happy on the setup.

Today Shawn John assisted me with setting up my WiFi and TV. He was very kind and very helpful. I appreciated his help and his professionalism.

Community Fibre Installation Review

One of the worst things about switching broadband providers is that you often need to wait for an installation engineer to visit your home to get you set up, that often means taking time off work to wait in all day or having your appointment cancelled at the last minute.

In this Community Fibre Installation Review section, we will find out if Community Fibre installations go smoothly or if customers have been given migraines trying to get connected to Community Fibre.

Most of the customers who have left a Community Fibre installation review have commented on the professionalism of the installation engineers, as well as the clean and tidy job that they’ve done. The only real issue has been after the installation, when customers might not be getting the best wifi signal from certain parts of their homes.

From talking with Ope Yusuf about price plans and benefits of community fibre to installation with Jermaine Dawkins the whole process has been efficient and stress free. Friendly, knowledgable staff who listen and are able to resolve all questions on the spot. So far so good! Connection currently already better than Sky. Fingers crossed the after care amd retention remain as smooth.

Thanks to Mike Spencer & Tony Smith for an excellent installation! Courteous, clean and neat install. Pulled cable from telegraph pole to the right side of my house as requested. Left me a 10m fibre optic cable so that I can run this under the house to a network hub. Changed router to my Netgear nighthawk and all works perfectly. Thanks again!

The installation was good but the people told me the WiFi would come to my room and its not coming to my room so I'm really confused.

Community Fibre Router Review

Whilst you might not consider a router to be that important, aside from getting you online, different broadband routers can dramatically affect both the speed and reliability of your internet connection. This is why Community Fibre uses the Linksys Velop Tri-Band Intelligent Mesh™ router which is one of the best routers you can buy - unless you’re paying hundreds for a specialist gaming router.

This router is easy to set up and has excellent wifi coverage meaning you shouldn’t have to worry about getting a solid connection from different parts of your home. It also works as a mesh system, so if you have a really big home that struggles with wifi, you can link two or more of these routers together to create a mesh network to provide stable wifi across your home.

Customers who have a left a Community Fibre router review have the said the following:

Thank you to Almas who fixed my router within 15 mins.

George phoned to advise that my Wi-Fi signal was suboptimal. Using video phone, we set about moving my main router and boosters into positions that have improved the strength of the signal throughout the house. George also helped me with some features in the Linksys app to improve my TV streaming. I was very impressed that George picked up on my Wi-Fi issues and phoned me proactively. George had a very friendly manner on the phone and clearly knew what he was talking about. The results are also impressive; the Wi-Fi signal remains strong as I type and so far, there have been no buffering issues with the TV.

Marcus came to my home to install my Community Fibre router. He was respectful of my home, wearing shoe protectors and keeping the environment clean & tidy. Marcus provided me with all the information regarding the wifi information and spent the time showing me how to use it. He was very professional and thorough - Thank you Marcus.

How Does Community Fibre Compare to Other Providers

If you’re on this page because you’re considering signing up for Community Fibre, you’ll probably be keen to know how the provider fares against other broadband providers. Here we will compare Community Fibre to some of the other well-known broadband providers in the UK. In the table below, you can see the current rank according to Trustpilot reviews.

Is Community Fibre Better Than BT?

If speed is your main concern, and you’re based in London, Community Fibre is probably going to be better than BT Broadband for you. At the time of writing, BT offers a maximum speed of up to 900Mbps whereas Community Fibre can provide up to 3Gbps - almost 3.5 times faster.

When it comes to reviews, Community Fibre is a clear winner with 4.9 out of 5 compared to BT reviews of 1.6 out of 5.

However, if Community Fibre isn’t available in your area, you should consider other providers such as italk or Direct Save Telecom that can equal the speeds of BT, but with much better service and price.

Is Community Fibre Better Than Virgin?

Virgin Media was one of the first broadband providers to offer high-speed broadband through its own network, at present Virgin Media Broadband offers up to 1Gbps which is slower than Community Fibre. Whilst Virgin Media is more widespread in the UK, Virgin Media reviews are terrible with customers complaining about its customer service and frequent outages. On Trustpilot, Virgin Media has just 2 out of 5 stars compared to 4.9 out of 5 for Community Fibre.

If you’re considering Virgin Media, maybe it’s a good idea to Compare Broadband Providers first to see if there’s a better option for you.

Is Community Fibre Better Than Talktalk?

TalkTalkis one of the biggest broadband providers in the UK and have some great introductory deals, but once you’re a customer, you might have to deal with slow speeds and constant downtime - TalkTalk reviews are littered with complaints, so buyer beware and make sure you do your research before making a decision. Especially if you’re trying to find the Cheapest Broadband for your home.

On Trustpilot, Community Fibres comes out the winner with 4.9 out of 5 vs 2.7 out of 5 for TalkTalk.

Is Hyperoptic Better Than Community Fibre?

A little known broadband provider, Hyperoptic Reviews are excellent with a final score of 4.7 out of 5. Hyperopitc delivers high-speed broadband to most of the UK, unlike Community Fibre which is limited to London. Customers praise Hyperoptic Broadband for its customer service and pricing which labels it a clear contender against Community Fibre.