Hyperoptic Review: What Do Customers Think?
If you’re considering Hyperoptic Broadband for your internet, you should read the Hyperoptic review before you decide. Whilst they might offer great value for money and fast downloads, this broadband provider might be left wanting when it comes to customer service. Keep reading to find out what Hyperoptic customers think about their broadband provider.
Hyperoptic Review
When it comes to Comparing Broadband Providers, it can be difficult as there are so many different choices out there. If you’re reading this Hyperoptic review then the chances are you’re considering joining or Switching Your Broadband Provider to Hyperoptic.
To help you make an informed decision, we’ve scoured the internet for the best and worst Hyperoptic reviews so you can get a clear picture of what to expect if you go with this broadband provider.
The reviews generally reflect positively on Hyperoptic's services, but there are a few complaints about technical issues and customer service. Despite that, Hyperoptic scores highly on Trustpilot with an Excellent rating - the highest possible rating on the reviews website. At the time of writing, there were 15,769 reviews giving a final rating of 4.7 out of 5.
| Excellent | Great | Average | Poor | Bad | Overall Rating |
|---|---|---|---|---|---|
| 88% | 5% | 1% | 1% | 5% | 4.7/5 |
Out of 15,769 Hyperoptic Reviews
Last updated: 21/07/2022
In fact, when we take a look at the Trustpilot ratings for all Broadband Providers in the UK, Hyperoptic comes out as second, just beaten to top-spot by Community Fibre.
But, before you rush away and Contact Hyperoptic to sign-up, keep reading this Hyperoptic review guide to make sure this is the best broadband choice for your home.
| Broadband Provider | Trustpilot Score |
|---|---|
| Community Fibre | 4.9/5 |
| Hyperoptic | 4.7/5 |
| italk | 4.7/5 |
| POP Telecom | 4.7/5 |
| bOnline | 4.5/5 |
| Onestream | 4.3/5 |
| Cuckoo Broadband | 4.2/5 |
| Gigaclear | 4.1/5 |
| Direct Save Telecom | 4/5 |
| Origin Broadband | 3.8/5 |
| KCOM | 3.2/5 |
| TalkTalk | 2.7/5 |
| EE | 2.4/5 |
| Virgin Media Broadband | 2/5 |
| Plusnet | 1.9/5 |
| BT Broadband | 1.6/5 |
| John Lewis Broadband | 1.5/5 |
| Sky Broadband | 1.5/5 |
| Three Broadband | 1.5/5 |
| NOW TV | 1.4/5 |
| Vodafone Broadband | 1.3/5 |
Last updated: 11/07/2022
Positive Hyperoptic Reviews
Most of the Hyperoptic reviews left by customers are positive, with customers praising Hyperoptic for its great prices and fast speeds. Customers are also happy at how quick it is to get Hyperoptic Broadband installed and the professionalism of its installation engineers.
Below, you can see some of the most recent positive reviews for Hyperoptic Broadband.
Fastest connection installed within 2 days of booking. Speed compared to other broadband was high and cheap price. Leo Ryder is 13422 engineer and did a clean installation. He was professional and he knew what he was doing.
My internet was down due to a power outage which damaged my router. Since I worked from home this was alarming. However, Drina from the customer support ensured I got a new router the next day and also suggested I connect my laptop directly with a cable to the socket. The engineer (forgot his name) was very helpful as well and everything was sorted out within a day. Top notch support!
Early days - we've been with them for 6 weeks - but so far, so good. Connection speed is excellent, both download and upload. However, there was an outage during the heatwave. We had no internet for about 22 hours and the comms around this were very sparse. There was little information on the website or social media. No explanation when the service was restored about what happened and what they will do to prevent the same happening in the future.
Negative Hyperoptic Reviews
With fewer than 1,000 negative Hyperoptic reviews on Trustpilot, you can see that this broadband provider is making customers happy. However, the most common reason unhappy customers left a negative Hyperoptic review was because of discrepancies between the speed they were promised and the actual speed they were receiving.
That being said, Hyperoptic Broadband does reach out to customers who leave a negative review to try and resolve these problems.
Started well but kept going down after the first month and now I'm down to 30MBs paying for a 500MBs plan!
Bad service, the customer service, Doesn't have the power to try to resolve the issues, I was without connection for more than 10 days and they give me the same answer as the technical issues have been resolved but nothing changes. Very frustrating and no management to talk to.
Although every interaction I've had with customer service has been positive, my overall experience having my issue fixed has been a pain. Since my installation (a week ago) my service hasn't been activated. After multiple calls with customer service (and a lot of different approaches tried) it seems like no processes are in place to track open customer requests and issues (and updating customers), and no one knows what the issue is. I feel like I have to be reminding Hyperoptic to solve this because they will not give you any updates if you don't call them.
Hyperoptic Router Review
Depending on the type of connection you have with Hyperoptic, you’ll either have the Nokia Hyperhub or a ZTE router. So what do customers think about their Hyperoptic router? It’s very much a mixed-bag in this category.
Whilst some customers state their router is easy-to-use, others have reported nothing but headaches with one customer even stating in their Hyperoptic router review that they had “thrown their router in the wheelie bin”.
Positive Hyperoptic Router Review
Below are some of the most recent Hyperoptic router reviews from satisfied customers.
Needed some help with router setup, chat was really excellent unlike most others I've used, tijana dj was very helpful, top marks
Had a few issues with connection over the few years I've been with hyperoptic and it turns out none of them were their fault, but they've always gone out of their way to help assist me in fixing them and offering technical advice outside of just their specific products. Katarina J was very helpful today in my connection issues and has kindly sent a brand new updated router FOC out to help further.
Simple set up online and my system was up and running a few hours later on the previous owner's router. Really excellent value for money at only £18/month for 150Mb speed for 2 years. My new router was sent the following day and the old version collected. Super fast uninterrupted data flow, professional, polite and friendly service - highly recommended.
Negative Hyperoptic Router Review
Here, you can read some negative Hyperoptic router reviews that were left by dissatisfied customers recently.
Rubbish. Just threw their router in the wheelie bin. What an absolute waste of a week trying to get connected. No feedback, no update, no service, no customer care. No way am I getting into a contract with this shower. Stay clear of them. BT are really bad too but use them instead of this fibrebolics lot. No doubt I'll get a response saying we're not that kind of company and this is very unusual, but 43 pages of complaints tells you differently doesn't it. Avoid this company.
Never had such a shockingly poor WiFi connection. I can't even send WhatsApp messages from barely 12 feet away from the router. Zoom or Teams? Forget it. Video messaging? Forget it. Customer service is non-existent, unless you consider "well you should have bought a more expensive package then" to be customer service. Fortunately my contract ends in a couple of months. In fact it's so bad I might just switch now and pay them off. It's a pity there are no minus stars to reflect how utterly disappointed I am with this company.
If I could give them 0 stars. Waste time and and waste money company. The speed and download you buy from them can not be provided at all if you want watch online TV you must used cables from router to TV like 1980
Is Hyperoptic Good?
In conclusion, it’s safe to say that Hyperoptic is worth adding to your shortlist of potential broadband providers for your home. However, we’d always recommend shopping around to make sure you get not only the Cheapest Broadband deal but also Fast Broadband and great customer service.
Based on these reviews, Hyperoptic likely offers good value for the money. However, it's always important to read reviews and understand the risks involved before making choosing a broadband provider as you may be charged an early cancellation fee if you want to back out during your contract.
I had a good experience with the support team when I had issues with drops and speed, however, when we had to terminate early due to issues with our building we were charged over £240. Apparently this is standard policy and there is no wiggle room. In the middle of a cost of living crisis where people are forced to move due to rent hikes this is insane. Beware!!!
Don’t forget you can always speak to one of our expert broadband advisors to discuss any questions you may have about getting broadband. Our team is knowledgeable and will guide you through each step to find a deal that’s right for you. You can reach our panel of experts by dialling 01704 468005 or by Requesting a Free Callback.