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Onestream Broadband are an independent broadband provider that specialises in affordable broadband packages across the UK. But does cheap mean you need to compromise on quality or are the Onestream Broadband reviews good enough to consider switching? Find out by reading our Onestream Broadband provider guide.

Who Are Onestream Broadband?

internet icons around a router

Launched in 2018, Onestream Broadband is part of Onecom - an independent specialist broadband provider based out of Hampshire. Offering simple and easy to understand broadband packages, Onestream Broadband might be one of the cheapest broadband providers on the market.

Onestream Broadband currently offers FTTC broadband which means that it doesn’t have super-fast broadband that some providers have already started offering and its speeds are limited to 80 Mbps. Whilst this shouldn’t be a problem for most households, some customers with large families, or students sharing broadband, might want to look for faster broadband elsewhere.

What Network Does Onestream Use? Like many other broadband providers, Onestream Broadband uses the BT Openreach network to provide broadband to its customers. This means that this provider is able to offer broadband packages to almost every home in the UK, except Hull as this region has its own infrastructure provided by KCOM.

Onestream Broadband Review

Onestream Broadband Review Pros and Cons

Despite only being around for five years, Onestream Broadband has racked-up some excellent reviews. When we took a look at the Onestream Trustpilot page, we found that the provider has an ‘Great’ Trustpilot rating of 4.2 out of 5 stars from 6,508 reviews. This might persuade you to switch your broadband provider to Onestream Broadband, but make sure you read all Onstream Broadband Reviews before making a final decision.

Onestream Trustpilot Rating
Excellent Great Average Poor Bad Overall Rating
69% 9% 2% 2% 18% 4.2/5

Out of 6,508 Onstream Broadband Trustpilot reviews

Last updated: 18/07/2022

 Positive Onestream Broadband Reviews

Most customers who leave a Onestream Broadband review seem to be satisfied with the provider, in particular they noted that even when they have had problems, Onestream customer service has been exceptionally helpful. In other cases, customers have been happy with Onestream Live Chat which is easy to use.

Spoke with molly who was excellent sorted everything I asked swiftly , very professional great service molly thanks

Chloe W is a great help to the team doing her job and the cancellation departments job as well. Unfortunately she would not have had anything to do if the cancellation team had seen fit to bring my contract to an end in a timely manner you would think that having had a months notice they might have demonstrated a glimmer of activity perhaps even attempted to keep me as a happy customer

I used the live chat as I unfortunately need to cancel my service. I spoke with the very professional and yet still friendly Tom H, who walked me through the next steps and has processed everything on my behalf. He answered all of questions quickly and concisely. I truly will be sad to leave Onestream, I have never had an issue with the live chat, everyone has always been incredbily helpful. Thank you for everything guys!

Easy to speak to someone that is obviously human without the ordeal of typing in or login in to speak to someone - chat function that is easy to use ... how refreshing!!

 Negative Onestream Broadband Reviews

18% of customers left a negative Onstream Broadband review on Trustpilot, the nexus of these reviews appears to be from customers complaining about being signed up to Kaspersky Internet Security without their consent, as well as being levied with additional, unexpected, charges on their bills.

Onestream Broadband does respond to these complaints and states customers are informed of these add-ons and charges when they sign up. However, when you are obligated to accept a free trial and cancel later - this could easily be overlooked or forgotten by many customers.

Awful customer service. No internet for approximately 6-7 weeks, decided to leave to go to Sky. As soon as I was leaving, received a phone call from Blake in the sales department promising to match the price & provide new internet. 2 weeks on from this - still no internet. Left again to go to Sky but unfortunately Onestream are making it increasingly difficult for the line to be transferred over. Appalling customer service, difficult company to contact, always on hold for over an hour and in the online chat the most advice is to ring the generic number. Poor communication and I would not recommend using this broadband provider to anyone.

when switching or joining OneStream you will be charged £30 EXTRA without your consent by the end of the first month. BEWARE One Stream SCAM! I realised the extra charge to another card (not the one I have my direct debit (HONESTLY THIS IS SO SNEAKY), called them to complain and they said I had chosen that when joining - WHICH IS A LIE! I've confirmed it is a lie. I eventually got the refund but had to build enough evidence that to prove they were incorrect first, before hand they were very confidently saying I was not eligible for a refund. THIEVES!

They subscribed me on a Kaspersky service I never asked for and charged me £29.99! The people are thieves! And when I asked why they told me I should have unsubscribed! As if I knew what they did! From now on I will subscribe every employee of Onestream to myservice and bill them and tell them tough luck. You thieves! I reported you as well to kaspersky as I doubt they know how you get customers and gave them as well a negative review. Thieves!

They have taken 29.99 from my account for Kaspersky without knowledge and wouldn't refund this charge. Said it was a trial in my welcome email. And if not cancelled get charged. Can't see this in the 'Welcome email' be careful you don't fall for this

Onestream Fibre 55 Review

The majority of customers who left a Onestream Fibre 55 review pointed out that they were happy with the overall speed and quality of Onestream Fibre 55, though some Onestream reviews for this service have mentioned that they didn’t receive the promised minimum speed.

Molly was very helpful today. She dealt with my query very quickly. So far, I’m glad I made the switch to Onestream from EE. My broadband is definitely faster since I changed to Onestream Fibre 55. My first bill has arrived and it looks correct apart from two add-ons that shouldn’t be on the account.

Onestream Fibre 80 Review

Customers who gave a Onestream Fibre 80 review seemed disappointed that they were not receiving the speeds they had been promised when they signed up to Onestream Broadband. However, the slow speed seems to be the only issue facing customers giving a Onestream Fibre 80 review.

Chloe W was very helpful with resolving my issues. Wether the internet speed is close to that advertised we are yet to see, currently get 10-12mbps out of the 80 promised. Wish I had paid £1 / month more for Vodafone.

How Good Is Onestream Broadband? On the whole, it seems that Onestream Broadband is a good provider. Onestream reviews look promising and most customers receive what they’re promised. Those customers who have had a negative experience should not be dismissed however and we recommend doing thorough research to compare broadband providers to make sure you choose the right one for your home.

Onestream Broadband Deals

Piggy bank with coins and notes

Onestream Broadband deals and as simple as they come. You can choose the speed option that you would like and then enter your address, the Onestream Broadband line checker will confirm if your property can meet the minimum requirements and if not, it will offer you the best option.

But what Onestream Broadband deals are currently available? At the time of writing, Onestream Broadband deals are limited to two options:

  1. Onestream Fibre 55
  2. Onestream Fibre 80

Both of these come with a discount rate for the first 18 months, after which your price will increase - though you should always shop-around for a new deal, or contact Onestream Broadband customer service at the end of your contract to try and negotiate a new deal.

In the table below, you can see what you get with Onestream Fibre 55 and Onestream Fibre 80, along with the price you’ll pay now with the latest Onestream Broadband deal and the price you’ll be paying after your broadband contract ends.

Onestream Broadband Deals
Features Onestream Fibre 55 Onestream Fibre 80
Average Download Speed 45 Mbps 67 Mbps
Average Upload Speed 7.5 Mbps 17.5 Mbps
Unlimited Data    
Line Rental Included    
Free Router    
Router Deliver Fee £9.99 £9.99
Minimum Term 18 Months 18 Months
Price Per Month £19.95 £21.95
Price After 18 Months £34.95 £37.95

Last updated: 17/05/2022

Other Onestream Broadband Packages

Aside from the Onestream Broadband deals that you can find on its homepage, you might also be able to take advantage of one of its other packages, should it be available for your property. These deals, whilst not published on its homepage, can be contracted by getting in touch with Onestream Broadband customer service directly. Below are all the Onestream Broadband packages that are available.

All Onestream Broadband Packages
Features Onestream 17 Onestream Fibre 20 Onestream Fibre 55 Onestream Fibre 80
Maximum Download Speed 17Mbps 20Mbps 55Mbps 80Mbps
Line Rental Included        
Minimum Term 18 Months 18 Months 18 Months 18 Months
Price Per Month 29.95 29.95 £34.95 £37.95

Last updated: 17/05/2022

Onestream Broadband Add-ons

Aside from the main Onestream Broadband deals above, you can also choose to purchase add-ons such as inclusive call packages and call features. Below, you can see what additional features you can subscribe to and how much they cost per month.

Onestream Broadband Call Packages
Minutes Included UK Landlines UK Mobiles International Price Per Month
Voice 250 250       £5.00
Voice 500 500       £10.00
Voice 1000 1000       £15.00
Voice Unlimited Unlimited       £25.00
International Plan 1 500     36 Destinations £10.00
International Plan 2 500     72 Destinations £15.00

Last updated: 17/05/2022

Included International Destinations

International Plan 1

The following countries are including as part of your 500 minutes International Plan 1 package:

  • Australia
  • Belgium
  • Canada
  • Canary Islands
  • China
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Guadeloupe
  • Hong Kong
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Luxembourg
  • Madeira
  • Malaysia
  • Martinique
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Puerto Rico
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • USA
  • Virgin Islands US

International Plan 2

The following countries are including as part of your 500 minutes International Plan 2 package:

  • Andorra
  • Australia
  • Austria
  • Bahrain
  • Bangladesh
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Cambodia
  • Canada
  • Canary Islands
  • China
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Falkland Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Laos
  • Luxembourg
  • Madeira
  • Malaysia
  • Martinique
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Namibia
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Panama
  • Paraguay
  • Poland
  • Portugal
  • Puerto Rico
  • Russian Federation
  • Singapore
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Uruguay
  • USA
  • Venezuela
  • Vietnam
  • Virgin Islands US
Onestream Broadband Call Feature Add-ons
Call Feature Add-on Price Per Month
Voicemail 1571 £3.00
Call divert £3.00
Ring back £3.00
Call blocker £3.00
Call waiting £3.00
Caller display FREE
Call reminder £2.00
Call return bar £3.00
Outbound call bar £3.00
Inbound call bar £3.00
Premium call bar £3.00
Premium call bar - high £3.00
Premium call bar - low £3.00
International call bar £3.00
Directory enquiries call bar £3.00
Mobile call bar £3.00
Choose to refuse £4.00
Withhold number £4.00
Call minder £3.00
Smart divert £3.00
Call Sign £3.00
Three way calling £3.00
Call forwarding £3.00
Voicemail 1571 Remote £4.00

Last updated: 17/05/2022

What Is Onestream Broadband Assured? Onestream Broadband Assured, also called Onestream Assured, gives customers an extra level of care and peace of mind in case of a problem with their broadband connection. This means that instead of having to wait the standard three working days for faults to be fixed, your issue will be resolved the next day, including Saturdays. Customers can also choose Onestream Assured Premium that promises to fix any problems within six hours - day or night. It’s great for customers who work from home and need to have a stable internet connection at all times.

Onestream Broadband TV

TV with remote control

At the time of writing, there aren’t any Onestream Broadband deals for TV. This means you will need to compare TV packages from traditional TV providers such as Sky TV or BT TV. Alternatively, you can compare streaming services such as NOW TV or Paramount Plus UK if that’s more your thing.

Another option for those who want live TV and on-demand content is to subscribe to Netgem TV. With a Netgem TV box you can watch more than 210 live TV channels and stream content directly to your TV or mobile device without any restrictions. Netgem TV costs just £10 a month and has tons of great features such as:

  • 210+ live channels including Freeview!
  • 35+ apps
  • Premier Sports included (worth £12.99/month)
  • 40,000 hours of on-demand content
  • Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc)
  • Unlimited Mobile TV
  • 4K TV box included (worth £149)

How Do I Contact Onestream?

contact onestream broadband headset

Customers who have a Onestream Broadband problem should contact the provider to get help. There are several ways in which you can contact Onestream Customer Service such as:

  • Onestream Contact Number
  • Onestream Live Chat
  • Email via your Onestream Login

However, before you contact Onestream customer service, you can use the handy FAQ section on the contact us page of the Onestream Broadband website. If you can’t find an answer to your question then you can use the Onstream contact number in the table below to reach a Onestream Broadband customer service representative who will be able to help you.

Onestream Broadband Contact Number
Department Phone Number Opening Hours
Customer Service and Sales 0333 241 4449 Mon to Fri 8:30am to 5:30pm

Last updated: 17/05/2022

Onestream Live Chat

Onestream Live Chat speech bubbles

If you’d prefer not to call Onestream Customer Service, its Live Chat feature is available for customers who prefer to chat online with its customer service team. To access the Onestream Live Chat, follow these simple steps:

  1. Go to the Onestream Broadband website
  2. Click the CHAT ONLINE button in the bottom right corner
  3. In the pop-up that opens, you will need to check the box to confirm you understand personal details may be requested and click submit
  4. You will be connected to the next available Onestream Live Chat representative

You will need to provide your full name and address at the start of the Live Chat. This is so the Onestream Live Chat agent will be able to look up your account information to provide you with assistance.

Onestream Broadband Live Chat Opening Hours
Onestream Live Chat Opening Hours
Mon to Fri 8:30am to 8pm
Sat 10am to 4pm

Last updated: 17/05/2022

Onestream Router

Onestream Router in a box

After you place your order for Onestream Broadband, and it's been accepted, you will receive your Onestream router in the post shortly before your ‘go-live date’. The router will be sent via Hermes courier service and Onestream Broadband will send you a tracking number.

The Onestream Router is called the ‘Super Dooper wireless router’ and is a rebranded Technicolor TG588V2. Onestream Broadband provides you with the router for free, but it does retail for £59.99 elsewhere.

Some of the features of the Onestream Router include:

  • Integrated VDSL2 modem.
  • AutoWAN Sensing
  • 4 FE LAN ports
  • Wi-Fi interface - IEEE 802.11n 2.4 GHz (2x2), optional with high power
  • Seamless media sharing (UPnP A/V and DLNA)
  • Future-proof full service platform supporting AllSeen communication framework and apps.
  • Enabled to support Wi-Fi Doctor (sold separately) and Wi-Fi Controller (sold separately)
  • Non-service-affecting platform software upgrades (dual bank memory)
  • IPv4 and IPv6 enabled
  • Designed according to the latest ECO standards

Can You Use Any Router With Onestream? According to the Onestream website, you are free to use any router that you choose. However, you will need the right credentials to be able to access the Onestream Broadband service. The provider is happy to provide these credentials should you need them, simply contact Onestream Customer Service via Live Chat or phone to make the request.

Onestream Broadband Frequently Asked Questions

How Do I Pay My Onestream Bill?

The easiest way to pay your Onestream bill is via Direct Debit, this will avoid any late-payment charges being incurred. However, if you can’t, or don’t want to pay by Direct Debit then Onestream also accepts the following payment methods:

  • Direct Debit
  • Card Payments
  • Bank Transfer

We should also point out that paying for Onestream Broadband by card or bank transfer will incur a charge of £10 per payment.

To make a card payment, you will need to call Onestream customer service during its opening hours.

To pay your Onestream bill by bank transfer, you should send your payment to the following bank account, be sure to include your Onestream payment reference number to make sure it's credited correctly.

Onestream Bank Transfer Details

Account Name: Onestream Limited
Account Number: 46169060
Sort Code: 30-98-73

How Do I Cancel Onestream?

To cancel Onestream Broadband you will need to give at least 30 days notice. It's also recommended that you do not cancel any Direct Debits that you have set up until after the final payment has been taken.

To request cancellation of your Onestream Broadband services, you should contact Onestream customer service or fill out the Onestream Cancellation Form and send it to:

  • Email: [email protected]
  • Post: Onestream, Wentworth House, 4400 Parkway, Whiteley, PO15 7FJ

When you cancel your broadband, make sure that you have finished your minimum period to avoid early cancellation fees.

Is Onestream Part Of BT?

No, Onestream Broadband is not part of BT. Unlike Community Fibre or Gigaclear - which installs its own networks, it does use the BT Openreach network to provide its broadband services.

Does Onestream Use Vodafone?

No, despite it being reported online that Onestream uses Vodafone this is factually incorrect. Vodafone does use the BT Openreach network which is why there may have been confusion from some sources. This is the same network that is also used by Cuckoo Broadband, Pop Telecom, Direct Save Telecom, and italk, amongst others.

Onestream Broadband Connection, Maintenance and Service Charges

Below are the additional costs that Onestream Broadband charges for new connections, maintenance and other general service fees.

Onestream Broadband General Charges
Charge Price
New connection fee £59.00
Home mover fee £59.00
Missed engineer appointment charge £120.00
Rejected engineer visit charge £120.00
Late cancellation of engineer appointment - anytime after 12pm two working days before your scheduled visit £120.00
Fault within customer premises - first hour charge £120.00
Fault within customer premises - hourly charge chargeable after the first hour £60.00
Customer requested service visit - phone socket relocation £150.00

Last updated: 17/05/2022

Onestream Broadband Router, Delivery, Administration and Late Payment Charges

In the table below you can find all associated charges for administration and late payment charges, as well as delivery costs for your Onestream Broadband router.

Onestream Broadband Administration Charges
Charge Price
Direct Debit cancellation fee - charged each time a Direct Debit is cancelled £10.00
Non-Direct Debit fee - per payment £10.00
Itemised paper bill - monthly charge £5.00
Suspension fee - due to non-payment £7.50
Reconnection fee - due at the point of the services being resumed £7.50
Late payment - monthly charge per late payment £10.00
Debt Administration Fee - due when services are disconnected £100.00
Transfer of account ownership £24.50
Home phone number change £24.50
Standard delivery £9.95
Essentials Router £50.00
Superstream Router £125.00
WiFi Extenders £100.00
Essentials Router - not returned or returned damaged/missing accessories/missing packaging £50.00
Superstream Router - not returned or returned damaged/missing accessories/missing packaging £125.00
WiFi Extenders - not returned or returned damaged/missing accessories/missing packaging £100.00

Last updated: 17/05/2022

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