Onestream Contact Number, Email & Live Chat

By Robert Clarke

Content Editor

There are several ways to get in touch with Onestream customer service and we’ve put together this guide to help you find the most suitable method for your needs, from the Onestream contact number to its live chat and email. You can also find out how to make a Onestream complaint if you’re not happy with the service. Read on to find out which method you’d like to use to get in touch with Onestream Broadband.

Onestream Contact Number

If you’ve got a problem, or have a question, for this Broadband Providers, you will probably be looking for the Onestream contact number. Getting in touch by phone is the most common way to reach Onestream customer service. The Onestream contact number is on 03 number, however this is not a premium rate call.

There is only one Onstream phone number for customers to call, and you will need to choose from the menu options by pressing the corresponding number to reach the Onestream customer service department you need. In the table below you will find the Onestream contact number and the options you need to press to reach the right person.

How much does it cost to to call an 03 number? Calls to 03 numbers cost the same as a national rate call to an 01 or 02 number. If you have an inclusive calls package, it will count towards that allowance. This applies to all methods of calling, be it landline, mobile, or payphone.

Do I need to wait for the IVR options before I press? No, You don’t need to wait until you’ve heard the options being read. As soon as you hear the voice, go ahead and press the corresponding number for the department you want to get through to.

Is Onestream Broadband Any Good? Find out if you should Switch Your Broadband to Onestream Broadband in our dedicated Onestream Broadband Review

Onestream Live Chat

The quickest way to get help from Onestream customer service is to use the Onestream live chat. With an average waiting time of just one minute, you won’t even need to pick up the phone. To use the Onestream live chat, follow these simple steps:

1. Go to the Onestream Broadband website
2. Click the CHAT ONLINE button in the bottom right corner
3. In the pop-up that opens, you will need to check the box to confirm you understand personal details may be requested and click submit
4. You will be connected to the next available Onestream Live Chat representative

The first question the Onestream live chat advisor will ask you is to confirm your full name and address. This will let the Onestream live chat advisor find your account in the system, or if you’re not a customer, they will be able to check if the Onestream Broadband service is available where you live.

Below, you can find the Onestream live chat opening hours. However, when the provider is experiencing high chat volume they may disable the ability to start a Onestream customer service live chat. In this case, the chat button will show “offline” and you should come back a little later or call the Onestream contact number if your inquiry is urgent.

Email Onestream Broadband

For customers with a less urgent enquiry, or if you’d like to send some attachments for revision, the Onestream Broadband email address might be the most suitable Onestream contact method to use. Whilst the provider will get back to you as soon as possible, we’d recommend only emailing the Onestream Broadband email address for billing or account enquiries.

If your internet isn’t working, use the Onestream contact number or live chat. Below you can find the Onestream email address.

Write To Onestream Broadband

Do you need to send correspondence to Onestream Broadband, or pay an outstanding bill by cheque? If so, then you’ll need the Onestream address which can be found below.

Onestream Customer Care
Wentworth House
4400 Parkway
Whiteley
Fareham
PO15 7FJ

Where Is Onestream Based? Onestream Broadband is based in Fareham, Between Southampton and Portsmouth. Its offices are not open to the public, but you can send correspondence to the Onstream Broadband address.

Onestream Complaints

If you’ve had a problem with Onestream Broadband, or if the service hasn’t been as promised, you might decide you’d like to make a Onestream complaint. The good news is that Onestream Broadband has a simple complaints process. Follow these steps to get your Onestream Broadband complaint solved as quickly as possible.

The first step when making a Onestream complaint is to get in touch with the provider using any of the methods we’ve listed above. If you’re making the Onestream complaint via phone or live chat, the representative will listen to your complaint and try to resolve it on the spot. If they’re not able to resolve it, they will pass it on to a Onestream Customer Care manager to investigate the complaint.

If you’ve made the Onestream complaint in writing, by email or post, the complaint will be immediately passed to the Onestream Customer Care manager.

In either case, once the Onestream complaint has been investigated by the Onestream Customer Care manager, they will get in touch with you to provide you with a resolution. In most cases, your complaint will be resolved within five working days of your complaint being received by Onestream Broadband.

We would recommend that you include the following information in your written complaint, or have the details to hand if you’re calling the Onestream phone number or using live chat to make your complaint:

• Your full name
• Onestream account number
• A contact number and an email address
• Your billing and/or installation address
• The details of your complaint
• Copies of any emails or letters that you’ve written to, and/or received from Onestream Broadband

Escalating A Onestream Complaint

If you’ve followed the instructions above, and the Onestream Customer Care manager has been unable to resolve the Onestream complaint to your satisfaction, you are entitled to escalate the complaint to the Telecommunications Ombudsman. However, you can only escalate it to the Ombudsman in the following circumstances:

• At least eight weeks have passed since you first made the complaint
  

OR

• You’ve received a “deadlock letter” from Onestream Broadband

You can escalate your complaint to the Ombudsman in the following ways:

• Phone: 0330 440 1614
• Email: [email protected]
• Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
• Website: https://www.ombudsman-services.org

What’s a deadlock letter? A deadlock letter is issued by the provider in the event that a complaint has not been resolved and the provider doesn’t have any further actions to provide a satisfactory outcome for the customer. You will require this letter if you take your complaint to the Ombudsman or other regulatory body.